Internal Communications Lead in Solihull

Solihull Full-Time On-site

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Company Overview

Xoserve is the UK gas industry’s Central Data Services Provider, playing a critical role in supporting the safe, efficient and reliable operation of Britain’s gas market. It provides a single, trusted source of industry data and services for gas suppliers, shippers and transporters, ensuring information is accurate, secure, and consistently shared across the sector. By managing the central gas register and providing insight on gas flows across the network, Xoserve helps the industry balance supply and demand and supports effective market processes that benefit consumers. As the energy system transitions, Xoserve is committed to enabling affordable, accessible decarbonisation by supporting the integration of green gas and biomethane into the UK’s energy mix. Xoserve is an equal employment opportunity employer, and we are building a diverse, inclusive, and authentic workplace for everyone.

Role Summary

This role is responsible for leading the delivery of internal communications that help colleagues understand Xoserve's strategy, priorities and transformation journey, strengthening engagement, culture and organisational performance.

Working closely with leaders and teams across Xoserve, the role helps ensure colleagues are informed, engaged and connected, supporting a positive employee experience and the successful delivery of business priorities.

Responsibilities

Internal Communications

Plan and deliver internal communications aligned to business priorities.
Partner with teams across Xoserve to develop effective communications approaches.
Ensure communications are clear, timely and audience-focused.
Coordinate communications for Pulse Calls, All Hands Meetings and other internal engagement sessions.

Change Communications

Lead communications supporting transformation and change initiatives.
Help colleagues understand the purpose, progress and impact of change.
Support successful adoption of organisational change.

Content, Channels & Insight

Create engaging content across internal channels.
Manage and improve internal communication channels and approaches.
Gather colleague feedback and use insight to improve effectiveness.

Culture & Employee Experience

Support communications that reinforce Xoserve's values and culture.
Share stories that celebrate success and showcase colleague contributions.
Support leaders with communication plans, briefings and key messages.
Strengthen leadership visibility and connection with colleagues.

Specialist/Technical Expertise

Essential

Significant experience in internal communications, employee engagement or corporate communications roles.
Proven experience developing and delivering internal communication strategies and plans aligned to business objectives.
Strong change communications experience, supporting organisational transformation and adoption of change initiatives.
Excellent written and verbal communication skills, with the ability to translate complex information into clear, engaging messages.
Experience partnering with senior leaders and stakeholders to develop communication plans, briefings and key messages.
Proven ability to build effective relationships and influence stakeholders at all levels of the organisation.
Experience planning and delivering colleague engagement activities, including all-hands meetings and leadership events.
Strong content creation skills across multiple communication channels, including intranet, email and presentations.
Ability to use colleague feedback, engagement data and insights to shape communication activity and drive continuous improvement.
Experience supporting organisational culture initiatives and communicating company values, purpose and priorities.
Strong organisational skills, with the ability to manage multiple priorities and deadlines.
Experience working in a fast-paced, evolving business environment.

Desirable

A relevant professional qualification in Internal Communications, Communications, Public Relations or Marketing.

What we offer:

A competitive annual salary up to £50,000 per annum, reflective of your skills and experience
Discretionary individual performance bonus linked to your overall contribution
Generous pension scheme to support your long-term financial wellbeing - up to 12% employer contribution
Life insurance providing peace of mind for you and your family
36 days annual leave (including Bank Holidays) to rest and recharge
Income protection to support you should illness or injury prevent you from working
Enhanced annual leave options, including the ability to purchase additional holiday each year
Enhanced family friendly policies
Access to contributory Private Medical Insurance for you and your family (Bupa)
Health cashback plan for you and up to four dependent children (Medicash)
24/7 virtual GP, plus remote Physiotherapy, Mental Health Support, and Medical Second Opinion (Help@Hand)
Electric Vehicle Salary Sacrifice Scheme (Octopus EV)
Free, confidential Employee Assistance Programme (LifeWorks)
Commitment to ongoing learning and development opportunities
Financial support for one annual professional membership subscription
A wide range of wellbeing initiatives
Discounts on high street retailers, supermarkets, cinema tickets, holidays, and more
Paid volunteering hours to support our local communities
Opportunity to take part in our twice yearly employee events, social activities, and ongoing engagement initiatives

This is a hybrid role based in our Solihull office, with a minimum of two days per week working onsite.

Please note that we are unable to offer Skilled Worker Sponsorship. Candidates must ensure they have the appropriate right to work in the UK before applying.

The closing date for applications is 16^th October 2026. We encourage candidates to submit their applications as early as possible and not to wait until the published closing date. Xoserve’s recruitment periods can and may vary. We reserve the right to remove this advert or close it to further applications at any point during the recruitment process.

The Energy Industry is about to reform and change at pace, and it needs people like you to come and be part of its new design. If you are interested and consider you have the skills and experience we are looking for, please apply through our Job Board