At a Glance
- Tasks: Lead digital transformation and support service improvements across the organisation.
- Company: London Council focused on innovative digital services.
- Benefits: £450 per day, hybrid working, and potential contract extension.
- Other info: Dynamic role with opportunities for professional growth in a fast-paced environment.
- Why this job: Make a real impact in public sector change management and drive digital innovation.
- Qualifications: Experience in change management and strong stakeholder engagement skills.
A London Council is seeking an experienced Change Manager to support the successful delivery of digital transformation and service improvement initiatives across the organisation. Working within Digital Services, you will play a key role in helping services adopt and embed new systems, processes and ways of working. This position will work closely with Project Managers, Business Analysts, operational teams and senior stakeholders to ensure change is effectively managed and benefits are fully realised. This is an excellent opportunity for a confident and collaborative Change Manager with experience delivering change within complex public sector or large organisational environments.
Key Responsibilities
- Lead change management activity across a portfolio of digital and transformation projects
- Support business readiness and user adoption for new systems and service changes
- Work closely with project delivery teams to ensure successful implementation and transition into BAU operations
- Engage with stakeholders across the organisation, supporting leaders and teams through periods of change
- Design and deliver communications, workshops, training plans and user support materials
- Identify and manage risks, impacts and interdependencies across multiple concurrent projects
- Support benefits realisation activity, measuring operational, customer and service improvements
- Promote continuous improvement and identify opportunities to improve service delivery through digital solutions, automation and AI
- Ensure change activity aligns with project timelines, governance and organisational priorities
Required Experience
- Proven experience delivering change management within digital transformation or service improvement programmes
- Strong stakeholder engagement and communication skills
- Experience supporting organisational change, business readiness and user adoption
- Experience working within project or programme delivery environments
- Understanding of change management principles and benefits realisation
- Ability to manage multiple priorities within fast paced environments
- Strong organisational and problem solving skills
Desirable Experience
- Previous Local Government or Public Sector experience
- Experience working within Digital Services environments
- Exposure to automation, AI or RPA initiatives
- Experience working alongside PMO, Project Managers or Business Analysts
Additional Information
- £450 per day Inside IR35
- Hybrid working with a minimum of 2 days onsite per week
- Initial contract opportunity with potential extension available
- Rates depend on experience and client requirements
Digital Change Manager | Hybrid, Public Sector employer: Xpand Group
As a leading London Council, we pride ourselves on being an excellent employer that champions digital transformation and service improvement within the public sector. Our hybrid working model promotes a healthy work-life balance, while our commitment to employee development ensures that you will have ample opportunities for growth and collaboration with diverse teams. Join us to make a meaningful impact in your community while enjoying a supportive and dynamic work culture.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Change Manager | Hybrid, Public Sector
✨Tip Number 1
Network like a pro! Reach out to your connections in the public sector and digital services. Let them know you're on the lookout for opportunities, and don't hesitate to ask for introductions or referrals. You never know who might have the inside scoop on a great role!
✨Tip Number 2
Prepare for those interviews by researching the council's recent digital transformation projects. Show us that you understand their challenges and how your experience can help them succeed. Tailor your examples to highlight your change management skills and stakeholder engagement.
✨Tip Number 3
Practice your pitch! Be ready to explain how you've led change management activities in the past. Use specific examples that demonstrate your ability to support user adoption and manage risks. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find roles that match your skills. Plus, it shows you're serious about joining our team. Keep an eye on new postings and get your application in early!
We think you need these skills to ace Digital Change Manager | Hybrid, Public Sector
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Change Manager. Highlight your experience in digital transformation and service improvement, and don’t forget to mention any public sector work you've done. We want to see how you can bring your skills to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've successfully managed change in previous roles, especially in complex environments. We love a good story!
Showcase Your Stakeholder Engagement Skills:In your application, make sure to highlight your communication skills and how you've engaged with stakeholders in the past. We’re looking for someone who can collaborate effectively, so give us examples of how you've built relationships and supported teams through change.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Xpand Group
✨Know Your Change Management Principles
Brush up on your change management principles before the interview. Be ready to discuss how you've applied these in past roles, especially in digital transformation projects. This will show that you understand the core concepts and can effectively lead change.
✨Engage with Stakeholders
Prepare examples of how you've successfully engaged with stakeholders in previous roles. Think about specific situations where you facilitated communication or managed expectations during a change process. This will demonstrate your strong stakeholder engagement skills.
✨Showcase Your Problem-Solving Skills
Be ready to discuss challenges you've faced in managing change and how you overcame them. Highlight your organisational skills and ability to manage multiple priorities, as this is crucial in fast-paced environments like the public sector.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your approach to change management. Practice articulating your thought process and strategies for supporting user adoption and business readiness. This will help you convey your experience and confidence in handling real-world situations.
