At a Glance
- Tasks: Lead change management for digital transformation projects and support user adoption.
- Company: London Council focused on innovative digital services.
- Benefits: £450 per day, hybrid working, and potential contract extension.
- Other info: Dynamic role with opportunities to work on cutting-edge digital solutions.
- Why this job: Make a real impact in public sector digital transformation and improve service delivery.
- Qualifications: Experience in change management and strong stakeholder engagement skills.
A London Council is seeking an experienced Change Manager to support the successful delivery of digital transformation and service improvement initiatives across the organisation. Working within Digital Services, you will play a key role in helping services adopt and embed new systems, processes and ways of working. This position will work closely with Project Managers, Business Analysts, operational teams and senior stakeholders to ensure change is effectively managed and benefits are fully realised. This is an excellent opportunity for a confident and collaborative Change Manager with experience delivering change within complex public sector or large organisational environments.
Key Responsibilities
- Lead change management activity across a portfolio of digital and transformation projects
- Support business readiness and user adoption for new systems and service changes
- Work closely with project delivery teams to ensure successful implementation and transition into BAU operations
- Engage with stakeholders across the organisation, supporting leaders and teams through periods of change
- Design and deliver communications, workshops, training plans and user support materials
- Identify and manage risks, impacts and interdependencies across multiple concurrent projects
- Support benefits realisation activity, measuring operational, customer and service improvements
- Promote continuous improvement and identify opportunities to improve service delivery through digital solutions, automation and AI
- Ensure change activity aligns with project timelines, governance and organisational priorities
Required Experience
- Proven experience delivering change management within digital transformation or service improvement programmes
- Strong stakeholder engagement and communication skills
- Experience supporting organisational change, business readiness and user adoption
- Experience working within project or programme delivery environments
- Understanding of change management principles and benefits realisation
- Ability to manage multiple priorities within fast paced environments
- Strong organisational and problem solving skills
Desirable Experience
- Previous Local Government or Public Sector experience
- Experience working within Digital Services environments
- Exposure to automation, AI or RPA initiatives
- Experience working alongside PMO, Project Managers or Business Analysts
£450 per day Inside IR35 Hybrid working with a minimum of 2 days onsite per week Initial contract opportunity with potential extension available Rates depend on experience and client requirements
Change Manager - Digital - London Council employer: Xpand Group
As a Change Manager within the Digital Services team at a London Council, you will be part of a dynamic and collaborative work culture that prioritises innovation and service improvement. The council offers competitive daily rates, hybrid working arrangements, and a commitment to employee development, ensuring you have the resources and support needed to thrive in your role. This position not only allows you to make a meaningful impact on public services but also provides opportunities for professional growth within a complex and rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Change Manager - Digital - London Council
✨Tip Number 1
Network like a pro! Reach out to your connections in the public sector or digital services. Attend industry events or webinars where you can meet potential employers and showcase your change management skills.
✨Tip Number 2
Prepare for interviews by brushing up on your stakeholder engagement techniques. Be ready to share specific examples of how you've successfully led change initiatives in complex environments. We want to hear your stories!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation and reiterate your enthusiasm for the role. It keeps you fresh in their minds.
✨Tip Number 4
Apply through our website for the best chance at landing that Change Manager role! We’re always looking for talented individuals who can drive digital transformation and service improvement.
We think you need these skills to ace Change Manager - Digital - London Council
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Change Manager role. Highlight your experience in digital transformation and service improvement, and don’t forget to mention any public sector work you've done. We want to see how you can bring your skills to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've successfully managed change in previous roles, especially in complex environments. We love a good story!
Showcase Your Stakeholder Engagement Skills:In your application, make sure to highlight your communication skills and experience working with stakeholders. We’re looking for someone who can engage effectively across all levels, so give us examples of how you've done this in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates about your application status. Plus, it’s super easy!
How to prepare for a job interview at Xpand Group
✨Know Your Change Management Principles
Brush up on your change management principles before the interview. Be ready to discuss how you've applied these in past roles, especially in digital transformation projects. This will show that you understand the core concepts and can effectively lead change.
✨Engage with Stakeholders
Prepare examples of how you've successfully engaged with stakeholders in previous roles. Think about specific situations where you facilitated communication or managed expectations during a change process. This will demonstrate your strong stakeholder engagement skills.
✨Showcase Your Problem-Solving Skills
Be ready to discuss challenges you've faced in managing change and how you overcame them. Highlight your organisational skills and ability to manage multiple priorities, as this is crucial in fast-paced environments like the one you'll be working in.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your approach to change management. Practice articulating your thought process and decision-making strategies in hypothetical situations, particularly those related to digital services and user adoption.
