At a Glance
- Tasks: Provide technical support and manage warranty claims for dealerships and service centres.
- Company: Join XPENG, a growing EV brand in Europe with a dynamic work culture.
- Benefits: Attractive salary, pension, bonus opportunities, and diverse work environment.
- Other info: Opportunity for career growth and involvement in exciting projects.
- Why this job: Be part of an innovative team shaping the future of electric vehicles.
- Qualifications: Bachelor's degree in Automotive or Mechanical Engineering and 5 years of relevant experience.
The predicted salary is between 36000 - 44000 £ per year.
Provide daily technical support to dealerships and service centers, including vehicle diagnostics, repair procedures, and technical issues. Assist dealerships in resolving complex vehicle problems and coordinate with the headquarters technical team for technical upgrades when necessary. Monitor and track recurring technical issues, product quality problems, and field cases. Support the implementation of technical promotion activities, service measures, recalls, and product improvement activities. Prepare and distribute technical bulletins, service information, and repair guides to dealerships. Support new model launch preparations, including technical documentation and service preparation.
Warranty and Claims Management
Manage the review, verification, submission, and settlement processes for warranty claims. Monitor the quality of dealership warranty claims and ensure they comply with company warranty policies and procedures. Analyze warranty data, claim trends, and failure modes to identify potential product quality issues. Coordinate claim approvals and technical investigations with the headquarters warranty and quality team. Conduct regular warranty audits and support dealership improvement activities. Control warranty costs while maintaining customer satisfaction and service quality.
Dealer Management and Training Support
Maintain close communication with dealer service teams to handle technical and warranty-related matters. Support dealer service capability improvement and the implementation of operational standards. Assist in organizing technical training and after-sales workshops for dealers and technicians. Collect market feedback and provide suggestions for after-sales service improvement.
Reporting and Process Improvement
Prepare reports regularly related to warranty performance, technical cases, and dealer service operations. Support the development and optimization of after-sales technical and warranty processes/Standard Operating Procedures (SOPs). Ensure compliance with local regulations, company policies, and after-sales standards.
Job Requirements:
- Bachelor's degree or above in Automotive Engineering, Mechanical Engineering, or a related field.
- At least 5 years of experience in automotive after-sales, technical support, warranty, or service operations.
- Experience in automotive OEM, distributor, or dealer service operations is preferred.
- In-depth understanding of vehicle systems, diagnostics, and automotive repair processes.
- Familiarity with warranty claims management and technical case handling.
- Strong analytical and problem-solving skills.
- Strong communication and coordination skills.
- Proficient in Microsoft Office and ERP/DMS systems.
- Able to work independently in a fast-paced, cross-functional environment.
- Fluent in English; Mandarin speakers preferred.
XPENG offers:
- An interesting, unique and very varied job at XPENG.
- A job with an incredibly large contact surface both internally and externally.
- An attractive salary package incl. pension and with the possibility of a bonus.
- To be involved in the growth of an existing EV brand in Europe.
As part of our application process, certain positions at our company require a pre-employment screening to ensure the reliability and integrity of our employees. This screening is a standard procedure and may include components such as a Criminal Background Check from your current or previous country of residence over the past five years. Additionally, the process may involve an integrity questionnaire, verification of identification, diplomas, work experience, and consultation of the central insolvency register. We appreciate your understanding and cooperation in this important matter, as it helps us maintain the high standards expected by our team.
Our Commitment to Diversity and Inclusion:
At XPENG, we’re an equal‑opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, disability status or other applicable legally protected characteristics.
Technical & Warranty Manager-UK(A173062) in Watford employer: XPENG
XPENG in Watford is an exceptional employer that values innovation and teamwork, offering a dynamic work culture where logistics professionals can thrive. With a strong focus on employee growth and development, we provide opportunities for career advancement while ensuring a supportive environment that fosters collaboration and excellence in vehicle delivery operations. Join us to be part of a forward-thinking company that prioritises quality and customer satisfaction in the automotive industry.
