Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support Sales Managers by handling customer inquiries and processing orders efficiently.
- Company: Join a global company that values collaboration and excellence.
- Benefits: Enjoy 25 days annual leave, pension contributions, and a supportive work environment.
- Other info: Opportunity for career growth and involvement in community projects.
- Why this job: Make a real impact while developing your skills in a dynamic sales support role.
- Qualifications: Exceptional customer service and communication skills are essential.
The predicted salary is between 30000 - 42000 £ per year.
We are committed to our culture that values Customer Focus, Flexibility, Knowledge, Speed and Integrity. Joining our team means you will work in a high performing global company where employees collaborate and strive for excellence.
The function of Sales Support is to provide direct support to the Sales Managers in the ongoing development of existing and prospective XP customers to ensure that the department is able to meet its growth targets.
Key Responsibilities- Handling incoming calls and other communications
- Answering customer inquiries and following up with customers about their order status
- Dealing with incoming sales enquiries positively and speedily and ensure they are taken as far as possible, maximizing the proportion of order received
- Creating and processing orders in a timely manner and reviewing pending orders and customer requests to ensure customer satisfaction
- Managing customer accounts, following up with customers for administrative purposes, and providing troubleshooting assistance for orders, account statuses and other problems
- Be the point of contact and assist Key account managers/ Area Sales Managers within the division
- Become competent in all working practices of the company and assist in the smooth running of customer support
- Maintain projects in line with company rules and provide accurate forecasts with the information available
- Proactively follow-up and close repeat orders for production projects and for other projects as directed
- General administration support for the sales area
- Undertake general office duties as required/dictated
- Exceptional customer service skills
- Excellent communication skills, both verbal and written
- Great organisational skills with the ability to multitask
- Have a high level of attention to detail
- Must be adaptable, professional, courteous and must work well as a member of a team
- Knowledge of SalesForce and CRM would be advantageous but not essential
XP Power provides a safe and healthy working environment that is stimulating and collaborative, where employees are empowered to make a real difference. We place our people at the heart of everything we do. We understand that if we provide our people with the ultimate experience, they will provide the ultimate experience to our customers.
We also offer a comprehensive benefits package including:
- Pension contributions up to 8%
- 25 days annual leave (increasing by 1 day for every 5 years' service to a maximum of 30 days)
- Cycle to work scheme
- Employee Assistance Programme
- Life Assurance of 4 x annual salary
- Volunteering day allowance of one day per year to participate in an environmental or community relations project
Sales Support - FTC 1 year in Reading employer: XP Power
Contact Detail:
XP Power Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support - FTC 1 year in Reading
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on their values like Customer Focus and Integrity. This way, you can show them you're not just a fit for the role, but for the team too.
✨Tip Number 2
Practice your communication skills! Since this role is all about handling customer inquiries and supporting sales managers, being able to articulate your thoughts clearly will set you apart. Try role-playing common scenarios with a friend.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've managed multiple tasks or projects in the past. This will demonstrate that you can handle the fast-paced environment they’re looking for.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a great way to reiterate your interest in the position and keep you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Sales Support - FTC 1 year in Reading
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your exceptional customer service skills in your application. We want to see how you can handle inquiries and support customers effectively, so share any relevant experiences that demonstrate your ability to provide top-notch service.
Be Clear and Concise: When writing your application, keep it clear and concise. We appreciate straightforward communication, so avoid fluff and get straight to the point. This will show us that you can communicate effectively, which is key for the Sales Support role.
Tailor Your Application: Take the time to tailor your application to the job description. Mention specific responsibilities from the listing that you’re excited about and explain how your skills align with them. This shows us that you’ve done your homework and are genuinely interested in the position.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values while you’re at it.
How to prepare for a job interview at XP Power
✨Know Your Customer Service Skills
Make sure you can highlight your exceptional customer service skills during the interview. Think of specific examples where you've gone above and beyond to help a customer, as this will show that you understand the importance of customer focus in the role.
✨Familiarise Yourself with Sales Processes
Brush up on your knowledge of sales processes and how they relate to support roles. Be ready to discuss how you would handle incoming sales enquiries and manage customer accounts effectively, as this will demonstrate your understanding of the key responsibilities outlined in the job description.
✨Show Off Your Organisational Skills
Prepare to talk about your organisational skills and how you manage multiple tasks. You might want to share a time when you successfully juggled various responsibilities, as this will illustrate your ability to multitask and maintain attention to detail.
✨Be Ready to Discuss Teamwork
Since the role requires working closely with Sales Managers and other team members, be prepared to discuss your experience working in a team environment. Share examples of how you've collaborated with others to achieve common goals, which aligns with the company's culture of collaboration and excellence.