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- Tasks: Lead the Voice of the Customer programme and enhance customer satisfaction.
- Company: Dynamic technology company focused on customer experience.
- Benefits: Competitive salary, collaborative work environment, and impactful role.
- Why this job: Make a real difference in customer experience strategy and work with diverse teams.
- Qualifications: Experience in cross-functional roles with strong analytical and communication skills.
- Other info: Fluency in English and Danish required; great opportunity for career growth.
The predicted salary is between 28800 - 48000 £ per year.
A technology company is looking for a Customer Experience Manager based in the UK. The role focuses on leading the Voice of the Customer program, identifying pain points, and enhancing customer satisfaction.
Ideal candidates will have experience in cross-functional roles and strong analytical and communication skills. The job offers an opportunity to significantly impact the customer experience strategy and work collaboratively across departments. Fluency in English and Danish is required.
UK Customer Experience Lead — VOC & CX Analytics in London employer: XPENG
Contact Detail:
XPENG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UK Customer Experience Lead — VOC & CX Analytics in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer experience. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your analytical skills! Bring examples of how you've used data to drive customer satisfaction improvements. This will demonstrate your ability to lead the Voice of the Customer programme effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace UK Customer Experience Lead — VOC & CX Analytics in London
Some tips for your application 🫡
Show Your Passion for Customer Experience: When writing your application, let your enthusiasm for enhancing customer satisfaction shine through. We want to see how you can lead the Voice of the Customer programme and make a real difference!
Highlight Relevant Experience: Make sure to showcase any cross-functional roles you've had in the past. We’re looking for candidates who can demonstrate strong analytical and communication skills, so don’t hold back on those examples!
Tailor Your Application: Take the time to customise your application for this role. Use language from the job description to show us that you understand what we’re looking for and how you fit into our vision.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with StudySmarter!
How to prepare for a job interview at XPENG
✨Know Your Customer Experience Stuff
Make sure you brush up on the latest trends in customer experience and analytics. Be ready to discuss how you've used data to identify pain points in previous roles and how that led to improved customer satisfaction.
✨Show Off Your Cross-Functional Skills
Since this role involves collaboration across departments, think of examples where you've successfully worked with different teams. Highlight your communication skills and how they helped bridge gaps between departments.
✨Prepare for the Voice of the Customer
Understand what a Voice of the Customer programme entails. Be prepared to share your thoughts on how to effectively gather and analyse customer feedback, and how you would implement changes based on that data.
✨Practice Your Language Skills
Fluency in English and Danish is a must, so make sure you're comfortable discussing customer experience topics in both languages. Consider doing a mock interview with a friend to practice switching between the two.
