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For Companies At a Glance
- Tasks: Provide top-notch support for Sage 200, helping clients via email and phone.
- Company: Join Xperience, a leading IT services and consulting firm focused on customer satisfaction.
- Benefits: Enjoy a full-time role with opportunities for professional development and IT certifications.
- Why this job: Be part of a collaborative team that values learning and delivers impactful solutions.
- Qualifications: 1 year of support experience with Sage 200 and GCSE Maths and English at Grade C or above.
- Other info: Xperience is an equal opportunities employer, promoting diversity and inclusion.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Business Applications Support Technician (Sage 200)
Join to apply for the Business Applications Support Technician (Sage 200) role at Xperience.
This range is provided by Xperience. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Responsibilities
- Deliver a high level of customer satisfaction for support incidents received through our helpdesk, via email and telephone.
- Perform investigation and provide application/technical support to both internal and external stakeholders.
- Work to deliver on Service Level Agreements and ensure that all support incidents are accurately recorded.
- Use the helpdesk management system to ensure that all tickets are correctly logged and that both internal and external stakeholders receive regular updates.
- Collaborate with the wider Business Applications Consultant Team in the smooth handover of clients and projects to the support team, ensuring a successful client onboarding experience whilst developing knowledge of client specific system modifications.
- Where required, escalate incidents, ensuring high levels of customer care.
- Refer client requests for advice & consultation to MIT team and Commercial teams where needed.
- Take responsibility for one’s own professional development, through continuous learning, to ensure that any contractual or partnership accreditations or certifications are achieved.
- Collaborate with peers and other areas of the business to increase internal product and service knowledge.
- Work with the One Xperience strategy in mind at all times.
- 1 year’s previous experience in an internal or external facing support team working with Sage 200
- Previous hands-on experience with ticket management systems
- Previous experience of working as part of a team
- GCSE Maths and English at Grade C or above (or equivalent)
- Valid Right to Work in the UK (We do not currently hold a visa sponsorship licence)
- Professional IT Certifications, i.e., ITIL Foundation
- Sage 200 Accreditations (Financials/Commercials)
- Experience working with Sicon addons relevant to Sage 200.
Competencies
- Teamwork and Collaboration — Shares knowledge and works across departments and locations, working co-operatively and supportively with colleagues.
- Results Focussed/Problem Solving — Prioritises tasks, overcomes obstacles, and accepts ownership of work assigned. Owns actions that deliver results.
- Developing Yourself & Others — A quick learner who can acquire and apply new knowledge and skills whilst learning from experiences and mistakes.
Xperience is an equal opportunities employer.
Details
- Senioriry level: Associate
- Employment type: Full-time
- Job function: Information Technology and Customer Service
- Industries: IT Services and IT Consulting
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Business Applications Support Technician (Sage 200) employer: Xperience
Contact Detail:
Xperience Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Applications Support Technician (Sage 200)
✨Tip Number 1
Familiarise yourself with Sage 200 and its functionalities. Understanding the software inside out will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with current or former employees of Xperience on platforms like LinkedIn. They can provide insights into the company culture and the specific challenges faced by the Business Applications Support team.
✨Tip Number 3
Brush up on your customer service skills, as this role heavily focuses on delivering high levels of customer satisfaction. Consider role-playing scenarios to practice handling support incidents effectively.
✨Tip Number 4
Stay updated on the latest trends in IT support and ticket management systems. Being knowledgeable about new tools and techniques can set you apart from other candidates.
We think you need these skills to ace Business Applications Support Technician (Sage 200)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any previous roles involving Sage 200 or similar support systems. Emphasise your problem-solving skills and teamwork abilities, as these are key competencies for the role.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention specific experiences that demonstrate your ability to deliver high customer satisfaction and your familiarity with ticket management systems.
Showcase Relevant Skills: Clearly outline your technical skills, including any IT certifications like ITIL Foundation or Sage 200 Accreditations. Highlight your experience in customer service and your ability to work collaboratively within a team.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a support role.
How to prepare for a job interview at Xperience
✨Know Your Sage 200 Inside Out
Make sure you have a solid understanding of Sage 200 and its functionalities. Be prepared to discuss your previous experience with the software, including any specific modules or features you've worked with.
✨Demonstrate Customer Service Skills
Since the role involves high levels of customer interaction, be ready to share examples of how you've successfully handled support incidents in the past. Highlight your ability to communicate effectively and maintain customer satisfaction.
✨Familiarise Yourself with Ticket Management Systems
Brush up on your knowledge of ticket management systems, as this is crucial for the role. Be prepared to discuss how you've used such systems in previous positions to log and manage support tickets efficiently.
✨Showcase Team Collaboration Experience
Collaboration is key in this role, so think of examples where you've worked well within a team. Discuss how you’ve contributed to successful project handovers or client onboarding experiences in your past roles.
