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- Tasks: Lead end-to-end testing for CRM platforms and integrations, ensuring quality and readiness.
- Company: Join a dynamic council team focused on improving customer journeys.
- Benefits: Competitive daily rate, hybrid work model, and a chance to make a real impact.
- Why this job: Be at the forefront of testing innovations while supporting essential public services.
- Qualifications: Proven experience in testing management and integration across various systems.
- Other info: 12-month contract with opportunities for professional growth and development.
The predicted salary is between 40000 - 48000 £ per year.
A council is seeking an experienced Testing Manager to lead and assure end-to-end testing across multiple customer journeys. The role will focus heavily on CRM testing and integrations, alongside assurance for core application upgrades, including regression testing, release readiness and business assurance. This is a hands-on leadership role. In addition to managing the test function, you will directly support integration testing activities, particularly across payment journeys, and maintain lightweight automation to support repeatable testing.
Key Responsibilities:
- Lead and manage the overall testing approach across CRM platforms, integrations and core system upgrades.
- Define and maintain the test strategy, including scope, plans, environments, resources and test data management.
- Oversee testing across all phases including system testing, integration testing, end to end testing, regression testing and user acceptance testing.
- Carry out hands-on integration testing where required, particularly across payment journeys including online payments, reconciliation processes, refunds and associated system updates.
- Create and maintain lightweight test automation scripts to support regression testing and reduce manual effort.
- Ensure traceability from requirements through to test scenarios, cases and exit criteria.
- Own defect management processes including triage, prioritisation and resolution tracking with internal delivery teams and external suppliers.
- Provide clear reporting on test progress, quality metrics, risks and release readiness to key stakeholders.
- Support business teams during UAT, including guidance on execution, defect logging and testing standards.
- Ensure consistent testing standards across digital services, contact centre and back office journeys.
Essential Experience:
- Strong hands on experience managing test delivery across system integration testing, user acceptance testing, regression testing and end to end testing.
- Demonstrable experience testing CRM platforms and assuring testing for core system upgrades.
- Experience planning and executing integration testing, particularly across payment journeys such as payment gateways, callbacks, reconciliation and finance interfaces.
- Strong understanding of system integrations including APIs, middleware and data flows.
- Experience managing defects, coordinating resolution with technical teams and providing clear reporting.
- Ability to design and maintain simple test automation scripts using tools such as C# or other lightweight frameworks.
- Experience using test and defect management tools such as ServiceNow or SAP Calm.
- Strong stakeholder management skills and ability to communicate quality and release readiness clearly.
- Ability to work independently, proactively and adapt to changing delivery priorities.
Desirable Experience:
- Experience working within local government or council environments.
- Understanding of customer service platforms and case management systems used across councils.
- Knowledge of Verint CMpro or similar contact centre platforms.
- Exposure to building reusable automated regression test packs.
- Experience using AI or AI assisted testing approaches.
Testing Manager employer: Xpand Group
Contact Detail:
Xpand Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Testing Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who have experience in testing management. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your hands-on testing skills. Be ready to discuss specific examples of how you've led testing across CRM platforms and managed integration testing. We want to see your expertise shine!
✨Tip Number 3
Showcase your leadership style! During interviews, share how you’ve successfully managed teams and ensured consistent testing standards. Highlight your ability to communicate effectively with stakeholders to demonstrate your fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Testing Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Testing Manager role. Highlight your hands-on experience with CRM platforms and system integrations, as well as any relevant testing methodologies you've used. We want to see how your skills match up with what we're looking for!
Showcase Your Leadership Skills: Since this is a hands-on leadership role, don’t forget to showcase your experience in managing test delivery and leading teams. Share specific examples of how you’ve successfully led testing projects and ensured quality across various phases.
Be Clear and Concise: When writing your application, keep it clear and concise. Use bullet points where possible to make it easy for us to read through your experience and achievements. We appreciate straightforward communication!
Apply Through Our Website: Finally, make sure to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Xpand Group
✨Know Your Testing Fundamentals
Make sure you brush up on your testing methodologies, especially around CRM platforms and integration testing. Be ready to discuss your hands-on experience with regression testing and how you've managed test delivery in the past.
✨Showcase Your Leadership Skills
As this is a hands-on leadership role, prepare examples of how you've led testing teams and managed defect processes. Highlight your ability to communicate effectively with stakeholders and how you've ensured quality and release readiness in previous projects.
✨Familiarise Yourself with Tools
Get comfortable with the tools mentioned in the job description, like ServiceNow or SAP Calm. If you have experience with lightweight automation scripts, be ready to share specific examples of how you've implemented them to streamline testing processes.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills in real-world testing situations. Think about challenges you've faced in integration testing, particularly around payment journeys, and how you resolved them.