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- Tasks: Provide top-notch support for clients using Microsoft Dynamics 365 and Power Platform.
- Company: Join a leading tech specialist with a collaborative and inclusive culture.
- Benefits: Gain valuable training, career development, and enjoy a supportive work environment.
- Why this job: Kickstart your IT career while making a real difference for clients.
- Qualifications: Passion for IT and strong communication skills; experience with Dynamics 365 is a plus.
- Other info: Be part of a diverse team recognised as a Great Place to Work®.
The predicted salary is between 36000 - 60000 £ per year.
Xpedition, as part of Transparity, is a leading Microsoft Dynamics 365 and Power Platform specialist with over 25 years’ experience helping organisations achieve real and measurable business value through innovative, AI‑infused technology solutions. The company works in close partnership with its customers, fostering collaboration to develop solutions that address unique business needs.
Our Values & Culture: Our values are a big part of who we are. They reflect how we work with our customers and each other. We maintain an open, friendly and collaborative culture that is respectful of everyone’s opinion and our growth mindset defines the way we think and act.
Job Purpose: This is a fantastic opportunity for someone with a passion for IT to develop their existing skills and knowledge and build a career within one of the largest dedicated Microsoft Dynamics practices in the UK today. As a support consultant you will work as part of the support team and be fully trained to deliver consistently high-quality customer service.
Key Responsibilities:
- Be the first point of contact with our clients
- Log, diagnose and resolve client support calls via email, phone and portal
- Document problem descriptions and resolutions in the helpdesk system for each case
- Work with customers, colleagues and Microsoft and third‑party vendors to investigate, test and develop solutions to resolve client issues
- Communicate the status of issues to clients and to the CRM team management
- Identify high priority customer issues and elevate to management
Knowledge, Skills and Experience:
- Skills & Certifications:
- Power Platform Fundamentals (PL-900)
- Dynamics 365 Fundamentals (CRM) (MB-910)
- And desirable for one or more of the below:
- D365 Customer Service Functional Consultant (MB-230)
- Dynamics 365 Sales Functional Consultant (MB-210)
- Dynamics 365 Marketing Functional Consultant (MB-220)
- MS Dynamics 365 Customer Experience Analyst (MB-280)
- Power Platform Functional Consultant (PL-200)
- Good experience with Microsoft Office suite and Windows O/S.
Experience: Proven ability to deliver in a Support environment working with Dynamics 365 Customer Engagement and Power Platform would be an advantage.
Education: Degree in Information Technology or Computer Science preferred but not essential.
Other Skills:
- Good written and verbal communication skills
- Strong administration and organisational skills
- Problem solving skills
- Enjoys teamwork
Personal Situation: Able to commute reliably to office base when required.
No agencies please. We are managing this recruitment directly and will not consider agency‑submitted candidates.
As part of Transparity, Xpedition are committed to providing Equal Opportunity for all applicants regardless of race, national or ethnic origin, age, disability, sex, gender, sexual orientation, marital status, religion or belief. Discrimination of any kind is strictly prohibited throughout the organisation as we promote a diverse and inclusive workforce.
Dynamics 365 CE Support Consultant employer: Xpedition
Contact Detail:
Xpedition Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dynamics 365 CE Support Consultant
✨Tip Number 1
Get to know the company! Research Xpedition and understand their values and culture. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the technical stuff! Brush up on your Dynamics 365 and Power Platform knowledge. Be ready to discuss how you've used these tools in past experiences or how you plan to tackle challenges in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Xpedition.
We think you need these skills to ace Dynamics 365 CE Support Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any relevant experience with Dynamics 365 and Power Platform, as this will show us you’re a great fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about IT and how your background aligns with our values. Share specific examples of how you've solved problems or worked in a team, as we love to see that collaborative spirit!
Showcase Your Communication Skills: Since you'll be the first point of contact for clients, it’s crucial to demonstrate your written communication skills. Keep your application clear and concise, and don’t forget to proofread for any typos!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive!
How to prepare for a job interview at Xpedition
✨Know Your Dynamics 365 Inside Out
Make sure you brush up on your knowledge of Dynamics 365 and the Power Platform. Familiarise yourself with the key functionalities, especially those related to customer engagement. Being able to discuss specific features and how they can solve business problems will impress the interviewers.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved client issues or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your analytical thinking and ability to handle challenges effectively.
✨Communicate Clearly and Confidently
Since this role involves a lot of client interaction, practice your communication skills. Be ready to explain technical concepts in simple terms. During the interview, ensure you listen carefully and respond thoughtfully to questions, showing that you value collaboration and teamwork.
✨Align with Company Values
Research Xpedition's values and culture before the interview. Think about how your personal values align with theirs, especially around teamwork and inclusivity. Be prepared to share how you can contribute to their friendly and collaborative environment, which is a big part of their success.