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- Tasks: Organise and manage customer requests for Microsoft Dynamics solutions.
- Company: Join Transparity, a fast-growing IT company with a stellar reputation.
- Benefits: Enjoy flexible working, 25 days holiday, and private health insurance.
- Other info: Be part of a diverse team that values inclusion and personal growth.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a passion for Microsoft technologies.
The predicted salary is between 30000 - 40000 £ per year.
Company culture
Transparity is a fast-growing IT company focusing on Microsoft Cloud based solutions. Our culture has an enviable reputation in the industry which we work hard to maintain. We are focused on creating an inclusive environment where our employees thrive based upon integrity, strong work ethic, a one‑team ethos, desire to learn and develop and a commitment to deliver unwavering service excellence to our customers, vendors and partners. Therefore, first and foremost we recruit with our cultural fit in mind.
Job Overview / Purpose
The Service Desk is a function within the Business Application practice aimed at delivering work for existing customers outside of a system implementation project, where the work is also not considered helpdesk support. Typical requests are for a duration of under 15 consultancy days and involve one or more of the following:
- System modifications (process customisations and/or integrations with other systems)
- Implementation of previously unused modules of their Dynamics system
- Requests for consulting services on ad-hoc basis, training and others.
The service desk works closely with customers in identifying, logging and managing requests; with the Dynamics Business Application account management team to ensure commercials are in place for the work; and with the Dynamics practice consultants, developers and architects to ensure the requested work is delivered to customer satisfaction.
Main Duties and Responsibilities
The position of Dynamics Service Desk Consultant focuses on organising the delivery of requests by existing customers, outside of a system implementation project and outside of the helpdesk support function. Responsibilities include:
- Logging and updating requests in the requests management system
- Understanding how a request needs to be progressed internally based on its type
- Organising a quotation for the request with the delivery team
- Liaising with customers and the account management team to ensure commercial cover is in place for the work
- Organising the various phases of the work with the delivery team: analysis, design, build, deployment and operation
- Providing customers with regular status updates on the work requested
- For customers with multiple requests, coordinating the prioritisation of delivery
- Holding periodic meetings with key customers to ensure their needs are met
- Ensuring work delivered by the service desk is correctly invoiced to customer
- Working closely with the Dynamics practice management team to help maximise consultants’ utilisation and avoid resourcing conflicts
- Contributing to continuous improvement of the service desk processes and internal knowledge sharing
Skills, Experience and Qualifications
Good customer communication and relationship skills
Ability to manage and prioritise multiple requests
Strong documentation and communication skills
Strong collaboration skills and ability to coordinate with different teams
Enthusiastic, proactive and interested in developing deeper expertise in delivering Microsoft technologies
Disability Confident
Transparity has a proactive attitude when it comes to looking after the wellbeing and inclusion of all our employees. We promote equal opportunities through our recruitment process and a positive, inclusive culture across the business which we are proud of. We are diverse in our approach to recruitment and recognise that talent comes in all different forms. The diversity in our team is what helps our business work so well. To find out more about our disability commitment please contact People & Culture or ask during the interview.
Our Offering
In addition to a competitive salary, there are a number of benefits and perks we offer to say thank you for being a part of our journey:
- To work at a 3* World Class Best Company
- Flexibility over where you work with our Winning from Anywhere approach
- 25 days holiday
- Home working allowance paid monthly
- Winning from Anywhere allowance to help your set up at home
- 24/7 GP at hand
- Immediate 24/7 access to an Employee Assistance Programme
- We’ll support you when you’re not well with our Company sick pay scheme
- 4x base salary life assurance
- Private health insurance after a successful year’s service
- Enhanced parental pay and leave, supporting you with those precious life moments
- Access to the Perkbox platform to help make your money go further
- Cycle scheme
- Electric car scheme
- And many more!
Dynamics Service Desk Consultant in City of Westminster employer: Xpedition
Contact Detail:
Xpedition Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dynamics Service Desk Consultant in City of Westminster
✨Tip Number 1
Get to know the company culture before your interview. Research Transparity's values and think about how your own experiences align with their focus on integrity and teamwork. This will help you show that you're not just a fit for the role, but for the company as a whole.
✨Tip Number 2
Practice your communication skills! As a Dynamics Service Desk Consultant, you'll need to liaise with customers and various teams. Try role-playing scenarios with friends or family to get comfortable explaining technical concepts in simple terms.
✨Tip Number 3
Be proactive in your follow-ups. After your interview, send a thank-you email expressing your enthusiasm for the role and reiterating how you can contribute to the team. It shows you're genuinely interested and keeps you top of mind.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team at Transparity and ready to dive into the Microsoft Cloud solutions world.
We think you need these skills to ace Dynamics Service Desk Consultant in City of Westminster
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application: Make sure to tailor your application to the Dynamics Service Desk Consultant role. Highlight your relevant experience and skills that align with the job description. We love seeing how you fit into our culture and values!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate well-structured applications that are easy to read and understand.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Xpedition
✨Understand the Company Culture
Before your interview, take some time to research Transparity's culture. They value integrity, a strong work ethic, and a one-team ethos. Make sure you can demonstrate how your values align with theirs during the conversation.
✨Showcase Your Customer Communication Skills
As a Dynamics Service Desk Consultant, you'll need to manage multiple requests and liaise with customers. Prepare examples from your past experiences where you've successfully communicated with clients or resolved issues, highlighting your relationship-building skills.
✨Be Ready to Discuss Process Improvement
Transparity is keen on continuous improvement. Think of instances where you've contributed to enhancing processes or systems in previous roles. Be prepared to share these examples and how they could apply to the service desk function.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to prioritise and manage requests. Practice answering scenario-based questions that reflect the responsibilities of the role, such as how you would handle conflicting priorities or ensure customer satisfaction.