At a Glance
- Tasks: Support customers with tech solutions and build strong relationships through active listening and problem-solving.
- Company: Join a high-growth global SaaS leader in Digital Experience Management.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to mentor and collaborate on innovative projects.
- Why this job: Make a real impact by helping customers optimise their tech solutions and drive success.
- Qualifications: Experience with VMware, Citrix, Azure, and strong communication skills are essential.
The predicted salary is between 60000 - 80000 £ per year.
Our client is a high-growth, cutting-edge global SaaS company leading the way in Digital Experience Management. They deliver a proven solution leveraged by 4 of the World’s top 6 Telecommunications companies, 3 of the top 5 Health Insurance companies, and 5 of the top 8 Healthcare companies.
Technical Success Managers are experienced IT professionals who are deeply knowledgeable in IT operations in the EUD and EUC space and gifted communicators to customers. Individuals who are successful in this role are self-motivated, charismatic problem-solvers and excited by the prospect of building relationships with customers in organisations of all sizes and verticals.
Ideal candidates possess several years of enterprise IT consulting experience and a deep technical skill set covering VMware and/or Citrix virtualization technologies, the Microsoft stack, including endpoints, and PowerShell scripting.
Requirements:- Demonstrable experience working in large organisations with VMware, Citrix, Azure Virtual Desktop and/or other VDI technologies.
- Citrix/VMware/Microsoft certified in one or more disciplines.
- PowerShell scripting skills.
- Experience in IT consulting, professional services or other customer-facing roles within IT.
- Proven capabilities in building, designing, and delivering technology solutions to customers.
- Exceptional interpersonal and communication skills with the ability to influence decision-making at all levels.
- Excellent organisational, note-taking, project management, and time management skills.
- Previous experience working with/for SaaS companies.
- Windows desktop OS administration experience.
- Commercial acumen and an understanding of what drives business decision-making.
- Additional European languages.
- Support customers through a combination of active listening and consultative investigation techniques to ensure customer needs are well understood.
- Advise customers on technical matters relating to products, including implementation best practices, solution operation, and adoption, performance tuning, and use case enhancement.
- Leverage the solutions you have delivered to analyse customer environments and identify new use cases, cost savings opportunities, and operational efficiencies.
- Mentor, coach and enable customers on their solution and the ‘art of the possible’.
- Build bespoke customer roadmaps in collaboration with customers to ensure continuous evolution of each customer's solution.
- Conduct regular business review meetings to showcase the progress made against the roadmap, and the impact delivered to date and agree on the future plan.
- Provide regular feedback to management for process and practice improvements.
- Contribute to internal technical projects, which can include supporting new product features, benchmarking, troubleshooting, and best practices.
- Provide ad-hoc assistance to Customer Success Managers, providing product and domain expertise to overcome problematic issues.
- Support the sales and presales teams with their efforts by being a ‘trusted advisor’ during the sales process.
- Identify and write internal and external technical collateral, like typical deployment architectures or best practices.
- Maintain current knowledge of the entire product portfolio.
- Occasional visits to customers may be needed.
Technical Customer Success Manager employer: Xpandium Coberon Ltd
As a leading global SaaS company in Digital Experience Management, we pride ourselves on fostering a dynamic work culture that champions innovation and collaboration. Our Technical Customer Success Managers enjoy unparalleled growth opportunities, working alongside top-tier clients in telecommunications and healthcare, while benefiting from a supportive environment that encourages professional development and the sharing of expertise. With a focus on employee well-being and a commitment to excellence, we offer a unique chance to make a meaningful impact in a rapidly evolving industry.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Customer Success Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend meetups, webinars, or even local tech events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This is especially important for a Technical Customer Success Manager role where demonstrating your technical prowess can set you apart from the crowd.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to customer success and technical problem-solving. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your experience effectively.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it shows you’re genuinely interested in joining our team and makes it easier for us to find your application.
We think you need these skills to ace Technical Customer Success Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Customer Success Manager role. Highlight your experience with VMware, Citrix, and PowerShell scripting, as well as any customer-facing roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you a perfect fit. Don't forget to mention your problem-solving skills and ability to build relationships with customers.
Showcase Your Communication Skills:As a Technical Customer Success Manager, communication is key. In your application, demonstrate your exceptional interpersonal skills. Whether it's through your writing style or examples of past experiences, let us see how you can influence decision-making at all levels.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Xpandium Coberon Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of VMware, Citrix, and the Microsoft stack. Be ready to discuss your experience with these technologies in detail, as well as any PowerShell scripting you've done. The more specific examples you can provide, the better!
✨Show Off Your Communication Skills
As a Technical Customer Success Manager, you'll need to communicate complex technical concepts clearly. Practice explaining your past projects or solutions in simple terms. This will demonstrate your ability to connect with customers and influence decision-making.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific customer situations. Think about times you've solved problems or built relationships in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Demonstrate Your Customer-Centric Approach
Be ready to discuss how you've supported customers in the past. Highlight your active listening skills and consultative approach. Show that you understand the importance of tailoring solutions to meet individual customer needs and driving their success.
