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- Tasks: Provide onsite IT support to customers, including charities and schools.
- Company: Leading IT support company with a focus on customer service.
- Benefits: Private medical insurance, generous holiday package, and collaborative work environment.
- Why this job: Make a difference by helping organisations solve their IT issues.
- Qualifications: Customer-facing experience and strong communication skills required.
- Other info: Opportunity for travel and growth in a supportive team.
The predicted salary is between 28800 - 43200 £ per year.
A leading IT support company is seeking a Field Services Engineer in Bury St Edmunds to provide onsite technical support. The role involves helping customers, including charities and schools, with IT issues while ensuring the highest level of service.
Candidates should have customer-facing experience, strong communication skills, and be willing to travel.
Benefits include private medical insurance and a generous holiday package, along with a collaborative work environment.
Onsite IT Field Engineer – Customer-Facing in Bury St Edmunds employer: Xperience
Contact Detail:
Xperience Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite IT Field Engineer – Customer-Facing in Bury St Edmunds
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field and let them know you're on the hunt for an onsite IT Field Engineer role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Practice your customer-facing skills! Since this role is all about helping customers, brush up on your communication techniques. Role-play with a friend or family member to get comfortable with handling various IT issues and customer queries.
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to share specific examples of how you've tackled IT challenges in the past. This will demonstrate your ability to think on your feet and provide top-notch service.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for the perfect job. Plus, you'll get the latest updates on openings and company news, so you won't miss out on any opportunities!
We think you need these skills to ace Onsite IT Field Engineer – Customer-Facing in Bury St Edmunds
Some tips for your application 🫡
Show Off Your Customer-Facing Experience: When you're writing your application, make sure to highlight any previous roles where you've interacted with customers. We want to see how you’ve tackled IT issues in a customer-facing environment, especially if you've worked with charities or schools!
Communicate Clearly and Confidently: Strong communication skills are key for this role. Use your application to demonstrate how you can explain complex IT concepts in simple terms. We love candidates who can connect with people, so let your personality shine through!
Tailor Your Application to Us: Don’t just send a generic application! Take the time to tailor your CV and cover letter to our company and the specific role. Mention why you’re excited about working with us and how you can contribute to our collaborative work environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Xperience
✨Know Your Tech Inside Out
Make sure you brush up on the technical skills relevant to the role. Familiarise yourself with common IT issues that charities and schools face, as well as the solutions you can provide. This will not only boost your confidence but also show the interviewer that you're prepared and knowledgeable.
✨Showcase Your Customer-Facing Experience
Prepare examples from your past roles where you've successfully dealt with customers. Highlight situations where you resolved issues or improved customer satisfaction. This will demonstrate your ability to communicate effectively and handle challenging situations, which is crucial for this position.
✨Be Ready to Discuss Travel Flexibility
Since the role involves travelling, be prepared to discuss your availability and willingness to travel. Think about how you can manage your time effectively while ensuring you provide top-notch service to clients. This shows that you're committed and ready to meet the demands of the job.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of projects you'll be working on, or how success is measured in the role. This not only shows your interest in the position but also helps you gauge if the company culture aligns with your values.
