Managed Services Technician
Managed Services Technician

Managed Services Technician

Great Yarmouth Full-Time 24000 - 36000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Provide 1st line technical support and solutions to clients via helpdesk, phone, and email.
  • Company: Join Xperience, a leader in Digital Transformation with over 1,100 satisfied clients.
  • Benefits: Enjoy hybrid working, 25 days holiday, and a company pension scheme.
  • Why this job: Be part of a dynamic team that values collaboration and continuous learning.
  • Qualifications: One year of experience in IT support and GCSE Maths and English (or equivalent) required.
  • Other info: A pool car is available for client visits; opportunities for professional development.

The predicted salary is between 24000 - 36000 £ per year.

At Xperience we deliver business efficiencies through Digital Transformation. We put our clients at the heart of everything we do, helping them create better, faster processes, build stronger customer relationships, strengthen data security, accelerate profitability and position them for growth. That’s why we’ve got over 1,100 clients who are more efficient, more productive and more profitable just because they work with us. And, it’s why 95% of our clients say they would recommend us. But really, it’s our people that make the difference at Xperience. They have the expertise and ambition to collaborate with our clients to guide them towards the optimum solution. Together as a team and through partnerships with world leaders in technology, we provide smart solutions that provide real digital transformation in businesses, including Cloud, ERP, CRM, Managed IT, and Cyber Security.

The Role: We are undergoing an exciting time in our evolution and now seek an experienced Level 1 Managed Services Technician. Working as part of the Great Yarmouth Managed Services Helpdesk Team, you will be responsible for providing 1st line technical support and solutions to our clients through our helpdesk portal, telephone and by email. This role also has responsibility for performing hardware/software installations and upgrades, performing maintenance duties and troubleshooting (remotely or on-site) and the preparation and delivery of small orders to client site.

Job Responsibilities:

  • Provide level 1 technical support to both internal and external stakeholders.
  • Work to deliver on Service Level Agreements and ensuring that all support incidents are accurately recorded.
  • Deliver a high level of customer satisfaction by acting as the primary point of contact for all new support incidents received through our helpdesk, email, telephone or through live chat.
  • Use the helpdesk management system to log tickets for internal and external stakeholders, where raised by telephone.
  • Perform initial investigation and where required, escalating the incident to our Level 2 or Level 3 technical teams, ensuring high levels of customer satisfaction are met.
  • Triage new support requests by reviewing and modifying ticket subjects, priority, department, associated service level agreement and contractual requirements.
  • Pro-actively monitor internal systems including backup reports, network and device monitoring systems, anti-virus and patch management dashboards etc. to identify issues of concern, taking action to create a support incident on behalf of a client.
  • Configure, deliver & deploy PCs, laptops and printers for internal and external stakeholders.
  • Perform regular remote and on-site maintenance on behalf of our clients.
  • Provide on-site technical support and/or to facilitate the collection and delivery of hardware for repair or troubleshooting.
  • Refer client requests for advice & consultation to Business Solutions and Commercial teams.
  • Manage and monitor internal and external ICT systems and platforms performing any necessary maintenance.
  • Take responsibility for one’s own professional development, through continuous learning, to ensure that any contractual or partnership accreditations or certifications are achieved.
  • Collaborate with peers and other areas of the business to increase internal product and service knowledge.

Your Benefits:

  • Company Pension Scheme, 5% ER, 3% EE contributions.
  • 25 Day Annual Holiday Entitlement (Jan-Dec).
  • 8 Public Holidays.
  • Volunteering Day per year to support an Xperience chosen charity, or a charity of your choice.
  • Bereavement Leave Policy.
  • Enhanced Parental Leave Policy (under review).
  • Long Service Awards commencing from 1 year’s service.
  • Monthly/ Annual Recognition Awards.
  • Hybrid Working.
  • Cycle to Work Scheme.
  • Salary Sacrifice EV Scheme coming soon!
  • Employee Referral Bonus of £1500 per hire.
  • Discounted IT Purchase Scheme.
  • Company Funded Social Events.
  • Easily accessible and free car parking.

Competencies required for role:

  • Communication: Conveys information and ideas clearly and respectfully. Listens to others and values different opinions.
  • Teamwork and Collaboration: Shares knowledge and works across departments and locations, working co-operatively and supportively with colleagues.
  • Results Focused/Problem Solving: Prioritises tasks, overcomes obstacles and accepts ownership of work assigned. Owns actions that deliver results.
  • Developing Yourself & Others: A quick learner who is able to acquire and apply new knowledge and skills whilst learning from experiences and mistakes.

Xperience is an equal opportunities employer.

Experience Required:

  • Essential: One year of professional experience in two or more of the following: Microsoft Windows desktop operating system, Microsoft Office 365 (Exchange Online, One Drive etc), Active Directory, Anti-Virus, Anti-Malware & Anti-Spam Solutions, Backup & Replication software, Hardware Maintenance (Laptops and Desktops), Patch Management Solutions, Previous experience in an internal or external facing helpdesk support team, Previous hands-on experience with ticket management systems e.g. Connectwise, GCSE Maths and English grade 9-4 or A*-C (or equivalent), Willingness to travel to client sites in the UK as required, Valid Right to Work in the UK (We do not currently hold a visa sponsorship licence).
  • Desirable: Previous experience in an IT/Professional Services organisation, Professional IT Certifications, i.e. ITIL Foundation, Cisco CCNA, Microsoft MCSA.

Managed Services Technician employer: Xperience

At Xperience, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises collaboration and innovation. Our Great Yarmouth location provides easy access to a supportive community, while our comprehensive benefits package, including a generous pension scheme, hybrid working options, and opportunities for professional development, ensures that our employees thrive both personally and professionally. Join us to be part of a team that values your contributions and supports your growth in the dynamic field of digital transformation.
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Contact Detail:

Xperience Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Managed Services Technician

✨Tip Number 1

Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Windows, Office 365, and Active Directory. Having hands-on experience or even just a solid understanding of these tools will help you stand out during interviews.

✨Tip Number 2

Demonstrate your problem-solving skills by preparing examples of how you've successfully resolved technical issues in the past. Be ready to discuss your approach to troubleshooting and how you ensure customer satisfaction.

✨Tip Number 3

Network with current or former employees of Xperience on platforms like LinkedIn. They can provide insights into the company culture and the specifics of the role, which can be invaluable during your interview.

✨Tip Number 4

Stay updated on the latest trends in digital transformation and managed services. Being knowledgeable about industry developments will show your enthusiasm for the field and your commitment to continuous learning.

We think you need these skills to ace Managed Services Technician

Technical Support
Customer Service Skills
Helpdesk Management Systems
Microsoft Windows Operating System
Microsoft Office 365
Active Directory
Anti-Virus and Anti-Malware Solutions
Backup and Replication Software
Hardware Maintenance
Patch Management Solutions
Ticket Management Systems
Problem-Solving Skills
Communication Skills
Teamwork and Collaboration
Attention to Detail

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in technical support, particularly with Microsoft Windows, Office 365, and helpdesk systems. Use keywords from the job description to demonstrate your fit for the role.

Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Managed Services Technician position. Mention specific experiences that showcase your problem-solving skills and ability to deliver high customer satisfaction.

Showcase Relevant Skills: Emphasise your communication and teamwork skills, as these are crucial for the role. Provide examples of how you've successfully collaborated with colleagues or resolved client issues in the past.

Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.

How to prepare for a job interview at Xperience

✨Understand the Role

Make sure you thoroughly read the job description and understand the responsibilities of a Managed Services Technician. Be prepared to discuss how your previous experience aligns with the tasks mentioned, such as providing level 1 technical support and managing helpdesk tickets.

✨Showcase Your Technical Skills

Be ready to demonstrate your knowledge of key technologies mentioned in the job description, like Microsoft Windows, Office 365, and Active Directory. You might be asked specific questions about troubleshooting or configuring these systems, so brush up on your technical know-how.

✨Emphasise Customer Service

Since delivering high customer satisfaction is crucial for this role, prepare examples from your past experiences where you successfully resolved client issues or improved service delivery. Highlight your communication skills and ability to work collaboratively with clients and team members.

✨Prepare Questions

At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the company culture, team dynamics, or specific technologies they use. This shows your genuine interest in the role and helps you assess if it's the right fit for you.

Managed Services Technician
Xperience
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  • Managed Services Technician

    Great Yarmouth
    Full-Time
    24000 - 36000 £ / year (est.)

    Application deadline: 2027-06-15

  • X

    Xperience

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