At a Glance
- Tasks: Engage with customers to drive Microsoft Cloud adoption and change management.
- Company: Join Transparity, a fast-growing IT company with a stellar reputation.
- Benefits: Enjoy flexible working, competitive salary, health perks, and 25 days holiday.
- Other info: Be part of a diverse team that values inclusion and personal development.
- Why this job: Make a real impact by transforming how organisations work with Microsoft technology.
- Qualifications: Experience in change management and a passion for Microsoft Cloud solutions.
The predicted salary is between 60000 - 75000 £ per year.
Company culture
Transparity is a fast-growing IT company focusing on Microsoft Cloud based solutions. Our culture has an enviable reputation in the industry which we work hard to maintain. We are focused on creating an inclusive environment where our employees thrive based upon integrity, strong work ethic, a one-team ethos, desire to learn and develop and a commitment to deliver unwavering service excellence to our customers, vendors and partners. Therefore, first and foremost we recruit with our cultural fit in mind.
Job Overview/Purpose
Every day may be different – it’s the nature of technology adoption and change! With a deep understanding of Microsoft Cloud technologies and advanced change management strategies, your primary responsibility will be to engage with customers who’ve taken up our Adoption and Change Management offerings, helping companies of all shapes and sizes to adopt new ways of working with Microsoft Cloud technologies including Copilot for Microsoft 365. On a day-to-day basis you will be running customer workshops, showcasing adoption and change best practice and providing guidance based on experience, to ensure our customers get the most out of their investment in Microsoft technologies. You will be creating, developing, and executing adoption plans, creating eye-catching communications, creating and delivering awareness and education sessions, along with reviewing the success of customer adoption and planning for reinforcement. After all, good adoption is not an add-on or one-off activity but, but the result of effective change management. As a senior ACM you will be contributing towards the strategic initiatives and mentoring team members. If you are passionate about changing organisations and people’s behaviour with the goal of making working lives easier with Microsoft Cloud technology, then this is absolutely the role for you. Our customers have decided to make a significant investment - it is our role to ensure the journey they take their users on is as smooth as it can be!
Main Duties and Responsibilities
- Support Sales by creating detailed proposals and Statements of Work when planning engagements
- Work closely with the Adoption and Change Management Team Lead to continually improve the Adoption and Change Management service offerings
- Plan and execute workshops (onsite, remote) with customers focused on Adoption and Change Management
- Prepare, document, execute and control adoption plans based on workshop outputs
- Prepare and document communication materials to boost end user adoption
- Prepare and document training materials to support awareness and education sessions to boost end user adoption
- Work with customers to plan their Transparity Training & Adoption Portal rollouts and our M365 Trainer to execute
- Deliver bespoke knowledge transfer sessions (1 to 1, small group sessions for all employee levels)
- Prepare, document, and execute champions programmes
- Plan and execute change & adoption review sessions, analyse customer consumption data, and prepare updates to adoption plans when reinforcement of change is required
- Log, track and manage adoption project engagements following internal processes
- Work closely with Project Managers and Technology Consultants when required on projects to support technical readiness and user readiness
- Take full ownership of project engagements and work collaboratively with customers to prepare and plan for change and execute their adoption of cloud services
- Regularly review customer’s adoption of Microsoft 365 services, reporting back to the Adoption and Change Management Team Lead to advise on opportunities.
- Oversee our larger and more complex ACM projects.
- Drive continuous improvement and innovation within the Adoption and Change Management service offerings.
Skills, experience and qualifications
- Certified Change Management Practitioner (APMG or Prosci)
- Certified Microsoft Service Adoption Specialist (preferred, not essential)
- Versatility, adaptability, and quick thinking are an absolute must. The candidate must be able to juggle multiple engagements and customer needs with great attention to detail and respond quickly to changes
- Demonstrable skills in creating and delivering M365 Pilot adoption plans and training
- A passion of all things people and Microsoft technology; enthusiastic and engaging
- Excellent leadership and interpersonal skills, with the ability to establish effective working relationships at all levels, including executive management.
- Experience in delivering workshops and knowledge sessions, with a proven track record of successful change management in large organizations
- Excellent organisational and administration skills
- Excellent written and communication skills with a positive attitude
- Clear, logical thinker with excellent problem-solving skills, advanced problem-solving skills and the ability to think strategically.
- Self-motivated and committed to ongoing personal development
Disability Confident
Transparity have a proactive attitude when it’s comes to looking after the wellbeing and inclusion of all our employees. We promote equal opportunities through our recruitment process and a positive, inclusive culture across the business which we are proud of. We are diverse in our approach to recruitment and recognise that talent comes in all different forms. The diversity in our team is what helps our business work so well.
Our Offering
In addition to a competitive salary, there are a number of benefits and perks we offer to say thank you for being a part of our journey:
- To work at a 3* World Class Best Company
- Flexibility over where you work with our Winning from Anywhere approach
- 25 days holiday
- Home working allowance paid monthly
- Winning from Anywhere allowance to help your set up at home
- 24/7 GP at hand
- Immediate 24/7 access to an Employee Assistance Programme
- We’ll support you when you’re not well with our Company sick pay scheme
- 4x base salary life assurance
- Private health insurance after a successful year’s service
- Enhanced parental pay and leave, supporting you with those precious life moments
- Access to the Perkbox platform to help make your money go further
- Cyclescheme
- Electric car scheme
- And many more!
Senior Adoption & Change Manager in London employer: Xpedition
Transparity is an exceptional employer that prioritises a vibrant and inclusive work culture, fostering employee growth through continuous learning and development opportunities. With a strong commitment to service excellence and a flexible 'Winning from Anywhere' approach, employees enjoy a supportive environment that values their well-being and offers competitive benefits, including private health insurance and generous holiday allowances. Joining Transparity means being part of a dynamic team dedicated to transforming organisations through innovative Microsoft Cloud solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Adoption & Change Manager in London
✨Tip Number 1
Get to know the company culture before your interview. Research Transparity's values and think about how your experience aligns with their focus on integrity and teamwork. This will help you show that you're not just a fit for the role, but for the company as a whole.
✨Tip Number 2
Prepare some insightful questions to ask during your interview. This shows your genuine interest in the role and the company. Ask about their approach to change management or how they measure success in customer adoption – it’ll make you stand out!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've successfully managed change in previous roles. Use the STAR method (Situation, Task, Action, Result) to keep your answers clear and impactful.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows that you’re proactive and genuinely interested in joining their team.
We think you need these skills to ace Senior Adoption & Change Manager in London
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for Microsoft Cloud technologies and change management shine through. We want to see that you’re genuinely excited about helping organisations adopt new ways of working!
Tailor Your Application:Make sure to customise your application to reflect how your skills and experiences align with our company culture and the specific role. Highlight your adaptability and problem-solving skills, as these are key in our fast-paced environment.
Be Clear and Concise:Keep your written application clear and to the point. Use straightforward language and structure your thoughts logically. This will help us understand your qualifications and how you can contribute to our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Xpedition
✨Understand the Company Culture
Before your interview, take some time to really get to know Transparity's culture. They value integrity, a strong work ethic, and a one-team ethos. Think about how your own values align with theirs and be ready to share examples that demonstrate your fit within their inclusive environment.
✨Showcase Your Change Management Skills
As a Senior Adoption & Change Manager, you'll need to highlight your experience with change management strategies. Prepare specific examples of successful projects you've led, particularly those involving Microsoft Cloud technologies. Be ready to discuss how you’ve engaged customers and driven adoption in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and adaptability. Prepare for scenario-based questions where you might need to outline how you would handle specific challenges related to customer workshops or adoption plans. Practising these scenarios can help you articulate your thought process clearly.
✨Demonstrate Your Passion for Technology
Transparity is looking for someone who is enthusiastic about Microsoft technology. Share your passion during the interview by discussing any relevant projects, certifications, or personal experiences that showcase your commitment to learning and developing in this field. This will help you stand out as a candidate who truly cares about making a difference.
