Description
Xperience helps SMEs unlock the full potential of their business using Digital Solutions, built with Xperience.
Our industry experts get to know our client’s business inside and out, exploring processes, pain points and people, to build tailored technology across Cloud & IT Services, Cyber Security, CRM, and ERP.
With solutions designed around client operations, we provide the freedom to be more productive and focus on what is important for your business – without getting side tracked by the admin. At Xperience, we create digital solutions with the power to improve and protect your business, both now and in the future.
Our people are what make us different. They are the primary reason our clients recommend us. Their unique skills and infectious energy help our clients focus on what matters most. Our people actively engage with clients using a collaborative style that prioritises teamwork and trust.
As a rapidly growing business, we look for people who share our values (of integrity, collaboration, ambition and success) to come on our growth journey with us, and create an amazing career #BuiltwithXperience
The Role
We are looking for a Credit Controller to support the effective management of customer debt, cash collection, and query resolution across the business.
The role will be responsible for ensuring customer payments are collected in line with agreed terms, cash is accurately allocated, and invoice queries are resolved promptly by working closely with customers, account managers, and the wider finance team.
This is a key role in supporting strong working capital management and maintaining good customer relationships while ensuring overdue balances are actively managed and escalated where required.
Xperience helps SMEs unlock the full potential of their business using Digital Solutions, built with Xperience.
Our industry experts get to know our client’s business inside and out, exploring processes, pain points and people, to build tailored technology across Cloud & IT Services, Cyber Security, CRM, and ERP.
With solutions designed around client operations, we provide the freedom to be more productive and focus on what is important for your business – without getting side tracked by the admin. At Xperience, we create digital solutions with the power to improve and protect your business, both now and in the future.
Our people are what make us different. They are the primary reason our clients recommend us. Their unique skills and infectious energy help our clients focus on what matters most. Our people actively engage with clients using a collaborative style that prioritises teamwork and trust.
As a rapidly growing business, we look for people who share our values (of integrity, collaboration, ambition and success) to come on our growth journey with us, and create an amazing career #BuiltwithXperience
The Role
We are looking for a Credit Controller to support the effective management of customer debt, cash collection, and query resolution across the business.
The role will be responsible for ensuring customer payments are collected in line with agreed terms, cash is accurately allocated, and invoice queries are resolved promptly by working closely with customers, account managers, and the wider finance team.
This is a key role in supporting strong working capital management and maintaining good customer relationships while ensuring overdue balances are actively managed and escalated where required.
Requirements
Essential:
Key Skills & Attributes:
Essential:
- Previous experience in credit control, accounts receivable, or a similar finance role
- Strong understanding of customer ledgers, cash allocation, and invoice management
- Confident communicating with customers by phone and email
- Ability to manage overdue debt whilemaintainingprofessional customer relationships
- Good attention to detail and accuracy
- Organisedand able to manage multiple accounts and priorities
- Comfortable escalating issues internally whenrequired
- Good working knowledge of Excel and finance systems
- Experience working in a fast-paced or multi-entity business
- Experience inan IT, MSP, SaaS, technology, or service-based business
- Experience using Business Central, ConnectWise, or similar systems
- Experience supporting aged debt reporting and cash forecasting
- Experience dealing with complex invoice queries or customer disputes
- Familiarity with legal collection processes or formal debt escalation procedures
Key Skills & Attributes:
- Proactive and persistent, with a positive approach to collections
- Professional, firm, and clear communication style
- Strong problem-solving skills
- Able to build relationships with both customers and internal teams
- Comfortable working to deadlines and collection targets
- High levelof ownership and accountability
- Commercially aware, with an understanding of the impact of cash collection on the wider business
