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For Companies At a Glance
- Tasks: Lead the Dynamics 365 platform, bridging clients and consultancies for impactful change.
- Company: Join a forward-thinking organisation focused on inclusive employment.
- Benefits: Competitive rates based on experience and opportunities for professional growth.
- Why this job: Shape the future of a core enterprise platform with high visibility and strategic influence.
- Qualifications: Experience in Dynamics 365 leadership and strong communication skills required.
- Other info: Not a hands-on developer role; focus on strategy and governance.
The predicted salary is between 36000 - 60000 £ per year.
This role owns the Dynamics 365 platform end to end, acting as the bridge between the client organisation and external consultancies delivering change. Rather than being a pure hands-on developer, this position focuses on platform leadership, strategic planning, governance, and stakeholder management, ensuring Dynamics 365 and the Power Platform evolve in line with long-term business objectives. You will set the technical and delivery direction, manage suppliers, challenge designs where needed, and translate business strategy into a clear, prioritised Dynamics roadmap.
Key Responsibilities
- Own the Dynamics 365 and Power Platform roadmap, aligning future enhancements with business strategy and transformation goals.
- Define and maintain platform standards, patterns, and governance across Dynamics 365 CE and Power Platform.
- Lead forward planning, including platform upgrades, deprecations, scalability, and new Microsoft feature adoption.
- Act as the internal authority on Dynamics 365 capabilities and limitations.
- Serve as the primary technical and delivery interface between the client and external Dynamics consultancies.
- Translate business requirements into clear, outcome-focused briefs for delivery partners.
- Review and challenge proposed designs, estimates, and delivery approaches.
- Ensure suppliers deliver solutions that are fit for purpose, scalable, secure, and aligned to platform strategy.
- Oversee Dynamics 365 delivery across configuration, customisation, integrations, and Power Platform components.
- Ensure quality assurance, documentation, and adherence to agreed standards.
- Support release planning, environment management, and deployment governance.
- Provide escalation support for complex issues and risks.
- Work closely with senior stakeholders to shape demand and manage expectations.
- Support prioritisation of the Dynamics backlog based on value, risk, and strategic alignment.
- Communicate platform direction, constraints, and delivery progress clearly to non-technical audiences.
- Ensure the platform is stable, supported, and continuously improved.
- Oversee 2nd and 3rd line support models delivered by internal teams or partners.
- Ensure change, incident, and release processes are followed.
Skills and Experience Required
Essential
- Strong experience owning or leading a Dynamics 365 CE platform in a complex organisation.
- Proven ability to bridge the gap between business stakeholders and technical delivery teams.
- Experience working with and managing external Dynamics consultancies or system integrators.
- Strong understanding of Dynamics 365 capabilities, Power Platform, and Azure integrations.
- Experience shaping platform strategy, roadmaps, and forward plans.
- Confident reviewing solution designs and challenging suppliers constructively.
- Excellent communication skills with both technical and non-technical stakeholders.
Desirable
- Background as a senior Dynamics developer, technical lead, or solution architect.
- Experience with enterprise governance, release management, and platform standards.
- Exposure to large-scale transformation or multi-year change programmes.
- Understanding of data migration, integration patterns, and DevOps pipelines.
What This Role Is Not
- Not a pure hands-on developer role.
- Not day-to-day ticket-based support.
- Not supplier-led delivery without internal ownership.
Why This Role
- Strategic ownership of a core enterprise platform.
- High visibility with senior stakeholders.
- Opportunity to shape the long-term Dynamics 365 direction rather than just deliver change.
- Clear step into a platform leadership and strategy role.
Dynamics 365 Platform Lead and Client Engagement Manager employer: Xpand Group
Contact Detail:
Xpand Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dynamics 365 Platform Lead and Client Engagement Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the Dynamics 365 community and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by brushing up on your platform knowledge. Be ready to discuss how you've successfully managed Dynamics 365 projects in the past, and don’t forget to highlight your stakeholder management skills!
✨Tip Number 3
Showcase your strategic thinking! When chatting with potential employers, share examples of how you've shaped platform roadmaps or improved governance processes. This will demonstrate your ability to align tech with business goals.
✨Tip Number 4
Don’t just apply anywhere—apply through our website! We’ve got a range of roles that could be a great fit for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Dynamics 365 Platform Lead and Client Engagement Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with Dynamics 365 and how it aligns with the role. We want to see how your skills can bridge the gap between business needs and technical delivery.
Showcase Your Leadership Skills: This role is all about platform leadership, so don’t shy away from sharing examples of how you've led teams or projects in the past. We love seeing candidates who can manage stakeholders and drive strategic direction.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language to explain your experience and how it relates to the responsibilities outlined in the job description. We appreciate clarity over jargon!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Xpand Group
✨Know Your Dynamics 365 Inside Out
Make sure you have a solid understanding of Dynamics 365 capabilities and the Power Platform. Brush up on recent updates and features, as well as how they align with business strategies. This will help you demonstrate your expertise and show that you're ready to take ownership of the platform.
✨Bridge the Gap
Since this role involves acting as a bridge between technical teams and business stakeholders, practice explaining complex concepts in simple terms. Prepare examples of how you've successfully communicated between these groups in the past, highlighting your ability to translate business needs into technical requirements.
✨Challenge Designs Constructively
Be ready to discuss how you approach reviewing and challenging proposed designs. Think of specific instances where you’ve had to push back on suppliers or suggest improvements. This shows that you’re not just a yes-person but someone who ensures quality and alignment with strategic goals.
✨Showcase Your Strategic Thinking
Prepare to talk about your experience in shaping platform strategy and roadmaps. Have a few examples ready that illustrate how you've aligned technology with long-term business objectives. This will demonstrate your capability to lead and plan for the future of the Dynamics 365 platform.
