Service Contract Manager (2 year FTC) in Solihull

Company Overview

Xoserve is the UK gas industry’s Central Data Services Provider, playing a critical role in supporting the safe, efficient and reliable operation of Britain’s gas market. It provides a single, trusted source of industry data and services for gas suppliers, shippers and transporters, ensuring information is accurate, secure, and consistently shared across the sector. By managing the central gas register and providing insight on gas flows across the network, Xoserve helps the industry balance supply and demand and supports effective market processes that benefit consumers. As the energy system transitions, Xoserve is committed to enabling affordable, accessible decarbonisation by supporting the integration of green gas and biomethane into the UK’s energy mix. Xoserve is an equal employment opportunity employer, and we are building a diverse, inclusive, and authentic workplace for everyone.

Role Summary

Reporting to the Executive Director of Programmes & Service Delivery, the role of Service Contract Manager is accountable for ensuring that the terms of the Data Services Contract (DSC) and all the obligations placed on Xoserve are adhered to. The role is accountable for managing all amendments to the DSC however created; noting that most will come through industry change. The role is responsible for monitoring compliance to the DSC across Xoserve and its service providers and for providing reporting to the DSC Contract Management Committee on Xoserve’s compliance status. The role will involve collaboration across teams within Xoserve and Xoserve’s service providers as well as liaison with Xoserve’s customers.

This role is also accountable for all decisions associated with the disclosure of data held by Xoserve in its role as Central Data Services Provider and the management of any contracts entered into by Xoserve to deliver services to non-DSC parties.

Responsibilities

• Undertaking annual (or more frequent as required) compliance activities to ensure Xoserve meets its obligations as set out in the DSC.
• Maintaining the DSC as required, including publication of updated versions.
• Keeping industry codes and regulations under review to identify changes that may be required to the DSC.
• Raising Change Proposals for potential DSC changes.
• Liaising with the departments responsible for change processes to ensure awareness of DSC requirements and that future DSC change is identified at the earliest possible time.
• Provide expert services e.g. interpretation, training and awareness etc regarding the DSC as required across Xoserve and its service providers.
• Negotiating contractual terms for the provision of services by Xoserve to non-DSC customers.
• The incumbent will also work with the industry representatives on industry change that materially impacts the DSC.
• Provision of reports to the DSC Contract Management Committee regarding Xoserve’s compliance with the DSC
• The reporting of contract status to Xoserve’s senior leadership team.
• Control decisions associated with the disclosure of data held by Xoserve in its role as Central Data Services Provider. Maintain the supporting documents for this activity.
• Represent Xoserve as required at industry meetings / forums
• Develop and maintain relationships with Xoserve service providers to support continued delivery of services under the DSC.

Specialist/Technical Expertise

Essential

• Detailed understanding of how the gas industry works in terms of its core legal, regulatory and governance frameworks.
• Experience working within legal and regulatory frameworks.
• Ability to interpret contractual, regulatory and industry code requirements.
• Ability to draft and negotiate contracts with external stakeholders, achieving favourable outcomes while managing legal and commercial risk.
• Experience of monitoring compliance against contractual and regulatory obligations and reporting findings to stakeholders.
• Demonstrate a strong understanding of GDPR and data protection principles, ensuring compliance with legislative requirements when assessing data requests.
• Strong stakeholder management skills, with the ability to build effective relationships across customers, service providers and industry bodies.
• Excellent communication skills, with the ability to provide guidance, training and advice on contractual and regulatory requirements.
  

Desirable

• Knowledge of the wider utilities industry.

What we offer:

• A competitive annual salary up to £72,000 per annum, reflective of your skills and experience
• Generous pension scheme to support your long-term financial wellbeing- up to 12% employer contribution
• Life insurance providing peace of mind for you and your family
• 36 days annual leave (including Bank Holidays) to rest and recharge
• Enhanced annual leave options, including the ability to purchase additional holiday each year
• Enhanced family friendly policies
• Access to contributory Private Medical Insurance for you and your family (Bupa)
• Health cashback plan for you and up to four dependent children (Medicash)
• 24/7 virtual GP, plus remote Physiotherapy, Mental Health Support, and Medical Second Opinion (Help@Hand)
  
• Free, confidential Employee Assistance Programme (LifeWorks)
• Commitment to ongoing learning and development opportunities
• Financial support for one annual professional membership subscription
• A wide range of wellbeing initiatives
• Discounts on high street retailers, supermarkets, cinema tickets, holidays, and more
• Paid volunteering hours to support our local communities
• Opportunity to take part in our twice yearly employee events, social activities, and ongoing engagement initiatives

This is a hybrid role based in our Solihull office, with a minimum of two days per week working onsite.

Please note that we are unable to offer Skilled Worker Sponsorship. Candidates must ensure they have the appropriate right to work in the UK before applying.

The closing date for applications is 15^th October 2026. We encourage candidates to submit their applications as early as possible and not to wait until the published closing date. Xoserve’s recruitment periods can and may vary. We reserve the right to remove this advert or close it to further applications at any point during the recruitment process.

The Energy Industry is about to reform and change at pace, and it needs people like you to come and be part of its new design. If you are interested and consider you have the skills and experience we are looking for, please apply through our Job Board