At a Glance
- Tasks: Provide onsite IT support and troubleshoot for our clients in Oxfordshire.
- Company: Join Xperience, a leader in digital transformation with a focus on client success.
- Benefits: Competitive salary, travel opportunities, and a supportive team environment.
- Other info: Dynamic role with opportunities for growth and learning in a tech-driven environment.
- Why this job: Make a real impact by helping businesses enhance their IT infrastructure and customer relationships.
- Qualifications: 1+ years of IT support experience and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
At Xperience we deliver business efficiencies through Digital Transformation. We put our clients at the heart of everything we do, helping them create better, faster processes, build stronger customer relationships, strengthen data security, accelerate profitability and position them for growth. That’s why we’ve got over 1,100 clients who are more efficient, more productive and more profitable just because they work with us. And, it’s why 95% of our clients say they would recommend us. But really, it’s our people that make the difference at Xperience. They have the expertise and ambition to collaborate with our clients to guide them towards the optimum solution.
The Role
As a Field Services Engineer, you will provide onsite IT technical support for Xperience’s customers, primarily for our Oxfordshire based customer. Strong customer-facing experience supporting end users face to face is essential. Ensuring the customers receive the highest level of support, working closely with the technical teams within Xperience to investigate, troubleshoot and support IT infrastructure, hardware and software across our customer locations. This role will be a multi-faceted role, with several key responsibilities to assist both the Projects and Support teams in delivering a high quality of service to our customers. The role will be predominantly field based and will include installation of new customer hardware when required, along with providing onsite IT Support visits to customers as required/scheduled.
Responsibilities
- Perform onsite IT Support functions for the customer including Laptop/Desktop builds and configurations, representing Xperience face to face with our customers.
- Record activities and functions performed while onsite through the Xperience Ticket Management tool, ensuring transparency, reporting accuracy and knowledge share.
- Explore service improvements and innovation in the market and how these can benefit our business from an operational, services and security perspective.
- As an advocate for Xperience’s IT services, engage with, develop and manage relationships between all relevant parties, departments and customers.
- Understand how both the Xperience and customer operations and procedures work to provide a high level of service.
- Cover and support other Field Service Engineer onsite bookings, if required due to absence.
- Onsite Laptop/Desktop Installations and User Handovers.
- Installation and Configuration of Printers, Wireless Access Points, Routers, Switches.
- Provide assistance to Project Team as required for large project rollouts and implementations.
- Onsite IT Support Visits for Enhanced Troubleshooting and routine IT Support visits.
The role will be extensively field based, visiting customer locations for the installation of hardware or the provision of IT Support. Regular travel to customer locations is to be expected, with predominant travel being around Oxfordshire, Northamptonshire and Warwickshire but with the potential for UK-wide travel to meet business requirements.
Experience Required
- At least one year’s previous hands-on experience with a ticket management system.
- At least two year’s IT Support experience working within an internal or external facing helpdesk support team.
- Good communication skills and a “can do” attitude.
- Experience of working in a customer facing environment with the ability to communicate clearly and concisely with customers.
- Excellent team player.
- Problem solving skills.
- Ability to be resilient to issues and influences outside of their control.
- Ability to take ownership and work on the detail in a real time environment.
- Full driving license that enables you to drive in the UK and access to own vehicle for business purposes.
- Willingness to undergo an Enhanced DBS check with Barred List if successful, due to the nature of our client sites.
- Valid Right to Work in the UK (We do not currently hold a visa sponsorship licence).
Technical Competencies
- Knowledge of Windows operating systems (Windows 10/11, Server 2022, Server 2025).
- Knowledge of computer hardware, software, security and networking.
- Active Directory (Configuration, troubleshooting, Group Policy).
- Basic understanding of networking (DNS, DHCP, Switching, Routing, VPN).
- Office 365 and Azure Technologies.
Field Support Engineer in Banbury employer: Xperience
Xperience is an excellent employer that values proactive engagement and teamwork, making it a rewarding place for a Credit Controller to thrive. With benefits such as hybrid working arrangements and generous holiday entitlement, employees enjoy a supportive work culture that fosters professional growth and strong client relationships. Join us in a dynamic environment where your contributions are recognised and valued.
StudySmarter Expert Advice🤫
We think this is how you could land Field Support Engineer in Banbury
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Xperience values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Xperience might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Xperience!
✨Direct Apply to Xperience
Let's not forget to apply directly through the Xperience website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Field Support Engineer in Banbury
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Xperience.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Xperience. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Xperience
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
