IT Support Manager

Xpansiv is the leading infrastructure provider for the energy transition markets.

Our comprehensive platform includes registries, online marketplaces, market execution services, wholesale power solutions, and market data for energy and environmental commodity markets.

Trusted worldwide, Xpansiv enables stakeholders to deliver transparent, credible, and auditable environmental claims to address the growing global demand for assurance and accountability on climate action and sustainability performance.

From our founding in 2009 through more than 10 acquisitions, Xpansiv has become a global leader in environmental commodity markets.

We are backed by Blackstone and other leading investors.

Position Summary

We are looking for a highly motivated, experienced individual with a positive “bedside manner” to support our UK operations.

This personwillbe responsible forleading IToperations forour Londonoffice, as part of a global IT team.

The scope of responsibilitieswill include desksideand remote (voice, video, remote assist)support, systemsadministration, and telephony/conferencing support.

You will be based in London, but there will be occasional(reimbursed)travel toourother sites.

Typical workloadincludeson/offboarding users, installing/upgrading/troubleshootingapplications on workstations, coordinating support with third-party software vendors, voice & videosupport and regular (usage, licensing, access) audits.

There will be high-pressure moments supporting trading operationssprinkled inbetween proactive work tomaintainand improve information security (you will work closely with our Info Sec team as well).

The person in this position will alsoassistwith project work which can includeprovision and deployment of physical and virtual workstations, creation and management of systems configurations and policies and consolidations/migrations of Office and other applications.

• Core Requirements & Technical Skills
• 5+ years of IT Support experience
• Strong troubleshooting and support acumen: able to support colleagues whether they are next to you or thousands of miles away
• Working knowledge ofauthentication, SSO, MFA and Conditional Access policies
• Demonstratedexpereriencemanaging TCP/IP networks, Active Directory, Entra and Intune
• Installation, configuration, troubleshootingof PCs, laptops, andtelephony equipment (desk and trading phones), videoconferencing hardware
• Provide ad-hoc services such as networking of meetingrooms, backup/contingencysitesand setting up rooms for projectsorother special business needs.
• Demonstrated knowledge andproficiencywith diagnosing and troubleshooting issues on both Windows and Mac OS
• Microsoft Office 365 management portal including Exchange, Defender, Share Point, and Teams
• Maintain a thorough understanding of ITand service offeringstoidentifyhow best to address end user technology needs and incidents.
• Resolve incidents associated with firm-standard end user software and hardware, including mobile/hand-held technologies(Android /i OS).
• Understand the Firm's business andorganisationsufficiently toanticipateand resolve end user technology issues that affect productivity of Firm personnel.
• Knowledge and experience with Azure, Refinitiv, Bloomberg, Crowd Strike, Cloud 9are highly desirable.
• Comfort, willingness and experience incorporating AI (copilot, Claude, Cursor) into daily work

In addition to the above, an entrepreneurial mindset is key as you will be required to pitch in with anything else that might be outside of the scope of the aforementioned items.

• About the candidate
• Must be able to handle pressure, thinkcalmlyand see past obstacles and hardships.
• Excellent written and verbal communication skills.
• Must be willing to get involved in conversation in and out of the office to build relationships with staff, suppliers, and customers.
• Someone who can work independently andproactively.
• Someone who wants to learn and develop themselves in an entrepreneurialandfast pacedenvironment.

What can you expect throughout the interview process

• Step 1- Shortlisting of resume + recruiter screening
• Step 2- Interview with the hiring manager
• Step 3- Meeting with the key stakeholders
• Base Salary

Compensation for this role will vary among specific regions due to geographic differentials in the labor market, actual pay will be determined considering factors such as relevant skills and experience, knowledge, education and training.

• However, compensation in the following regions is expected to be as follows:
• London: Compensation is expected to be between
• £68,000-£72,000

Here at Xpansiv, we cultivate diversity, celebrate individuality, and believe unique perspectives are key to our collective success in building trust and transparency in global efforts toward net-zero future.

Xpansiv is committed to equal employment opportunity regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, protected veteran status, or any status protected by applicable federal, state, or local law.

Note to

Recruiters: Xpansiv does not accept unsolicited resumes or referrals from placement agencies, staffing vendors or other external parties seeking recruiting fees without a signed formal agreement.

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