Senior Supplier Relationship Manager in Solihull

Solihull Full-Time On-site

Apply Now

Company Overview

Xoserve is the UK gas industry’s Central Data Services Provider, playing a critical role in supporting the safe, efficient and reliable operation of Britain’s gas market. It provides a single, trusted source of industry data and services for gas suppliers, shippers and transporters, ensuring information is accurate, secure, and consistently shared across the sector. By managing the central gas register and providing insight on gas flows across the network, Xoserve helps the industry balance supply and demand and supports effective market processes that benefit consumers. As the energy system transitions, Xoserve is committed to enabling affordable, accessible decarbonisation by supporting the integration of green gas and biomethane into the UK’s energy mix. Xoserve is an equal employment opportunity employer, and we are building a diverse, inclusive, and authentic workplace for everyone.

Role Summary

The Supplier Relationship Manager is responsible for leading Xoserve’s strategic approach to supplier relationship management, ensuring key supplier partnerships deliver value, resilience, innovation and long-term business benefit. The role focuses on the health and effectiveness of strategic supplier relationships, providing oversight and insight beyond the administration of individual contracts.

Working closely with suppliers and senior business stakeholders, the role will develop and maintain supplier relationship plans, lead strategic governance forums, identify emerging risks and opportunities, and drive collaborative improvement initiatives. The role will also support Xoserve’s transition to a future multi-supplier operating model by strengthening supplier collaboration and managing relationship dynamics across the supplier ecosystem.

Responsibilities

Maintain Xoserve’s supplier segmentation framework and define the appropriate relationship approach for strategic and high-dependency suppliers.
Develop concise supplier relationship plans for strategic suppliers, ensuring plans remain current and cover key objectives, stakeholders, performance themes, value opportunities and risks.
Prepare, facilitate and lead strategic supplier and executive governance forums, ensuring actions, commitments and decisions are clearly documented, owned and delivered to completion.
Build and maintain effective relationships with key suppliers and internal stakeholders, promoting collaboration, transparency and shared accountability.
Gather and analyse business and supplier feedback to identify relationship friction, service dependencies, capacity constraints, future demand concerns and emerging risks at an early stage.
Monitor and assess relationship health across priority suppliers, identifying trends, escalating concerns where required and providing insight to support pro-active intervention and resolution.
Develop, coordinate and track joint improvement, innovation, resilience and value-creation initiatives with priority suppliers, ensuring agreed benefits and outcomes are realised.
Provide a portfolio-wide view of supplier concentration, dependency and relationship risk, co-ordinating mitigation, contingency and escalation activities with Procurement and Contract Management colleagues as required.
Support the transition to a future multi-supplier operating model by strengthening supplier collaboration, encouraging cross-supplier engagement and proactively managing relationship dynamics across the supplier ecosystem.
Work closely with Contract Management colleagues to ensure a clear distinction between strategic relationship management and contract administration, while maintaining alignment on supplier performance, risk and governance matters.
Produce clear and concise reporting on supplier relationship plans, governance effectiveness, relationship health, escalation trends, improvement activity and value outcomes for senior stakeholders.

Specialist/Technical Expertise

Essential

Proven experience in supplier relationship management and stakeholder management, with responsibility for maintaining strategic supplier relationships and influencing senior business stakeholders.
Strong commercial judgement, with the ability to assess and balance supplier value, business dependency, resilience, risk and long-term relationship outcomes.
Experience facilitating and leading executive-level supplier discussions, governance forums and senior stakeholder engagements.
Ability to translate relationship insights, stakeholder feedback and supplier intelligence into clear actions, ownership and measurable outcomes.
Strong relationship-building and influencing skills, with the credibility to engage effectively across suppliers, operational teams and senior leadership.
Demonstrable experience identifying relationship risks, dependencies, capacity constraints and emerging issues, and taking proactive action to address them.
Strong communication, facilitation and presentation skills, with the ability to clearly communicate complex issues and recommendations to a range of audiences.
Good analytical and problem-solving skills, with the ability to identify trends, opportunities and areas for improvement from supplier and stakeholder feedback.
A collaborative working style, coupled with the confidence to challenge suppliers and stakeholders constructively and hold parties accountable for agreed outcomes.
Experience driving improvement, innovation, resilience or value-focused initiatives through supplier partnerships.

Desirable

Experience operating within a multi-supplier environment or supporting supplier transition and transformation activity.
Relevant professional qualification in Procurement, Commercial Management, Supplier Relationship Management or a related discipline.

What we offer:

A competitive annual salary up to £72,000 per annum, reflective of your skills and experience
Discretionary individual performance bonus linked to your overall contribution
Generous pension scheme to support your long-term financial wellbeing - up to 12% employer contribution
Life insurance providing peace of mind for you and your family
36 days annual leave (including Bank Holidays) to rest and recharge
Income protection to support you should illness or injury prevent you from working
Enhanced annual leave options, including the ability to purchase additional holiday each year
Enhanced family friendly policies
Access to contributory Private Medical Insurance for you and your family (Bupa)
Health cashback plan for you and up to four dependent children (Medicash)
24/7 virtual GP, plus remote Physiotherapy, Mental Health Support, and Medical Second Opinion (Help@Hand)
Electric Vehicle Salary Sacrifice Scheme (Octopus EV)
Free, confidential Employee Assistance Programme (LifeWorks)
Commitment to ongoing learning and development opportunities
Financial support for one annual professional membership subscription
A wide range of wellbeing initiatives
Discounts on high street retailers, supermarkets, cinema tickets, holidays, and more
Paid volunteering hours to support our local communities
Opportunity to take part in our twice yearly employee events, social activities, and ongoing engagement initiatives

This is a hybrid role based in our Solihull office, with a minimum of two days per week working onsite.

Please note that we are unable to offer Skilled Worker Sponsorship. Candidates must ensure they have the appropriate right to work in the UK before applying.

The closing date for applications is 16^th October 2026. We encourage candidates to submit their applications as early as possible and not to wait until the published closing date. Xoserve’s recruitment periods can and may vary. We reserve the right to remove this advert or close it to further applications at any point during the recruitment process.

The Energy Industry is about to reform and change at pace, and it needs people like you to come and be part of its new design. If you are interested and consider you have the skills and experience we are looking for, please apply through our Job Board