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- Tasks: Manage key accounts and drive client growth in the fintech payment services space.
- Company: Join xpate, a dynamic fintech company revolutionising payment solutions.
- Benefits: Enjoy hybrid work, private health insurance, and generous paid time off.
- Other info: Opportunities for personal growth and shaping the future of compliance.
- Why this job: Make a real impact in a fast-paced environment while helping clients succeed.
- Qualifications: 2-3+ years in account management or customer success in fintech.
The predicted salary is between 40000 - 50000 £ per year.
We are looking for an experienced Key Account Manager to manage and grow a portfolio of merchants within the card acquiring / payment services space.
Your role at xpate:
- Inbound Sales Management: Handle inbound leads from introducers or internal network, acting as the initial point of contact to qualify opportunities, understand needs, and guide them through the onboarding process. Convert qualified leads into signed clients by demonstrating xpate’s value, addressing objections, and collaborating with internal teams to close deals efficiently.
- Long-Term Relationship Building: Foster strong partnerships by understanding client business goals and aligning them with xpate’s services. Drive customer growth from a TPV and revenue perspective by supporting clients in increasing volume, improving conversion rates, and adopting additional xpate services. Lead upsells through collaboration on pricing strategies, product expansions, and additional features to meet quarterly revenue goals and drive quarter-over-quarter volume growth.
- Client Onboarding & Activation: Serve as the primary contact for new clients, ensuring smooth activation, technical setup, and a seamless onboarding experience. Optimize onboarding processes to reduce support tickets and minimize time-to-value. Own and improve time-to-live and time-to-volume metrics to accelerate client activation and ramp-up.
- Client Engagement & Satisfaction: Actively engage with clients to ensure satisfaction, identify needs, and provide tailored solutions to enhance their experience. Monitor client health, usage, and early performance to identify risks or opportunities, driving metrics like activation time, ramp-up speed, and retention.
- Problem-Solving & Issue Resolution: Act as a proactive problem solver, addressing operational challenges and coordinating with internal teams (Tech, Risk, Compliance, Growth, Onboarding) to resolve issues. Ensure client expectations are managed clearly and transparently. Navigate regulatory and compliance challenges to minimize downtime, fines, and risks, especially in regulated industries.
- Client Data & Documentation Management: Maintain up-to-date records of client interactions, documents, and contracts in internal systems (HubSpot, internal tools). Provide structured reporting on client status, risks, opportunities, and performance, leveraging payment analytics tools for data-driven insights.
We’re ready to meet you, if…
- You have 2–3+ years in Customer Success, Account Management, Sales, or Business Development in a fintech, payments, or banking environment.
- You have a taste for great service and can create a premium experience for high-value clients.
- You’re an excellent communicator — clear, empathetic, structured, and customer-focused.
- You’re organised and proactive, with strong problem-solving and sales qualification skills.
- You’re confident working with CRMs, internal tools, client data, and payment analytics tools (e.g., dashboards for transaction monitoring).
- You thrive in fast-moving environments and love helping clients succeed while driving revenue growth.
Bonus Points If…
- You’ve worked with high-risk industries (gaming, forex, crypto, dating etc).
- You understand payment flows, gateway integrations, or onboarding processes.
- You’ve collaborated with cross-functional teams in a startup or scaling company.
- You’ve managed introducer or partner-referred leads in a fintech context.
What working at xpate looks like:
- A dynamic, ambitious environment where compliance is seen as an enabler of growth, not a blocker.
- Enjoy hybrid work options, private health insurance and generous paid time off giving you the balance you need to perform at your best.
- Apple hardware and modern work tools to support your workflow.
- Extra personal time off for rest and recharge: 12 additional days per year, plus your birthday off.
- Private health insurance and wellness benefits.
- Opportunities to grow, lead and shape xpate's future-proof compliance ecosystem.
Why join xpate?
We’re building the financial backbone of the future, where payments move freely and businesses grow without barriers. If you want real impact, freedom to innovate, and work that drives change, xpate is the place for you.
About us:
xpate is an all-in-one money management platform built for businesses, fintechs, and regulated industries. Born in Riga and now spreading around the globe, xpate helps digital businesses pay, get paid, and keep money flowing seamlessly and securely across borders, industries, and technologies.
Key Account Manager employer: xpate
Contact Detail:
xpate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the fintech and payments space. Attend industry events, join relevant online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to chat with someone from xpate or any other company, make sure to highlight your experience in customer success and account management. Share specific examples of how you've driven growth and solved problems for clients – that’s what they want to hear!
✨Tip Number 3
Be proactive in your follow-ups! After meeting someone or having an interview, drop them a quick message to thank them for their time and reiterate your interest in the role. It shows you're keen and keeps you fresh in their minds.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining xpate. Plus, it gives you a chance to showcase your enthusiasm for our mission and values right from the start.
We think you need these skills to ace Key Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Key Account Manager role. Highlight your experience in customer success, account management, or sales, especially in fintech or payments. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about the role and how you can contribute to xpate’s mission. Be sure to mention any relevant experience with high-risk industries or payment flows.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love proactive problem solvers who can navigate operational hurdles and keep clients happy, so don’t hold back on sharing your successes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the xpate team!
How to prepare for a job interview at xpate
✨Know Your Stuff
Before the interview, dive deep into xpate's services and the payment industry. Understand their value proposition and how they stand out in the fintech space. This will help you articulate how your experience aligns with their goals.
✨Showcase Your Relationship Skills
Be ready to discuss specific examples of how you've built and maintained client relationships in the past. Highlight your ability to understand client needs and how you've successfully driven customer growth and satisfaction.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving skills. Think of situations where you've navigated challenges or resolved issues for clients. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Familiarise Yourself with Tools
Since the role involves working with CRMs and payment analytics tools, brush up on your knowledge of these systems. If you have experience with HubSpot or similar platforms, be prepared to discuss how you've used them to manage client data and drive results.