People Coordinator (6 month fixed-term contract) in Solihull

Company Overview

Xoserve is the Central Data Service Provider, that sits at the heart of Britain’s complex gas market as a specialised contract management and assurance company. Xoserve maintains accountability for the delivery of the Data Services Contract for the industry, which is delivered by a key outsourced service provider.

Role Summary

The People Coordinator provides efficient and professional support to the People Team with a strong focus on recruitment, agency liaison, candidate experience and onboarding. The role works closely with hiring managers, recruitment agencies and the wider People Team to ensure vacancies are advertised effectively, interviews are organised smoothly and new starters receive a consistent and high-quality onboarding experience. The role also supports day-to-day People Team administration, including raising purchase orders, preparing standard documentation and managing shared inboxes.

Responsibilities

• Advertise vacancies across LinkedIn and other relevant platforms, ensuring role details and messaging are accurate and engaging.
• Coordinate recruitment activity from role approval to offer stage, including interview scheduling, candidate communication and tracking progress.
• Act as a liaison point for recruitment agencies, sharing briefs, progressing candidates and ensuring clear, timely communication.
• Support hiring managers throughout the recruitment process, including interview organisation, documentation coordination and candidate queries.
• Manage candidate correspondence including interview confirmations, briefing details, follow-up messages and feedback coordination.
• Prepare and issue standard offer documentation and onboarding materials, ensuring all required pre-employment checks and tasks are completed.
• Coordinate onboarding actions to ensure new starters have a smooth and positive experience ahead of and during their first days.
• Assist with drafting standard employment documents and maintaining team templates.
• Raise purchase orders in line with financial processes, ensuring accurate coding and timely processing.
• Monitor and respond to shared People Team inboxes, ensuring queries are handled promptly or escalated appropriately.
• Support the People Team with general administrative tasks and the coordination of small projects or process improvements.
• Contribute to a high-quality candidate and employee experience through efficient, accurate and proactive coordination.

Specialist/Technical Expertise

Essential

• Experience in a HR or Recruitment role, with strong administrative and organisational skills.
• CIPD Level 3 (or above) qualified.
• Proven ability to manage multiple tasks, deadlines and priorities.
• Excellent communication skills, with confidence liaising with candidates, hiring managers and external partners.
• High attention to detail and accuracy in documentation, scheduling and correspondence.
• Ability to handle confidential and sensitive information with professionalism and discretion.
• Proficient user of Microsoft Office (e.g., Outlook, Word, Excel).
• Strong customer-service approach with a proactive and solution-focused mindset.

Desirable

• Experience using an applicant tracking system or recruitment coordination tools.
• Experience working with external recruitment agencies or supporting hiring managers.
• Knowledge of recruitment processes, interview coordination or onboarding workflows.

What we offer:

• A competitive annual salary up to £35,000 per annum, reflective of your skills and experience.
• Generous pension scheme to support your long-term financial wellbeing - up to 12% employer contribution.
• Life insurance providing peace of mind for you and your family.
• 33 days annual leave (including Bank Holidays) to rest and recharge.
• Enhanced annual leave options, including the ability to purchase additional holiday each year.
• Enhanced family friendly policies.
• Access to contributory Private Medical Insurance for you and your family (Bupa).
• 24/7 virtual GP, plus remote Physiotherapy, Mental Health Support, and Medical Second Opinion (Help@Hand).
• Electric Vehicle Salary Sacrifice Scheme (Octopus EV).
• Free, confidential Employee Assistance Programme (LifeWorks).
• Commitment to ongoing learning and development opportunities.
• Financial support for one annual professional membership subscription.
• A wide range of wellbeing initiatives.
• Discounts on high street retailers, supermarkets, cinema tickets, holidays, and more.
• Paid volunteering hours to support our local communities.
• Opportunity to take part in our twice yearly employee events, social activities, and ongoing engagement initiatives.

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply for jobs unless they meet every single qualification. At Xoserve, we are committed to building a diverse, inclusive, and authentic workplace for everyone. So, if you’re excited about this role but your experience or qualifications don’t match the job description exactly, we encourage you to apply anyway. You might just be the right person for our growing business in this role or another one.

This is a hybrid working role from our Solihull office with frequent days in the office expected.

The Energy Industry is about to reform and change at pace, and it needs people like you to come and be part of its new design. If you are interested and consider you have the right skills and experience, we are looking for, please apply through our Job Board.