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- Tasks: Lead the Voice of the Customer program and enhance customer experience through collaboration.
- Company: Leading technology company in Greater London with a focus on innovation.
- Benefits: Competitive salary package and opportunities for professional growth.
- Why this job: Make a real impact on customer experience for an innovative EV brand.
- Qualifications: Experience in VOC management and strong analytical and communication skills.
- Other info: Join a proactive team dedicated to customer-centric innovation.
The predicted salary is between 43200 - 72000 £ per year.
A leading technology company in Greater London is looking for a professional to lead their Voice of the Customer program. This role involves cross-functional collaboration to enhance customer experience by addressing their insights and pain points.
The ideal candidate has experience in VOC management and excellent analytical and communication skills. A proactive mindset toward customer-centric innovation is essential.
Join us to contribute to the growth of our innovative EV brand in Europe, along with a competitive salary package.
UK CX Lead: VOC & Cross-Functional Programs in London employer: XPENG
Contact Detail:
XPENG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UK CX Lead: VOC & Cross-Functional Programs in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at the company you're eyeing. A friendly chat can open doors and give you insights that might just set you apart from other candidates.
✨Tip Number 2
Prepare for the interview by diving deep into the company's values and recent projects. Show us how your experience in VOC management aligns with their goals. Tailor your examples to highlight your analytical skills and customer-centric mindset.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you on their radar and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our innovative team and contributing to the growth of our EV brand.
We think you need these skills to ace UK CX Lead: VOC & Cross-Functional Programs in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the UK CX Lead role. Highlight your VOC management experience and any cross-functional collaboration you've done, as this will show us you're a great fit for the position.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about enhancing customer experience and how your proactive mindset can contribute to our innovative EV brand. Be genuine and let your personality come through.
Showcase Analytical Skills: Since this role requires excellent analytical skills, don’t forget to mention specific examples where you've used data to drive decisions or improve customer experiences. We love seeing how you’ve turned insights into action!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at XPENG
✨Know Your VOC Inside Out
Make sure you understand the Voice of the Customer (VOC) principles thoroughly. Familiarise yourself with common methodologies and tools used in VOC management. This will not only help you answer questions confidently but also demonstrate your genuine interest in enhancing customer experience.
✨Showcase Your Analytical Skills
Prepare to discuss specific examples where you've used data to drive decisions or improvements in customer experience. Bring along any relevant metrics or case studies that highlight your analytical prowess. This will show the interviewers that you can turn insights into actionable strategies.
✨Emphasise Cross-Functional Collaboration
Since this role involves working across different teams, be ready to share experiences where you've successfully collaborated with others. Highlight how you navigated challenges and built relationships to achieve a common goal. This will illustrate your ability to work effectively in a team-oriented environment.
✨Adopt a Customer-Centric Mindset
During the interview, convey your proactive approach to customer-centric innovation. Discuss how you’ve previously identified customer pain points and implemented solutions. This will resonate well with the company's focus on enhancing customer experience and show that you’re aligned with their values.
