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For Companies At a Glance
- Tasks: Lead and grow strategic client accounts while driving new business revenue.
- Company: Join a dynamic tech company focused on innovation and collaboration.
- Benefits: Enjoy competitive salary, private medical insurance, and generous holiday entitlement.
- Why this job: Make a real impact by working with top clients and cutting-edge technology.
- Qualifications: 5+ years in account management or sales within tech; strong consultative selling skills.
- Other info: Hybrid working, career growth opportunities, and a supportive team culture.
The predicted salary is between 36000 - 60000 £ per year.
Xperience Bury St Edmunds, England, United Kingdom
About the Role
The Account Director is a senior commercial role with dual responsibility for:
- Leading and growing our largest strategic client accounts.
- Achieving defined new business revenue targets through proactive acquisition of new customers.
Working closely with the Regional Business Development Director and the wider Commercial team, you will be accountable for delivering profitable growth, strong client retention and new logo acquisition across our core solution pillars (Managed IT, Cyber, Cloud, Data & AI, and specialist teams within CRM and ERP). This role combines strategic account leadership, consultative selling and hands-on new business development. You will act as a trusted advisor to existing clients while also driving pipeline creation, closing new opportunities and expanding our footprint within target markets and verticals.
Strategic Account Leadership & Retention
- Lead the account management strategy for our largest and most strategic clients.
- Develop and execute robust Account Plans to drive retention, cross-sell and up-sell opportunities.
- Act as the senior escalation point for client issues, proactively managing risk and service improvement.
- Chair and attend Quarterly Business Reviews (QBRs), ensuring alignment with client objectives and value realisation.
- Ensure all client contracts deliver maximum profitability managing renewals, WIP and commercial performance.
- Achieve net-zero customer attrition across managed accounts.
New Business Generation & Growth
- Proactively target and acquire new customers within defined regions or vertical markets, aligned to our GTM strategy.
- Build and manage a rolling 90-day outbound prospecting plan using phone, email, LinkedIn, events and partner referrals.
- Qualify and manage all inbound enquiries, ensuring rapid follow-up and progression through the sales process.
- Build referral partnerships with regional networks, professional services firms and industry groups.
- Consistently achieve monthly and annual new business revenue targets.
- Own the end-to-end sales process from initial engagement through to deal close.
- Run high-quality discovery conversations focused on business outcomes and operational challenges.
- Collaborate with presales, solution architects and delivery teams to design compelling, outcome-led solutions.
- Prepare proposals, quotations, commercial models and SOW inputs.
- Navigate complex, multi-stakeholder decision-making and procurement processes.
- Maintain accurate pipeline, forecasting and activity tracking in ConnectWise and Dynamics365.
Cross-Functional Collaboration
- Ensure full and compliant use of ConnectWise to support account strategies, pre-sales engagement and forecasting.
- Work closely with Delivery teams to ensure smooth handover from sale to implementation.
- Partner with Marketing to support campaigns, content creation, lead generation and event follow-ups.
- Share market insights, competitor intelligence and best practices across the Commercial team.
- Support peer learning, coaching and collaboration across departments and locations.
Leadership & Professional Standards
- Establish and monitor account KPIs, client risk indicators and growth opportunities.
- Demonstrate company values and behaviours in all client and internal interactions.
- Take ownership of personal development, maintaining strong product and market knowledge through continuous learning.
Person Specification
- Minimum 5 years’ experience in account management and/or new business sales within technology, IT services, SaaS or managed services.
- Proven track record of winning new business, growing accounts and exceeding revenue targets.
- Strong consultative selling skills with the ability to articulate business value at both strategic and technical levels.
- Confident engaging and influencing senior stakeholders, including MDs, FDs, CIOs and Heads of IT.
- Highly organised, self-motivated and disciplined in prospecting, follow-up and pipeline management.
- Proficient in Microsoft Word and Excel.
- Valid Right to Work in the UK (no visa sponsorship available).
- Experience selling Cloud, Managed IT, Cyber Security, Data & AI, CRM or ERP solutions.
- Familiarity with ConnectWise, D365 or similar CRM platforms.
- Experience working within SME or mid-market environments.
- Knowledge of vertical markets such as construction, manufacturing, professional services or Not-For-Profit.
Competencies required for role
- Building Relationships & Influencing: Builds trust-based relationships and promotes organisational values internally and externally. Works effectively across departments, removing barriers and encouraging shared ownership of outcomes.
- Client & Commercial Focus: Anticipates client and market trends, identifying opportunities to differentiate and grow.
- Results Focused & Problem Solving: Demonstrates accountability for results, ensuring the right resources and actions are in place to deliver success.
Benefits Package: *subject to specific contract terms
- Private Medical Insurance on completion of probationary period for you, with option to add spouse and children and reduced cost*
- Salary Sacrifice Pension Scheme, 5% ER, 3% EE contributions
- Death in Service Benefit x 3 time base salary from commencement of employment
- Generous 30 Day Annual Holiday Entitlement (Jan-Dec)
- 8 Public Holidays
- Additional Guaranteed Birthday Leave
- 1 Day Volunteering Day per year to support an Xperience chosen charity, or a charity of your choice
- Enhanced Sick Pay on completion of probationary period
- Bereavement Leave Policy
- Enhanced Parental Leave Policy
- Long Service Awards commencing from 1 years’ service
- Monthly/ Annual Recognition Awards
- 36.25 hours working week
- Hybrid Working*
- Salary Sacrifice Cycle to Work Scheme*
- Employee Referral Bonus of £1500 per hire
- Discounted IT Purchase Scheme
- Company Funded Social Events
- Easily accessible and free car parking*
Xperience is an equal opportunities employer.
Account Director in Bury St Edmunds employer: Xperience
Contact Detail:
Xperience Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Director in Bury St Edmunds
✨Tip Number 1
Network like a pro! Get out there and connect with people in your industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. The more connections you make, the better your chances of landing that Account Director role.
✨Tip Number 2
Prepare for those interviews! Research the company inside out and come armed with questions that show you’re genuinely interested. Think about how your experience aligns with their needs, especially in areas like Managed IT and Cyber Security.
✨Tip Number 3
Showcase your achievements! When you get the chance to chat with potential employers, highlight your past successes in account management and new business sales. Use specific examples to demonstrate how you’ve exceeded revenue targets and built strong client relationships.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you that dream job!
We think you need these skills to ace Account Director in Bury St Edmunds
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Director role. Highlight your experience in account management and new business sales, especially in tech or IT services, to show us you’re the right fit.
Showcase Your Achievements: Don’t just list your responsibilities; we want to see your successes! Include specific examples of how you've exceeded revenue targets or improved client retention in your previous roles.
Be Authentic: Let your personality shine through in your application. We value authenticity, so don’t be afraid to share your passion for technology and how it drives your work in account management.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Xperience
✨Know Your Accounts
Before the interview, dive deep into the company’s largest strategic accounts. Understand their business models, challenges, and how your role as an Account Director can add value. This will help you speak confidently about how you can lead and grow these accounts.
✨Master the Sales Process
Brush up on the end-to-end sales process, especially in technology and IT services. Be ready to discuss your experience with consultative selling and how you've successfully navigated complex decision-making processes in the past.
✨Showcase Your Collaboration Skills
Highlight your ability to work cross-functionally. Prepare examples of how you've collaborated with marketing, delivery teams, and other departments to achieve common goals. This is crucial for ensuring smooth transitions from sale to implementation.
✨Prepare for QBRs
Since you'll be chairing Quarterly Business Reviews, think about how you would structure these meetings. Be ready to discuss how you would align client objectives with your strategies and ensure value realisation. This shows you're proactive and client-focused.
