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For Companies At a Glance
- Tasks: Lead customer research projects and turn data into actionable insights.
- Company: Global enterprise software business with a focus on customer insights.
- Benefits: £200 per day, hybrid working, and a 12-month contract.
- Why this job: Make a real impact by shaping product and marketing strategies through customer insights.
- Qualifications: 3+ years in research, strong project management, and insight synthesis skills.
- Other info: Opportunity to work in a dynamic environment with international exposure.
The predicted salary is between 48000 - 52000 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. SALT is supporting a global enterprise software business in hiring a Customer Insights Specialist for its international product marketing function.
ROLE OVERVIEW
This contract role supports customer-led decision-making across international markets by designing, running, and synthesising customer research. You'll manage end-to-end research projects in partnership with internal marketing stakeholders and external agencies. The position reports into the Marketing Research Manager and plays a key role in converting multi-source data into actionable insights that shape product and marketing strategy.
KEY CONTRACT DETAILS
- 12-month contract, (inside IR35)
- Hybrid working in London
- £200 per day
WHAT YOU'LL DO
- Lead the design and delivery of quantitative and qualitative customer research projects.
- Create research briefs, questionnaires, and discussion guides.
- Analyse primary research alongside secondary, behavioural, and transactional data.
- Distil complex multi-source data into clear insight narratives and recommendations.
- Present insights to senior stakeholders and cross-functional teams across regions.
- Identify relevant data sources and methods to answer key business questions.
ABOUT YOU
- 3+ years' experience in a research or insights agency environment.
- Hands-on experience with both quantitative and qualitative research methods.
- Proven end-to-end research project management capability.
- Strong insight synthesis skills, combining multiple data sources.
- Experience working on multi-country or cross-market research initiatives.
- Comfortable analysing raw datasets.
- Strong written, verbal, and presentation skills.
- Fluency in an additional language is a plus.
Customer Insight Manager - Contract in London employer: Xpand Group
Contact Detail:
Xpand Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Insight Manager - Contract in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Show them you’re not just another candidate; you’re genuinely interested in what they do and how you can contribute.
✨Tip Number 3
Practice your presentation skills. As a Customer Insight Manager, you'll need to present insights clearly. Grab a friend and run through your findings to get comfortable with your delivery.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that dream job, so make sure you take advantage of everything we offer.
We think you need these skills to ace Customer Insight Manager - Contract in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Insight Manager role. Highlight your experience with both quantitative and qualitative research methods, as well as any relevant projects you've managed. We want to see how your skills align with what we're looking for!
Showcase Your Insights Skills: When writing your application, emphasise your ability to distil complex data into clear insights. Share examples of how you've turned multi-source data into actionable recommendations in previous roles. This will help us see your potential impact on our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read through your experiences and achievements. Remember, clarity is key when presenting insights!
Apply Through Our Website: We encourage you to submit your application directly through our website. This ensures that your application gets to the right people quickly and efficiently. Plus, it shows us you're keen to join our team at StudySmarter!
How to prepare for a job interview at Xpand Group
✨Know Your Research Methods
Make sure you brush up on both quantitative and qualitative research methods. Be ready to discuss your hands-on experience with these techniques, as well as how you've applied them in past projects. This will show that you understand the core of what the role entails.
✨Prepare Insight Narratives
Think about how you can distil complex data into clear insights. Prepare examples of how you've turned multi-source data into actionable recommendations in previous roles. This will demonstrate your ability to convert data into strategies that can influence product and marketing decisions.
✨Practice Your Presentation Skills
Since you'll be presenting insights to senior stakeholders, practice articulating your findings clearly and confidently. Use storytelling techniques to make your insights engaging and relatable. This will help you stand out during the interview.
✨Familiarise Yourself with the Company
Research the global enterprise software business and its products. Understand their market position and customer base. This knowledge will allow you to tailor your responses and show how your skills align with their needs, making you a more attractive candidate.