At a Glance
- Tasks: Provide top-notch support for Sage 200, helping clients via email and phone.
- Company: Join Xperience, a leading IT services and consulting firm focused on customer satisfaction.
- Benefits: Enjoy a full-time role with opportunities for professional development and IT certifications.
- Other info: Xperience is an equal opportunities employer, promoting diversity and inclusion.
- Why this job: Be part of a collaborative team that values learning and delivers impactful solutions.
- Qualifications: 1 year of support experience with Sage 200 and GCSE Maths and English at Grade C or above.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Business Applications Support Technician (Sage 200)
Join to apply for the Business Applications Support Technician (Sage 200) role at Xperience.
This range is provided by Xperience. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Responsibilities
- Deliver a high level of customer satisfaction for support incidents received through our helpdesk, via email and telephone.
- Perform investigation and provide application/technical support to both internal and external stakeholders.
- Work to deliver on Service Level Agreements and ensure that all support incidents are accurately recorded.
- Use the helpdesk management system to ensure that all tickets are correctly logged and that both internal and external stakeholders receive regular updates.
- Collaborate with the wider Business Applications Consultant Team in the smooth handover of clients and projects to the support team, ensuring a successful client onboarding experience whilst developing knowledge of client specific system modifications.
- Where required, escalate incidents, ensuring high levels of customer care.
- Refer client requests for advice & consultation to MIT team and Commercial teams where needed.
- Take responsibility for one’s own professional development, through continuous learning, to ensure that any contractual or partnership accreditations or certifications are achieved.
- Collaborate with peers and other areas of the business to increase internal product and service knowledge.
- Work with the One Xperience strategy in mind at all times.
- 1 year’s previous experience in an internal or external facing support team working with Sage 200
- Previous hands-on experience with ticket management systems
- Previous experience of working as part of a team
- GCSE Maths and English at Grade C or above (or equivalent)
- Valid Right to Work in the UK (We do not currently hold a visa sponsorship licence)
- Professional IT Certifications, i.e., ITIL Foundation
- Sage 200 Accreditations (Financials/Commercials)
- Experience working with Sicon addons relevant to Sage 200.
Competencies
- Teamwork and Collaboration — Shares knowledge and works across departments and locations, working co-operatively and supportively with colleagues.
- Results Focussed/Problem Solving — Prioritises tasks, overcomes obstacles, and accepts ownership of work assigned. Owns actions that deliver results.
- Developing Yourself & Others — A quick learner who can acquire and apply new knowledge and skills whilst learning from experiences and mistakes.
Xperience is an equal opportunities employer.
Details
- Senioriry level: Associate
- Employment type: Full-time
- Job function: Information Technology and Customer Service
- Industries: IT Services and IT Consulting
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Business Applications Support Technician (Sage 200) employer: Xperience
Xperience is an excellent employer that values proactive engagement and teamwork, making it a rewarding place for a Credit Controller to thrive. With benefits such as hybrid working arrangements and generous holiday entitlement, employees enjoy a supportive work culture that fosters professional growth and strong client relationships. Join us in a dynamic environment where your contributions are recognised and valued.
StudySmarter Expert Advice🤫
We think this is how you could land Business Applications Support Technician (Sage 200)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Xperience. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Xperience before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Business Applications Support Technician (Sage 200)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Xperience:Your cover letter is your chance to shine! Tell us why you want to work at Xperience specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Xperience!
How to prepare for a job interview at Xperience
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
