At a Glance
- Tasks: Lead daily broadcast campaigns and manage CRM operations in a fast-paced retail environment.
- Company: Major UK retailer known for its dynamic and innovative approach.
- Benefits: Competitive daily rate, flexible working, and the chance to make an immediate impact.
- Other info: Opportunity for professional growth in a busy retail CRM function.
- Why this job: Join a vibrant team and enhance your CRM skills while driving real change.
- Qualifications: Hands-on Ometria experience and strong stakeholder management skills required.
The predicted salary is between 40000 - 60000 £ per year.
A major UK retailer is looking for an experienced CRM Manager with a strong broadcast and Ometria background to join a fast‑paced team on an initial 3‑month contract.
What you'll be doing:
- Owning the operational delivery of daily broadcast campaigns
- Managing segment selection and stakeholder sign‑off
- Creating a time‑tracking and capacity framework for CRM builds
- Driving efficiency and consistency in Ometria builds
- Supporting and coaching three CRM builders, helping evolve build approaches
- Leading QA tracking, logging errors and producing weekly error‑rate reports
- Producing clear documentation, checklists and repeatable processes for monthly campaigns
What we're looking for:
- Hands‑on Ometria experience (essential)
- Strong broadcast CRM delivery background in a high‑volume environment
- Confident stakeholder management and communication skills
- Proactive, organised, and process‑driven mindset
- Comfortable driving change and improving ways of working
This is a great opportunity to make an immediate impact in a busy retail CRM function.
CRM Manager employer: Xpand Group
Join a leading UK retailer in West London as a CRM Manager, where you'll thrive in a dynamic and supportive work culture that values innovation and collaboration. With opportunities for professional growth and a flexible working pattern of three days in the office and two from home, this role offers a chance to make a significant impact while enjoying a competitive daily rate. Embrace the unique advantage of working in a fast-paced environment that encourages creativity and efficiency in the fashion and retail sector.
StudySmarter Expert Advice🤫
We think this is how you could land CRM Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the fashion and retail sector. Let them know you're on the lookout for a CRM Manager role. You never know who might have the inside scoop on opportunities!
✨Tip Number 2
Prepare for interviews by brushing up on your Ometria skills. Be ready to discuss how you've driven efficiency in past roles. Show them you can hit the ground running and make an impact from day one!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Use our website to find roles that excite you, and tailor your approach to each one. Quality over quantity, folks!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace CRM Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the CRM Manager role. Highlight your hands-on Ometria experience and any relevant broadcast CRM delivery background. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role in the fashion/retail sector. Share specific examples of your past successes and how they relate to the job description.
Showcase Your Communication Skills:Since stakeholder management is key, make sure to demonstrate your communication skills in your application. We love seeing clear, concise writing that reflects your proactive and organised mindset.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing candidates who follow instructions!
How to prepare for a job interview at Xpand Group
✨Know Your Ometria Inside Out
Make sure you brush up on your Ometria knowledge before the interview. Be ready to discuss specific features and how you've used them in past roles. This will show that you're not just familiar with the platform, but that you can leverage it effectively in a high-volume environment.
✨Showcase Your Campaign Successes
Prepare examples of successful broadcast campaigns you've managed. Highlight your role in segment selection and stakeholder sign-off. Use metrics to demonstrate the impact of your work, as this will resonate well with the hiring team looking for someone who can deliver results.
✨Emphasise Your Process-Driven Mindset
Since the role requires a strong focus on processes, be ready to discuss how you've created frameworks or documentation in previous positions. Talk about how these efforts improved efficiency and consistency, which is crucial for managing CRM builds.
✨Be Ready to Discuss Change Management
The company is looking for someone comfortable driving change. Prepare to share examples of how you've successfully implemented new strategies or improved existing processes. This will demonstrate your proactive approach and ability to adapt in a fast-paced retail environment.
