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- Tasks: Lead the Voice of the Customer programme and enhance customer satisfaction.
- Company: Dynamic technology company focused on customer experience.
- Benefits: Competitive salary, collaborative work environment, and career growth opportunities.
- Why this job: Make a real impact on customer experience strategy and work with diverse teams.
- Qualifications: Experience in cross-functional roles with strong analytical and communication skills.
- Other info: Fluency in English and Danish is required.
The predicted salary is between 36000 - 60000 £ per year.
A technology company is looking for a Customer Experience Manager based in the UK. The role focuses on leading the Voice of the Customer program, identifying pain points, and enhancing customer satisfaction.
Ideal candidates will have experience in cross-functional roles and strong analytical and communication skills. The job offers an opportunity to significantly impact the customer experience strategy and work collaboratively across departments.
Fluency in English and Danish is required.
UK Customer Experience Lead — VOC & CX Analytics employer: XPENG
Contact Detail:
XPENG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UK Customer Experience Lead — VOC & CX Analytics
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by diving deep into the company's customer experience strategies. Show us that you understand their Voice of the Customer programme and how you can enhance it with your skills.
✨Tip Number 3
Practice your communication skills! Since this role is all about collaboration, being able to articulate your thoughts clearly will set you apart. Try mock interviews with friends or use online platforms.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace UK Customer Experience Lead — VOC & CX Analytics
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Customer Experience Manager role. Highlight any cross-functional roles you've had and showcase your analytical and communication skills.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about enhancing customer satisfaction and how your experience can help us lead the Voice of the Customer programme effectively.
Showcase Your Analytical Skills: Since this role involves CX analytics, be sure to include examples of how you've used data to identify pain points and improve customer experiences in your previous roles. Numbers speak volumes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process.
How to prepare for a job interview at XPENG
✨Know Your Customer Experience Stuff
Make sure you brush up on the latest trends in customer experience and analytics. Be ready to discuss how you've used data to identify pain points in previous roles and how that led to improved customer satisfaction.
✨Show Off Your Cross-Functional Skills
This role requires collaboration across departments, so think of examples where you've successfully worked with different teams. Prepare to share specific instances where your communication skills made a difference in achieving a common goal.
✨Speak Their Language
Since fluency in English and Danish is a must, practice discussing customer experience concepts in both languages. This will not only show your language skills but also your ability to engage with diverse customer bases.
✨Prepare Questions That Matter
Think about insightful questions to ask during the interview. Inquire about their current Voice of the Customer initiatives or how they measure customer satisfaction. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
