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- Tasks: Lead the Voice of the Customer program and enhance customer experience through collaboration.
- Company: Leading technology company in Greater London with a focus on innovation.
- Benefits: Competitive salary package and opportunities for professional growth.
- Why this job: Make a real impact on customer experience for an innovative EV brand.
- Qualifications: Experience in VOC management and strong analytical and communication skills.
- Other info: Join a dynamic team dedicated to customer-centric innovation.
The predicted salary is between 43200 - 72000 £ per year.
A leading technology company in Greater London is looking for a professional to lead their Voice of the Customer program. This role involves cross-functional collaboration to enhance customer experience by addressing their insights and pain points.
The ideal candidate has experience in VOC management and excellent analytical and communication skills. A proactive mindset toward customer-centric innovation is essential.
Join us to contribute to the growth of our innovative EV brand in Europe, along with a competitive salary package.
UK CX Lead: VOC & Cross-Functional Programs employer: XPENG
Contact Detail:
XPENG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UK CX Lead: VOC & Cross-Functional Programs
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at the company you're eyeing. A friendly chat can open doors and give you insider info that could set you apart.
✨Tip Number 2
Prepare for interviews by diving deep into the company's values and recent projects. Show us how your experience aligns with their goals, especially in VOC management and customer-centric innovation.
✨Tip Number 3
Don’t just wait for job postings! Keep an eye on our website and apply directly. Sometimes, the best opportunities come from being proactive and showing your enthusiasm for the role.
✨Tip Number 4
Follow up after interviews with a thank-you note. It’s a simple gesture that shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your passion for enhancing customer experience!
We think you need these skills to ace UK CX Lead: VOC & Cross-Functional Programs
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the UK CX Lead role. Highlight your VOC management experience and any cross-functional projects you've been involved in to show us you're the right fit.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer experience and how your proactive mindset can drive innovation. Be specific about how you can contribute to our EV brand's growth.
Showcase Your Analytical Skills: Since this role requires excellent analytical skills, don’t forget to include examples of how you've used data to improve customer experiences in your application. We want to see how you can turn insights into action!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at XPENG
✨Know Your VOC Inside Out
Make sure you understand the Voice of the Customer (VOC) principles thoroughly. Research how other companies have successfully implemented VOC programs and be ready to discuss specific examples. This will show your expertise and proactive mindset towards customer-centric innovation.
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical skills by bringing examples of how you've used data to drive decisions in previous roles. Be ready to discuss how you’ve identified customer pain points and what actions you took to address them. This will highlight your ability to enhance customer experience.
✨Cross-Functional Collaboration is Key
Think of examples where you’ve worked with different teams to achieve a common goal. Be prepared to discuss how you navigated challenges in cross-functional settings and what strategies you used to ensure effective communication. This will illustrate your collaborative spirit, which is crucial for this role.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's current VOC initiatives and future plans. This shows your genuine interest in the role and helps you gauge how you can contribute to their innovative EV brand. Plus, it gives you a chance to demonstrate your understanding of customer experience.
