At a Glance
- Tasks: Support Sales Managers by handling customer inquiries and processing orders efficiently.
- Company: Join a global company that values collaboration and excellence.
- Benefits: Enjoy private healthcare, generous leave, and a pension scheme.
- Other info: Dynamic workplace with opportunities for personal and professional growth.
- Why this job: Make a real impact in a supportive environment while developing your skills.
- Qualifications: GCSE level education with strong customer service and communication skills.
The predicted salary is between 20790 - 25410 £ per year.
We are committed to our culture that values Customer Focus, Flexibility, Knowledge, Speed and Integrity. Joining our team means you will work in a high performing global company where employees collaborate and strive for excellence.
The function of Sales Support is to provide direct support to the Sales Managers in the ongoing development of existing and prospective XP customers to ensure that the department is able to meet its growth targets.
Key Responsibilities
- Handling incoming calls and other communications
- Answering customer inquiries and following up with customers about their order status
- Dealing with incoming sales enquiries positively and speedily and ensure they are taken as far as possible, maximizing the proportion of order received
- Creating and processing orders in a timely manner and reviewing pending orders and customer requests to ensure customer satisfaction
- Managing customer accounts, following up with customers for administrative purposes, and providing troubleshooting assistance for orders, account statuses and other problems
- Be the point of contact and assist Key account managers/ Area Sales Managers within the division
- Become competent in all working practices of the company and assist in the smooth running of customer support
- Maintain projects in line with company rules and provide accurate forecasts with the information available
- Proactively follow-up and close repeat orders for production projects and for other projects as directed
- General administration support for the sales area
- Undertake general office duties as required/dictated
Qualifications
- Educated to GCSE level or above
- Exceptional customer service skills
- Excellent communication skills, both verbal and written
- Great organisational skills with the ability to multitask
- Have a high level of attention to detail
- Must be adaptable, professional, courteous and must work well as a member of a team
- Knowledge of salesforce.com and SAP would be an advantage but is not essential
- Additional European language skills in French, Italian or German are desired
XP Power provides a safe and healthy working environment that is stimulating and collaborative, where employees are empowered to make a real difference. We place our people at the heart of everything we do. We understand that if we provide our people with the ultimate experience, they will provide the ultimate experience to our customers.
We also offer a comprehensive benefits package including:
- Private Healthcare
- Pension contributions up to 8%
- 25 days annual leave (increasing by 1 day for every 5 years’ service to a maximum of 30 days)
- Cycle to work scheme
- Employee Assistance Programme
- Life Assurance of 4 x annual salary
- Volunteering day allowance of one day per year to participate in an environmental or community relations project
Sales Support in Pangbourne employer: XP Power
XP Power LLC is an exceptional employer located in Reading, offering a dynamic work environment where innovation thrives. With a strong focus on employee development, you will have access to continuous learning opportunities and the chance to work alongside talented professionals in a collaborative culture. The company values work-life balance and provides competitive benefits, making it an ideal place for those seeking meaningful and rewarding careers in electronics engineering.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support in Pangbourne
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Sales Support at XP Power, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including XP Power. Tailor your message to explain why you’re drawn to them and how you can contribute as a Sales Support. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Sales Support in Pangbourne
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for XP Power:When writing your cover letter, make sure to tailor your message specifically for XP Power. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at XP Power
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show XP Power that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show XP Power that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with XP Power’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
