At a Glance
- Tasks: Lead daily broadcast campaigns and manage stakeholder sign-offs in a fast-paced retail environment.
- Company: Major UK retailer known for its dynamic and innovative approach.
- Benefits: Competitive daily rate, flexible working pattern, and opportunity to make an immediate impact.
- Other info: 3-month contract with excellent potential for career growth.
- Why this job: Join a vibrant team and enhance your CRM skills while driving real change.
- Qualifications: Hands-on Ometria experience and strong background in high-volume broadcast CRM delivery.
The predicted salary is between 40000 - 60000 £ per year.
A major UK retailer is looking for an experienced CRM Manager with a strong broadcast and Ometria background to join a fast‑paced team on an initial 3‑month contract.
What you'll be doing:
- Owning the operational delivery of daily broadcast campaigns
- Managing segment selection and stakeholder sign‑off
- Creating a time‑tracking and capacity framework for CRM builds
- Driving efficiency and consistency in Ometria builds
- Supporting and coaching three CRM builders, helping evolve build approaches
- Leading QA tracking, logging errors and producing weekly error‑rate reports
- Producing clear documentation, checklists and repeatable processes for monthly campaigns
What we're looking for:
- Hands‑on Ometria experience (essential)
- Strong broadcast CRM delivery background in a high‑volume environment
- Confident stakeholder management and communication skills
- Proactive, organised, and process‑driven mindset
- Comfortable driving change and improving ways of working
This is a great opportunity to make an immediate impact in a busy retail CRM function.
CRM Manager in London employer: Xpand Group
Join a leading UK retailer in West London as a CRM Manager, where you'll thrive in a dynamic and supportive work culture that values innovation and collaboration. With flexible working arrangements and a focus on employee development, this role offers you the chance to make a significant impact while enjoying a competitive rate and the opportunity to grow your skills in a fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land CRM Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the fashion and retail sector. Let them know you're on the lookout for a CRM Manager role. You never know who might have the inside scoop on opportunities!
✨Tip Number 2
Prepare for interviews by brushing up on your Ometria skills. Be ready to discuss specific campaigns you've managed and how you drove efficiency. Show them you’re not just a fit, but the perfect fit for their team!
✨Tip Number 3
Don’t forget to showcase your stakeholder management skills! Be prepared to share examples of how you've successfully communicated with different teams and driven change in previous roles. This will set you apart from the crowd.
✨Tip Number 4
Apply through our website! We’ve got loads of great opportunities waiting for you. Plus, it’s a straightforward way to get your application noticed by the right people. Let’s get you that CRM Manager role!
We think you need these skills to ace CRM Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your hands-on Ometria experience and strong broadcast CRM delivery background. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the CRM Manager role. Share specific examples of how you've driven efficiency and improved processes in previous roles – we love a good story!
Show Off Your Communication Skills:Since stakeholder management is key for this role, make sure your application reflects your confident communication style. Whether it’s in your CV or cover letter, let us know how you’ve successfully managed relationships in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Xpand Group
✨Know Your Ometria Inside Out
Make sure you brush up on your Ometria knowledge before the interview. Be ready to discuss specific features and how you've used them in past roles. This will show that you're not just familiar with the platform, but that you can leverage it effectively in a high-volume environment.
✨Showcase Your Campaign Successes
Prepare examples of successful broadcast campaigns you've managed. Highlight your role in segment selection and stakeholder sign-off. Use metrics to demonstrate the impact of your work, as this will resonate well with the hiring team looking for someone who can deliver results.
✨Emphasise Your Process-Driven Mindset
Since the role requires a strong focus on processes, be ready to discuss how you've created frameworks or documentation in previous positions. Talk about how these efforts improved efficiency and consistency, which is crucial for the operational delivery of campaigns.
✨Be Ready to Discuss Team Leadership
As you'll be supporting and coaching CRM builders, think about your leadership style and how you've helped others grow in their roles. Share specific examples of how you've driven change and improved ways of working within a team, as this will highlight your proactive approach.
