At a Glance
- Tasks: Support customers with tech solutions and build strong relationships.
- Company: Join a high-growth global SaaS leader in Digital Experience Management.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to mentor and influence decision-making.
- Why this job: Make a real impact by helping customers optimise their tech solutions.
- Qualifications: Experience with VMware, Citrix, and strong communication skills required.
The predicted salary is between 36000 - 60000 £ per year.
Our client is a high-growth, cutting-edge global SaaS company leading the way in Digital Experience Management. They deliver a proven solution leveraged by 4 of the World's top 6 Telecommunications companies, 3 of the top 5 Health Insurance companies, and 5 of the top 8 Healthcare companies.
Technical Success Managers are experienced IT professionals who are deeply knowledgeable in IT operations in the EUD and EUC space and gifted communicators to customers. Individuals who are successful in this role are self-motivated, charismatic problem-solvers and excited by the prospect of building relationships with customers in organisations of all sizes and verticals. Ideal candidates possess several years of enterprise IT consulting experience and a deep technical skill set covering VMware and/or Citrix virtualization technologies, the Microsoft stack, including endpoints, and PowerShell scripting.
Requirements:
- Demonstrable experience working in large organisations with VMware, Citrix, Azure Virtual Desktop and/or other VDI technologies.
- Citrix/VMware/Microsoft certified in one or more disciplines.
- PowerShell scripting skills.
- Experience in IT consulting, professional services or other customer-facing roles within IT.
- Proven capabilities in building, designing, and delivering technology solutions to customers.
- Exceptional interpersonal and communication skills with the ability to influence decision-making at all levels.
- Excellent organisational, note-taking, project management, and time management skills.
Preferred qualifications:
- Previous experience working with/for SaaS companies.
- Windows desktop OS administration experience.
- Commercial acumen and an understanding of what drives business decision-making.
- Additional European languages.
Responsibilities:
- Support customers through a combination of active listening and consultative investigation techniques to ensure customer needs are well understood.
- Advise customers on technical matters relating to products, including implementation best practices, solution operation, and adoption, performance tuning, and use case enhancement.
- Leverage the solutions you have delivered to analyse customer environments and identify new use cases, cost savings opportunities, and operational efficiencies.
- Mentor, coach and enable customers on their solution and the 'art of the possible'.
- Build bespoke customer roadmaps in collaboration with customers to ensure continuous evolution of each customer's solution.
- Conduct regular business review meetings to showcase the progress made against the roadmap, and the impact delivered to date and agree on the future plan.
- Provide regular feedback to management for process and practice improvements.
- Contribute to internal technical projects, which can include supporting new product features, benchmarking, troubleshooting, and best practices.
- Provide ad-hoc assistance to Customer Success Managers, providing product and domain expertise to overcome problematic issues.
- Support the sales and presales teams with their efforts by being a 'trusted advisor' during the sales process.
- Identify and write internal and external technical collateral, like typical deployment architectures or best practices.
- Maintain current knowledge of the entire product portfolio.
- Occasional visits to customers may be needed.
Technical Customer Success Manager in London employer: Xpandium Coberon Ltd
As a leading global SaaS company in Digital Experience Management, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our Technical Customer Success Managers to thrive. With a strong focus on employee growth, we offer extensive training opportunities, mentorship programmes, and the chance to work alongside industry leaders, ensuring that our team members are not only well-equipped to support our prestigious clients but also to advance their careers in a rapidly evolving field. Located in a vibrant tech hub, our employees enjoy a collaborative environment that encourages innovation and creativity, making us an exceptional employer for those seeking meaningful and rewarding work.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Customer Success Manager in London
✨Tip Number 1
Network like a pro! Attend industry events, webinars, and meetups to connect with potential employers and other professionals. Don’t be shy; introduce yourself and share your passion for tech and customer success!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects, especially those involving VMware, Citrix, or PowerShell scripting. This gives you a chance to demonstrate your expertise beyond just a CV.
✨Tip Number 3
Prepare for interviews by practising common questions related to customer success and technical problem-solving. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals who can bring their technical know-how and customer-centric approach to our team. Your next big opportunity could be just a click away!
We think you need these skills to ace Technical Customer Success Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Customer Success Manager role. Highlight your experience with VMware, Citrix, and PowerShell scripting, as well as any customer-facing roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you a perfect fit. Don't forget to mention your problem-solving skills and ability to build relationships with customers.
Showcase Your Communication Skills:As a Technical Customer Success Manager, communication is key. In your application, demonstrate your exceptional interpersonal skills. Whether it's through your writing style or examples of past experiences, let us see how you can influence decision-making at all levels.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Xpandium Coberon Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of VMware, Citrix, and the Microsoft stack. Be ready to discuss your experience with these technologies in detail, as well as any PowerShell scripting you've done. The more specific examples you can provide, the better!
✨Show Off Your Communication Skills
As a Technical Customer Success Manager, you'll need to communicate complex ideas clearly. Practice explaining technical concepts in simple terms, and be prepared to demonstrate your active listening skills. This will show that you can build strong relationships with customers.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific customer situations or challenges. Think about past experiences where you've successfully solved problems or improved customer satisfaction, and be ready to share those stories during the interview.
✨Demonstrate Your Business Acumen
Understand the business side of things! Be prepared to discuss how technology solutions can drive business decisions and efficiencies. Showing that you can think beyond just the tech will set you apart as a candidate who understands the bigger picture.
