Strategic Stakeholder Engagement Lead (Project Trident) in Solihull

Company Overview

Xoserve is the UK gas industry’s Central Data Services Provider, playing a critical role in supporting the safe, efficient and reliable operation of Britain’s gas market. It provides a single, trusted source of industry data and services for gas suppliers, shippers and transporters, ensuring information is accurate, secure, and consistently shared across the sector. By managing the central gas register and providing insight on gas flows across the network, Xoserve helps the industry balance supply and demand and supports effective market processes that benefit consumers. As the energy system transitions, Xoserve is committed to enabling affordable, accessible decarbonisation by supporting the integration of green gas and biomethane into the UK’s energy mix. Xoserve is an equal employment opportunity employer, and we are building a diverse, inclusive, and authentic workplace for everyone.

Role Summary

We’re seeking an experienced and highly influential Strategic Stakeholder Engagement Lead to play a pivotal role in one of Xoserve’s major transformation programmes. Reporting to the Head of Customer Engagement, this role will lead the end-to-end stakeholder engagement approach, shaping how we communicate, listen, and build trusted relationships across a diverse internal and external audience. You’ll be at the forefront of driving meaningful engagement, ensuring stakeholders are informed, heard, and represented in key decision-making. Acting as a visible ambassador for our programmes, you’ll translate complex delivery into clear, impactful communication—while championing stakeholder insight at Executive level. This is a unique opportunity to influence high-profile programmes, strengthen customer relationships, and help shape how we deliver change across the organisation.

Responsibilities

• Design and shape major programme engagement strategy: Lead the design and shape Stakeholder Engagement Strategies to respond to programme plans and stakeholder needs.
• Execution against communication plans: Using the Stakeholder Engagement Strategy, lead the development and execution of the communications plan. Work collaboratively with other relevant Xoserve teams and external organisations, e.g. Joint Office, to avoid clashes and optimise stakeholder engagement. Proactively manage and improve externally facing content on the website, newsletters, customer and programme briefings. Responsible for briefing and working with senior & executive leadership in advance of stakeholder meetings.
• Build Stakeholder Trust: Lead the development of stakeholder trust and reputation management. Create strong feedback loops, including responses to formal stakeholder letters when appropriate. Advocate for Programme and stakeholder interests whilst they are not in the room.
• Customer Insight: Accountable for ensuring that the meaningful insight is gained from stakeholder engagement and listened to. Responsible for sharing insight with relevant internal parties. Monitor the changing stakeholder needs and sentiment and outline appropriate solutions to manage expectations.
• Stakeholder Management: Act as a bridge between major programmes and external stakeholder organisations, building and maintaining proactive working relationships. Work across Xoserve to leverage other points of view as appropriate. Work closely with and develop relationships with 3rd party organisations delivering for major programmes.
• Major programme Steering Committee Customer Advisor Management: Support major programme Customer Advisors in their roles and customer communications. Accountable for the regular planning, preparation and attendance for the customer-facing forums and drop-in sessions.
• Input into strategic workstreams: Support Project Directors and other workstream leads with input into and reviews of other workstream content.
• Programme Governance: Lead the Stakeholder Engagement workstream for major programmes, with ownership of RAID updates, identification and escalation of risks and issues. Responsible for reporting into project governance, reporting, RAID & decision-making.
• Input into Xoserve & Industry governance: Input into Data Service Contract governance forums and Xoserve Board meetings as appropriate.
• Input into Corporate & Internal Communications: Interface with internal teams, feeding into the Business Planning and Annual Reports. Produce major programme updates for internal communications and wider Xoserve Stakeholder Engagement events to ensure consistency of message.

Specialist / Technical Expertise

• To have previous experience in a stakeholder engagement/communications role.
• To have experience in working within large project and programme environments in a workstream lead or equivalent role.
• To have a strong understanding of project governance and assurance.
• To have experience in senior stakeholder facing roles and delivering & hosting industry-facing presentations.
• To have proven experience of working to industry best practice standards within tight timescales in fast-paced environments.
• To have experience and understanding of frameworks and methodologies relating to stakeholder and customer engagement.
• To have experience with writing public-facing communications and in Microsoft PowerPoint presentation development.

• To understand Xoserve, its customers, and UK Link.
• To understand or have previous experience in the UK Utilities Sector.

What we offer:

• Competitive salary package of up to £85,000 that recognises your skills and experience.
• Discretionary individual performance bonus linked to your overall contribution.
• Generous pension scheme to support your long-term financial wellbeing - up to 12% employer contribution.
• Life insurance providing peace of mind for you and your family.
• 36 days annual leave (including Bank Holidays) to rest and recharge.
• Income protection to support you should illness or injury prevent you from working.
• Enhanced annual leave options, including the ability to purchase additional holiday each year.
• Enhanced family friendly policies.
• Access to contributory Private Medical Insurance for you and your family (Bupa).
• Health cashback plan for you and up to four dependent children (Medicash).
• 24/7 virtual GP, plus remote Physiotherapy, Mental Health Support, and Medical Second Opinion (Help@Hand).
• Electric Vehicle Salary Sacrifice Scheme (Octopus EV).
• Free, confidential Employee Assistance Programme (LifeWorks).
• Commitment to ongoing learning and development opportunities.
• Financial support for one annual professional membership subscription.
• A wide range of wellbeing initiatives.
• Discounts on high street retailers, supermarkets, cinema tickets, holidays, and more.
• Paid volunteering hours to support our local communities.
• Opportunity to take part in our twice yearly employee events, social activities, and ongoing engagement initiatives.

This is a hybrid working role from our Solihull office with frequent days in the office expected. The closing date for applications is 29th May 2026. We encourage candidates to submit their applications as early as possible and not to wait until the published closing date. Xoserve’s recruitment periods can and may vary. We reserve the right to remove this advert or close it to further applications at any point during the recruitment process. The Energy Industry is about to reform and change at pace, and it needs people like you to come and be part of its new design. If you are interested and consider you have the skills and experience we are looking for, please apply through our Job Board.