At a Glance
- Tasks: Lead IT operations and ensure smooth onboarding for over 150 staff across the UK.
- Company: Join the British Council, a key player in national programmes like Erasmus+.
- Benefits: Competitive daily rate, potential for contract extension, and hands-on experience.
- Other info: Fast-paced environment with opportunities for professional growth and development.
- Why this job: Make a real impact by enhancing IT service delivery and user support.
- Qualifications: Experience in IT operations and managing onboarding processes at scale.
The predicted salary is between 38250 - 46750 £ per year.
Rate £500 to £600 per day Inside IR35 Contract Initial 9 months with strong likelihood of extension or transition into IT Manager.
Location: Stratford, London. Predominantly office based, initially 5 days per week.
Overview: The British Council is delivering a major national programme as part of Erasmus+ and requires an experienced IT Operations and Onboarding specialist to support the mobilisation of over 150 staff across the UK. This is a hands-on role focused on ensuring a smooth onboarding experience, strong IT service delivery, and effective coordination across Digital and Technology teams, suppliers, and business stakeholders. You will act as the key point of contact for onboarding and operational IT support within the programme, ensuring users are fully set up, supported, and productive from day one.
Key Responsibilities:
- Own and coordinate end to end onboarding across large scale hiring waves.
- Manage Joiners Movers Leavers processes, including bulk onboarding activity.
- Ensure all users have appropriate system access, devices, and support.
- Act as the on-site IT point of contact for troubleshooting and user support.
- Liaise with service desk and wider D&T teams to resolve issues quickly.
- Track and manage tickets, service requests, and operational performance.
- Work closely with HR, suppliers, and internal teams to remove onboarding blockers.
- Maintain onboarding documentation, processes, and governance.
- Support service delivery improvements and operational efficiency.
- Act as a bridge between programme teams and IT functions.
Key Requirements:
- Strong experience in IT operations, service delivery, or IT support environments.
- Proven experience managing onboarding or JML processes at scale.
- Background working in large or complex organisations.
- Hands-on approach with ability to troubleshoot and support users directly.
- Strong stakeholder engagement and communication skills.
- Experience working with service desk environments and ITSM processes.
- Ability to coordinate across multiple teams and suppliers.
- Comfortable working in a fast-paced, high-volume environment.
Desirable:
- ITIL certification or strong ITIL knowledge.
- Experience in large scale onboarding, migrations, or transformation programmes.
- Exposure to Microsoft environments including Windows, M365, Intune.
- Experience working with outsourced IT or third party suppliers.
What they are really looking for:
- Someone visible, proactive, and hands-on.
- Someone who fixes problems, not just escalates them.
- Someone who can handle volume and pressure.
- Someone who improves processes while delivering day to day support.
IT Operations Manager employer: Xpand Group
Joining the NHS as an Information Governance Manager in Croydon offers a unique opportunity to contribute to a vital public service while enjoying a supportive and collaborative work culture. The NHS is committed to employee development, providing extensive training and growth opportunities, alongside a competitive hourly rate and a hybrid working arrangement that promotes work-life balance. With a focus on compliance and data protection, you will play a crucial role in enhancing the Trust's governance framework, making a meaningful impact on healthcare delivery in the community.
StudySmarter Expert Advice🤫
We think this is how you could land IT Operations Manager
✨Get Involved in Tech Meetups
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We think you need these skills to ace IT Operations Manager
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Xpand Group, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Xpand Group can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Xpand Group will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Xpand Group
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Xpand Group. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Xpand Group.
