At a Glance
- Tasks: Lead change management and engage with customers to enhance the gas industry's data services.
- Company: Join Xoserve, the UK's central data services provider for the gas industry.
- Benefits: Enjoy a competitive salary, generous leave, and health benefits including a cashback plan.
- Other info: Hybrid working model with opportunities for professional development and community support.
- Why this job: Be part of a transformative energy sector and make a real impact on sustainability.
- Qualifications: Experience in customer engagement and change management is essential.
Xoserve is the UK gas industry’s Central Data Services Provider, playing a critical role in supporting the safe, efficient and reliable operation of Britain’s gas market. It provides a single, trusted source of industry data and services for gas suppliers, shippers and transporters, ensuring information is accurate, secure, and consistently shared across the sector.
Managing the central gas register and providing insight on gas flows across the network, Xoserve helps the industry balance supply and demand and supports effective market processes that benefit consumers. As the energy system transitions, Xoserve is committed to enabling affordable, accessible decarbonisation by supporting the integration of green gas and biomethane into the UK’s energy mix. Xoserve is an equal employment opportunity employer, and we are building a diverse, inclusive, and authentic workplace for everyone.
Role Summary
Reporting to the DSC Portfolio Release Manager, the DSC Change Lead supports proactive management of industry changes and associated change communications to impacted stakeholders.
Leading engagement with customers regarding the change lifecycle, which may include internal initiatives, continuous improvement projects, strategic programme deliverables and legislative change that fall within the scope of our Data Service Contract Change Portfolio.
The DSC Change Lead works with our customers to develop change from concept through to design. From build to implementation, assures the work undertaken by our provider ensuring the contractual obligations have been met.
Throughout the change life cycle, considers the customer perspective and works closely with Programmes & Service Delivery (P&SD) as well as other departments, to develop options and solutions by contributing to the collaborative development of the change and solution. Keeping customers updated and informed through varying communication methods.
Responsibilities
- Understand the customer’s needs throughout the end-to-end Change Lifecycle, including but not limited to testing strategies, training and change communication documentation. Communicate these customer needs internally and present the Xoserve position externally.
- Partner with and influence key stakeholders to secure buy in to changes, manage expectations and resolve conflicts, liaising with internal teams as necessary, particularly P&SD, in line with the agreed change process.
- In line with the Customer Engagement Strategy, lead and support stakeholders in establishing appropriate success factors, to demonstrate how change initiatives link to business plans in collaboration with the P&SD team.
- Work with supplier and service managers to develop change and support on assessing impacts to services, benefit realisation and contractual changes required.
- Obtain and provide insight to customers to help them understand the potential impact of changes on their business.
- Attend industry forums, as required to lead and support customers through change. Act as liaison, facilitator and customer interface with change project teams, as required.
- Develop and implement robust engagement strategies for each project and programme through its lifecycle, with the customer experience and end result in mind.
- Provide input and advice to support the creation of quality training material that can be used to support customer readiness and project delivery activities.
- Coordinate required reporting by pulling together content. Use the insight to drive deliverables that enable effective decision making at industry forums.
- Responsible for presenting and engaging with customers at Data Service Contract (DSC) Change Management Committee (ChMC), overseeing each step of the Change Process.
- Build and maintain excellent working relationships with our internal teams and service providers to ensure the successful delivery of change to create maximum value for customers.
- Ensure and promote engagement across the P&SD team to work efficiently as one team and effectively as part of Xoserve in the industry.
Specialist/Technical Expertise
- Experience of frameworks and methodologies relating to customer engagement.
- Proven track record to effectively manage change.
- Knowledge of the industry commercial and contractual regime in which Xoserve operates.
- Approach every situation with the concerns of the customer at the forefront.
- Able to interpret complex scenarios and explain them in a clear and accessible way.
- Innovative thinker.
What we offer
- A competitive annual salary up to £55,000 per annum, reflective of your skills and experience
- Generous pension scheme to support your long-term financial wellbeing – up to 12% employer contribution
- Life insurance providing peace of mind for you and your family
- 36 days annual leave (including Bank Holidays) to rest and recharge
- Enhanced annual leave options, including the ability to purchase additional holiday each year
- Enhanced family friendly policies
- Health cashback plan for you and up to four dependent children (Medicash) – 24/7 virtual GP, plus remote Physiotherapy, Mental Health Support, and Medical Second Opinion (Help@Hand)
- Electric Vehicle Salary Sacrifice Scheme (Octopus EV)
- Free, confidential Employee Assistance Programme (LifeWorks)
- Commitment to ongoing learning and development opportunities
- Financial support for one annual professional membership subscription
- A wide range of wellbeing initiatives
- Discounts on high street retailers, supermarkets, cinema tickets, holidays, and more
- Paid volunteering hours to support our local communities
- Opportunity to take part in our twice yearly employee events, social activities, and ongoing engagement initiatives
This is a hybrid working role from our Solihull office with frequent days in the office expected.
The closing date for applications is 24th July 2026. We encourage candidates to submit their applications as early as possible and not to wait until the published closing date. Xoserve’s recruitment periods can and may vary. We reserve the right to remove this advert or close it to further applications at any point during the recruitment process.
The Energy Industry is about to reform and change at pace, and it needs people like you to come and be part of its new design. If you are interested and consider you have the right skills and experience, we are looking for, please apply through our Job Board
DSC Change Lead (Fixed term contract until 31.03.2027) employer: Xoserve
Xoserve is an exceptional employer that prioritises quality and governance in its work culture, fostering a collaborative environment where Test Assurance Analysts can thrive. With a competitive salary and comprehensive benefits including a pension scheme and health support, employees are encouraged to grow professionally while contributing to impactful projects. Located in a dynamic sector, Xoserve offers unique opportunities for career advancement and the chance to work with diverse teams dedicated to delivering excellence.
StudySmarter Expert Advice🤫
We think this is how you could land DSC Change Lead (Fixed term contract until 31.03.2027)
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Show Your Energy Sector Know-How:When you're applying for a temporary role in the energy and utilities sector, it’s crucial to showcase any relevant experience or knowledge you have. Highlight specific projects or coursework that demonstrate your understanding of energy systems, sustainability, or utilities management. This way, we can see you’re not just a candidate – you’re someone who knows the territory!
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How to prepare for a job interview at Xoserve
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