Quality and Compliance Manager

About Us

We’re a fast-growing FMCG drinks brand on a mission to redefine functional beverages. As a scale-up, we operate in a dynamic, high-growth environment where adaptability, ownership, and speed matter.

The Role

XOXO is seeking an experienced Quality & Compliance Manager to oversee product quality, food safety, and regulatory compliance across the UK and EU markets. This role is critical in ensuring that all products manufactured through our co-manufacturing partners meet required standards from production through to market release. You will act as the key point of contact for quality assurance across our external manufacturing network, ensuring consistency, compliance, and continuous improvement.

What you'll be doing

• Quality and Production Oversight - Manage quality assurance across all co-manufacturing partners (co-packers), review and approve batch production records and filling reports, analyse production data including fill level variances, batch consistency, deviations and non-conformances, investigate and resolve quality issues with manufacturers, implement and maintain quality standards and KPIs across production sites, define and manage testing requirements for beverages and implement with our co-manufacturers.
• Regulatory Compliance (UK & EU) - Ensure all products comply with UK and EU food and beverage regulations, ensure documentation required for audits, certifications and market entry, oversee and work with the marketing/design team on product labelling including ingredients and allergens, nutritional information, claims and declarations, market-specific labelling and recycling requirements, manage Sedex account and new customer onboarding from a quality and regulatory perspective, stay up to date with regulatory changes and implement necessary updates.
• Supply Chain Collaboration - Work closely with co-packers (contract manufacturers) and 3PL providers (logistics and warehousing partners), ensure proper quality handling, storage, and traceability audit throughout the supply chain, conduct supplier audits and performance reviews, manage onboarding of new suppliers, support the supply chain team by managing ad-hoc kitting reworks requiring new SOPs or packaging methods, work with procurement to review sourcing materials, formats and suppliers.
• Systems & Continuous Improvement - Develop and maintain QA systems and documentation, manage internal product training and sensory checks, run annual internal traceability audits to review our supply chain and customer service processes, lead root cause analysis and corrective/preventative actions (CAPA), improve processes for efficiency, compliance and product consistency, manage review of all Operations and Supply Chain SOPs.
• Project Management - Use tools like Asana and Gantt charts to manage project timelines and priorities, support the New Product Development team with new flavour launches, new packaging formats development.

Who you are

• Ability to manage multiple priorities in a fast-paced environment.
• Organised, solution-oriented and proactive.
• Strong analytical and problem-solving ability, high attention to details.
• Experienced in logistics, procurement, and/or supply chain management.
• Proficient in Excel, confident in analysing and managing data.
• Confident communicator with both technical and non-technical stakeholders.

Essential Experience

• Proven experience in quality assurance within soft drinks or beverages.
• Experience working with co-manufacturers (co-packers) and 3PL partners.
• Strong knowledge of UK and/or EU food regulations and labelling laws.
• Experience reviewing lab reports and basic understanding of microbiology checks for food safety.

Preferred Experience

• Understanding of beverage production processes.
• Familiarity with food safety standards (e.g. HACCP, BRCGS, ISO standards).
• Background in scaling beverage brands with outsourced production.
• Experience preparing for or managing audits.

Why join us

• Be part of a fast-moving, culture-led brand that’s changing the drinks game.
• Competitive salary.
• Hybrid working with 2 remote days per week.
• 25 days holiday + UK bank holidays.
• Work across multiple European markets and suppliers.
• Make a real impact in a high-growth environment.
• Free XOXO sodas in the office!

If you're excited about joining a culture-led brand with real momentum and ready to take ownership of critical supply chain functions, we’d love to hear from you.

Location: London, UK

Reporting to: Head of Operations