At a Glance
- Tasks: Manage client relationships and drive sales growth through consultative solutions.
- Company: Join a fast-paced digital transformation company with a supportive culture.
- Benefits: Enjoy generous holiday, hybrid working, and wellbeing support.
- Other info: Opportunities for professional development and career growth.
- Why this job: Make a real impact by helping clients achieve their business goals.
- Qualifications: Sales or account management experience with strong negotiation skills.
The predicted salary is between 30150 - 36850 £ per year.
Job Description
At Xperience we deliver business efficiencies through Digital Transformation.
We put our clients at the heart of everything we do, helping them create better, faster processes, build stronger customer relationships, strengthen data security, accelerate profitability and position them for growth.
That's why we've got over 1,400 clients who are more efficient, more productive and more profitable just because they work with us.
And it's why 95% of our clients say they would recommend us.
But really, it's our people that make the difference at Xperience.
They have the expertise and ambition to collaborate with our clients to guide them towards the optimum solution.
Together as a team and through partnerships with world leaders in technology, we provide smart solutions that provide real digital transformation in businesses, including Cloud, ERP, CRM, Managed IT, and Cyber Security.
About The Role
The primary purpose of this role is to deliver upon the company's annual commercial plans.
This will involve close collaboration with the Director of Account Management and Sales Directors (Business Applications and Cloud & MIT) and Director of Account Management and to deliver upon the wider Commercial strategy.
This role is based on managing the customer relationship on behalf of Xperience, ensuring maximum customer retention, growth, and customer satisfaction.
Account Managers will also be expected to support other members of the Commercial Team.
This may include, but not be limited to, attending meetings, preparing quotations, processing orders and renewing contracts.
The role is telephone and client facing, engaging regularly with our clients to provide business solutions, through a consultative sale, owning the investigation and resolution of client issues.
This is a great opportunity to join a fast paced, rapidly growing company with big ambitions for the future.
You'll be joining a collaborate and supportive culture where career development is a key priority for us.
Job Responsibilities
What you'll be getting up to on a day-to-day basis
- Managing the day-to-day activity within the allocated existing client base being both reactive, and proactive in providing the best service
- Ensuring full utilisation of the CRM system to help deliver account strategies and key account listing compliance
- Maintaining the use of the Sales Assistance process within CRM, to ensure that any pre-sales requirement is logged enabling other departments to organise their time.
- Delivering upon the proposed sales targets, not only on an individual level, but also as part of the Account Management team
- Driving opportunities for Cross Sell and Upsell sales to generate additional revenue streams within the existing client base
- Managing new leads and opportunities through the sales process to facilitate accurate and reliable sales pipeline and forecast reporting
- Conducting fact find calls to understand the client needs/problems/goals, follow-up activities to support and close sales, and maintain processes and procedures to track activity
- Providing a pro-active and elevated level of customer service & management
- Focusing on customer retention achieving a net zero customer attrition of contracts
- Ensuring Accounts Plans are in place for Strategic and Growth clients to drive Cross-Sell and Upsell opportunities and to achieve maximum growth within the client base
- Working with the wider delivery teams, engaging them for pre-sales technical assistance when required and recording all engagement through the Sales Assist process
- Working with the Marketing Team to help develop marketing content, campaigns and lead generation activity
- Liaising with the Delivery teams to ensure a consistent and smooth handover of client projects from sale to delivery
- Proactively delivering ongoing client service improvement by engaging regularly with clients and be the escalation point for client issues either directly from the client or via the wider Commercial and Support teams
- Working collaboratively across departments and locations, demonstrating company values and behaviours
- Taking responsibility for one's own professional development, through continuous learning and provided training, to ensure that product knowledge is maintained.
- Maximising on Cross sell opportunities across the business.
- Key Deliverables
- Delivery of Sales targets
- Minimise customer and contract attrition
- Conduct customer reviews at regular intervals
- Create and progress a sales pipeline to meet sales objectives
- Provide a consultative solution sale
Benefits
- Salary Sacrifice Pension Scheme, 5% ER, 3% EE contributions
- Death in Service Benefit x3 timebase salary from commencement of employment
- Generous30 Day Annual Holiday Entitlement (Jan-Dec)
- 8 Public Holidays
- Additional Guaranteed Birthday Leave- 1 Day
- Volunteering Day per year to support an Xperience chosen charity, or a charity of your choice
- Enhanced Sick Pay on completion of probationary period
- Bereavement Leave Policy
- Enhanced Parental Leave Policy
- Wellbeing Benefits (Mental Health Support, Flu Vaccinations etc)
- Long Service Awardscommencingfrom 1 years’ service
- Monthly/ Annual Recognition Awards
- 36.25 hours working week
- Hybrid Working
- Salary Sacrifice Cycle to Work Scheme
- Salary Sacrifice EV Scheme
- Employee Referral Bonus of £1500 per hire
- Discounted IT Purchase Scheme
Experience Required
Essential Criteria
- Previous experience in sales / account management
- Proven ability to meet and exceed sales targets
- Strong influence and negotiation skills with key stakeholders at all levels of an organisation, including executive and C-level
- Proficient in Microsoft Word and Excel
- A willingness to travel across England to client sites, and events
- Ability to live and work in the UK (unfortunately we are unable to sponsor visas)
Desirable Criteria
- At least 3 years of experience in sales / account management
- A driving licence that allows you to drive in the UK and access to your own vehicle for business use, for travel to rural client sites, would be an advantage
- Industry sector knowledge of Cloud Computing, Managed IT services, ERP and CRM
- Experience in the use of Connectwise
- Experience of Microsoft Licencing and pricing
- #J-18808-Ljbffr
Account Manager in Gloucester employer: Xperience
Xperience is an excellent employer that values proactive engagement and teamwork, making it a rewarding place for a Credit Controller to thrive. With benefits such as hybrid working arrangements and generous holiday entitlement, employees enjoy a supportive work culture that fosters professional growth and strong client relationships. Join us in a dynamic environment where your contributions are recognised and valued.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Gloucester
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Account Manager at Xperience, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Xperience. Tailor your message to explain why you’re drawn to them and how you can contribute as a Account Manager. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Account Manager in Gloucester
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Xperience:When writing your cover letter, make sure to tailor your message specifically for Xperience. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Xperience
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Xperience that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Xperience that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Xperience’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
