At Xperience we deliver business efficiencies through Digital Transformation.
We put our clients at the heart of everything we do, helping them create better, faster processes, build stronger customer relationships, strengthen data security, accelerate profitability and position them for growth. That’s why we’ve got over 1,400 clients who are more efficient, more productive and more profitable just because they work with us. And it’s why 95% of our clients say they would recommend us. But really, it’s our people that make the difference at Xperience. They have the expertise and ambition to collaborate with our clients to guide them towards the optimum solution. Together as a team and through partnerships with world leaders in technology, we provide smart solutions that provide real digital transformation in businesses, including Cloud, ERP, CRM, Managed IT, and Cyber Security.
About the role
The primary purpose of this role is to deliver upon the company’s annual commercial plans. This will involve close collaboration with the Director of Account Management and Sales Directors (Business Applications and Cloud & MIT) and Director of Account Management and to deliver upon the wider Commercial strategy.
This role is based on managing the customer relationship on behalf of Xperience, ensuring maximum customer retention, growth, and customer satisfaction. Account Managers will also be expected to support other members of the Commercial Team. This may include, but not be limited to, attending meetings, preparing quotations, processing orders and renewing contracts.
The role is telephone and client facing, engaging regularly with our clients to provide business solutions, through a consultative sale, owning the investigation and resolution of client issues.
This is a great opportunity to join a fast paced, rapidly growing company with big ambitions for the future. You’ll be joining a collaborate and supportive culture where career development is a key priority for us.
Essential Criteria:
- Previous experience in sales / account management
- Proven ability to meet and exceed sales targets
- Strong influence and negotiation skills with key stakeholders at all levels of an organisation, including executive and C-level
- Proficient in Microsoft Word and Excel
- A willingness to travel across England to client sites, and events
- Ability to live and work in the UK (unfortunately we are unable to sponsor visas)
Desirable Criteria:
- At least 3 years of experience in sales / account management
- A driving licence that allows you to drive in the UK and access to your own vehicle for business use, for travel to rural client sites, would be an advantage
- Industry sector knowledge of Cloud Computing, Managed IT services, ERP and CRM
- Experience in the use of Connectwise
- Experience of Microsoft Licencing and pricing
Account Manager employer: Xperience
At Xperience, we pride ourselves on being an exceptional employer, offering a collaborative and supportive work culture that prioritises career development and employee growth. With a generous benefits package including 30 days of annual leave, enhanced sick pay, and opportunities for hybrid working, our team members are empowered to thrive both personally and professionally. Join us in a fast-paced environment where your contributions directly impact our clients' success and drive meaningful digital transformation.
