Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support Sales Managers and enhance customer experience through effective communication.
- Company: Join a global company that values collaboration and excellence.
- Benefits: Enjoy 25 days annual leave, pension contributions, and a supportive work environment.
- Other info: Empowering workplace with opportunities for personal and professional growth.
- Why this job: Make a real impact while developing your skills in a dynamic sales support role.
- Qualifications: Exceptional customer service and communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
We are committed to our culture that values Customer Focus, Flexibility, Knowledge, Speed and Integrity. Joining our team means you will work in a high performing global company where employees collaborate and strive for excellence.
The function of Sales Support is to provide direct support to the Sales Managers in the ongoing development of existing and prospective XP customers to ensure that the department is able to meet its growth targets.
Key Responsibilities- Handling incoming calls and other communications
- Answering customer inquiries and following up with customers about their order status
- Dealing with incoming sales enquiries positively and speedily and ensure they are taken as far as possible, maximizing the proportion of order received
- Creating and processing orders in a timely manner and reviewing pending orders and customer requests to ensure customer satisfaction
- Managing customer accounts, following up with customers for administrative purposes, and providing troubleshooting assistance for orders, account statuses and other problems
- Be the point of contact and assist Key account managers/ Area Sales Managers within the division
- Become competent in all working practices of the company and assist in the smooth running of customer support
- Maintain projects in line with company rules and provide accurate forecasts with the information available
- Proactively follow-up and close repeat orders for production projects and for other projects as directed
- General administration support for the sales area
- Undertake general office duties as required/dictated
- Exceptional customer service skills
- Excellent communication skills, both verbal and written
- Great organisational skills with the ability to multitask
- Have a high level of attention to detail
- Must be adaptable, professional, courteous and must work well as a member of a team
- Knowledge of SalesForce and CRM would be advantageous but not essential
XP Power provides a safe and healthy working environment that is stimulating and collaborative, where employees are empowered to make a real difference. We place our people at the heart of everything we do. We understand that if we provide our people with the ultimate experience, they will provide the ultimate experience to our customers.
We also offer a comprehensive benefits package including:
- Pension contributions up to 8%
- 25 days annual leave (increasing by 1 day for every 5 years’ service to a maximum of 30 days)
- Cycle to work scheme
- Employee Assistance Programme
- Life Assurance of 4 x annual salary
- Volunteering day allowance of one day per year to participate in an environmental or community relations project
Sales Support - FTC 1 year employer: XP Power
Contact Detail:
XP Power Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support - FTC 1 year
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on their values like Customer Focus and Integrity. This way, you can show them that you're not just a fit for the role, but also for their team.
✨Tip Number 2
Practice your communication skills! Since this role involves handling customer inquiries and supporting Sales Managers, being able to articulate your thoughts clearly will set you apart. Try role-playing common scenarios with a friend.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed multiple tasks or projects. This will demonstrate your ability to multitask effectively, which is key for the Sales Support role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining our team at StudySmarter. Don’t miss out on the chance to be part of something great!
We think you need these skills to ace Sales Support - FTC 1 year
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your exceptional customer service skills in your application. We want to see how you’ve gone above and beyond for customers in the past, so share specific examples that demonstrate your commitment to customer satisfaction.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid fluff and focus on your relevant experience and skills.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We’re looking for candidates who understand our values and can show how they align with our culture of flexibility, knowledge, and integrity.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the hiring process.
How to prepare for a job interview at XP Power
✨Know the Company Culture
Before your interview, take some time to understand the company's culture and values. XP Power values customer focus, flexibility, knowledge, speed, and integrity. Show how your personal values align with theirs during the interview.
✨Demonstrate Customer Service Skills
Since the role is all about supporting sales and ensuring customer satisfaction, prepare examples of how you've provided exceptional customer service in the past. Be ready to discuss specific situations where you turned a negative experience into a positive one.
✨Showcase Your Organisational Skills
The ability to multitask and stay organised is crucial for this position. Bring up instances where you successfully managed multiple tasks or projects simultaneously. Consider using the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Familiarise Yourself with Sales Tools
While knowledge of SalesForce and CRM systems is advantageous but not essential, it’s a good idea to familiarise yourself with these tools. If you have experience with similar software, mention it. If not, express your willingness to learn quickly.