People Partner

Company Culture

Transparity is a fast-growing IT company focusing on Microsoft Cloud based solutions. Our culture has an enviable reputation in the industry which we work hard to maintain. We are focused on creating an inclusive environment where our employees thrive based upon integrity, strong work ethic, a one-team ethos, desire to learn and develop and a commitment to deliver unwavering service excellence to our customers, vendors and partners. Therefore, first and foremost we recruit with our cultural fit in mind.

Job Overview

To deliver commercially aligned, comprehensive People Partnering support to the business, with a focus on employee relations case management, risk mitigation and manager coaching. This role acts as a trusted first-line partner to line managers, ensuring people issues are handled fairly, consistently, and in line with UK employment law, while supporting business performance and protecting organisational risk. The position also contributes to a range of cross-function activity required to run an effective People and Culture team and is a key contributor to a range of initiatives and projects.

Responsibilities

• End-to-End Case Management Ownership
  • Lead and manage all ER cases including any that are complex and high-risk e.g. general queries, absence management, PIP processes, disciplinary, grievance, capability, redundancy, protected conversations.
  • Act as the escalation point for people matters.
  • Ensure consistent case handling standards across the business.
  • Maintain clear documentation and audit trails aligned to UK employment law and internal policies.
  • Drive timely resolution of cases, balancing employee experience and business risk.
• ER Governance, Standards & Risk Management
  • Own and continuously improve ER frameworks, templates, and guidance.
  • Ensure all processes are legally compliant, consistent, and applied fairly and objectively.
  • Identify and mitigate organisational risk trends (e.g., repeat grievances, poor management practice, absence patterns).
  • Partner with our legal outsourced team where required.
• Capability Uplift for Managers & People Team
  • Act as a performance improvement driver and provoke positive changes in the management of people, supporting the business with effective adherence to the TalentWave process.
  • Provide generalist support, coaching and guidance to employees and line managers in all areas of the employee lifecycle.
  • Provide practical, commercially focused advice to line managers on handling ER issues confidently and consistently, navigating risk vs. business outcomes, whilst ensuring we are acting fairly and reasonably, managing people performance and company-aligned behaviours.
  • Develop practical toolkits, playbooks, and scripts to improve confidence and consistency.
• Data, Insight & Continuous Improvement
  • Own ER data capture and reporting (case volumes, themes, outcomes, timelines).
  • Generate actionable insight to inform People strategy, highlight systemic issues (e.g., leadership capability, culture hotspots).
• Process & Systems Optimisation (Closing Current Gaps)
  • Establish a centralised case management approach where absent or inconsistent today.
  • Define clear case triage criteria, ownership boundaries (1st Line vs People Partner vs manager vs Director), SLAs and service standards.
  • Leverage technology and AI to support case triage and prioritisation, standardise documentation, reduce administrative burden.
• Policy Alignment & Practical Application
  • Ensure policies are clear, usable, and aligned with real-life scenarios and case trends.
  • Identify gaps between policy and practice, and work with P&C leadership to close them.
  • Support the P&C team with projects where appropriate.

Key Relationships

• People & Culture Director / SLT
• People Operations team
• Line Managers
• Legal advisors (as required)

Measures of Success

• Reduction in case resolution time, escalations due to poor handling, repeat ER issues / hotspots.
• Increase in manager confidence in handling people issues, consistency of case outcomes, audit readiness and documentation quality.

Skills, Experience, and Qualifications

Essential

• Expertise – sound understanding of UK employment law and risk mitigation.
• Demonstratable experience managing end to end cases, including complex/high risk.
• Experience with HR systems/case management tools.
• Commercially aware – ability to balance commerciality with fairness.
• Calm & credible – strong judgement and decision-making capability.
• Collaborative – excellent stakeholder management and influencing skills.

Desirable

• Experience building or improving ER frameworks or case management structures.
• Proactive & insight led – data-driven mindset and ability to translate insight into action.
• Experience in technology and/or scaling organisations.
• CIPD Level 5.

Disability Confident

Transparity has a proactive attitude when it comes to looking after the wellbeing and inclusion of all our employees. We promote equal opportunities through our recruitment process and a positive, inclusive culture across the business which we are proud of. We are diverse in our approach to recruitment and recognise that talent comes in all different forms. The diversity in our team is what helps our business work so well.

Benefits

• Flexible working with our Winning from Anywhere approach.
• 25 days holiday.
• Home working allowance paid monthly.
• Winning from Anywhere allowance to help you set up at home.
• 24/7 GP at hand.
• Immediate 24/7 access to an Employee Assistance Programme.
• Company sick pay scheme support when you’re not well.
• 4× base salary life assurance.
• Private health insurance after a successful year’s service.
• Enhanced parental pay and leave.
• Access to the Perkbox platform to help make your money go further.
• Cyclescheme.
• Electric car scheme.
• And many more!

AI in Recruitment Process

We use AI to support our recruitment team with tasks such as note-taking and automating parts of the recruitment process so we can focus more time on meaningful, human conversations and providing a positive candidate experience. We do not use AI to review, screen, score, or rank applications. All hiring decisions are made by people. If you have questions about our recruitment process or need adjustments at any stage, please let us know, we’re happy to help.