Decarbonisation Project & Communications Coordinator in Solihull

Company Overview

Xoserve is the UK gas industry’s Central Data Services Provider, playing a critical role in supporting the safe, efficient and reliable operation of Britain’s gas market. It provides a single, trusted source of industry data and services for gas suppliers, shippers and transporters, ensuring information is accurate, secure, and consistently shared across the sector. By managing the central gas register and providing insight on gas flows across the network, Xoserve helps the industry balance supply and demand and supports effective market processes that benefit consumers. As the energy system transitions, Xoserve is committed to enabling affordable, accessible decarbonisation by supporting the integration of green gas and biomethane into the UK’s energy mix. Xoserve is an equal employment opportunity employer, and we are building a diverse, inclusive, and authentic workplace for everyone.

Role Summary

To act as the key interface between Xoserve’s Decarbonisation team and the central Communications & Engagement function, while also supporting the coordination, reporting and communication of decarbonisation projects, policy developments and stakeholder activity. The role will help ensure that decarbonisation priorities are translated into clear delivery plans, effective communications and consistent internal and external reporting aligned with Xoserve’s wider strategy.

Responsibilities

• Business partnering and coordination
  • Act as the primary interface between the Decarbonisation team and Xoserve’s Communications & Engagement team, including external agencies from time to time.
  • Support coordination of decarbonisation initiatives, helping to track priorities, milestones, dependencies and outputs across the team.
  • Work with the Xoserve decarbonisation team to convert project activity, policy developments and stakeholder engagement into clear internal updates and external communication opportunities.
  • Support the team in forward planning communications and engagement activity around key programmes, events, publications and industry milestones.
  • Help maintain visibility of the team’s pipeline of activity so that communications, reporting and stakeholder engagement are better planned, sequenced and communicated.
• Content development and communications delivery
  • Lead the development and delivery of the monthly Decarbonisation Newsletter, including content planning, drafting, stakeholder input, approvals, performance reporting and continuous improvement.
  • Support the draft, edit and coordination of high-quality thought leadership content, including blogs, articles, website articles, briefings, presentation materials and event-related content.
  • Supporting our podcast delivery through managing our publication account.
  • Translate technical, policy and operational decarbonisation topics into clear, engaging and accessible messaging for both specialist and non-specialist audiences.
  • Support the development of messaging and communication materials across key decarbonisation themes such as biomethane, hydrogen, CCS, future of gas, data and market reform.
  • Ensure decarbonisation communications are aligned with Xoserve’s wider corporate positioning, tone of voice and strategic priorities.
• Website, digital channels and performance insight
  • Maintain and continuously improve decarbonisation-related website content, working with the digital team and central Communications & Engagement colleagues.
  • Help identify opportunities to improve digital user journeys, content visibility and stakeholder engagement across decarbonisation channels working with the digital team and central Communications & Engagement colleagues.
  • Track and report on key communications and digital performance metrics, including website analytics, newsletter engagement, podcast engagement, and campaign effectiveness working with the digital team and central Communications & Engagement colleagues.
  • Use insight and performance data to recommend improvements in content, format, targeting and channel use working with the digital team and central Communications & Engagement colleagues.
• Project reporting and stakeholder support
  • Support the preparation of internal project updates, progress summaries and reporting packs for decarbonisation activities.
  • Help ensure that project outputs are captured in a way that can be shared effectively with internal stakeholders, customers and the Communications & Engagement team.
  • Support conference participation, industry forums, stakeholder meetings and other external engagement activities through coordination of materials, messages and follow-up actions.
  • Work with project and policy leads to ensure that outputs from trials, pilots, forums and strategic workstreams are reflected in communications and stakeholder reporting where appropriate.
  • Contribute to internal awareness of decarbonisation activity across Xoserve by supporting internal communications and knowledge-sharing.

Specialist/Technical Expertise

Essential

• Good coordination and organisational skills, with the ability to manage multiple workstreams, deadlines and stakeholders.
• Strong written communication and content development skills across digital and presentation formats.
• Ability to translate technical, policy and project-related topics into clear and impactful messaging.
• Experience supporting project coordination, reporting or delivery in a cross-functional environment.
• Strong stakeholder management skills, with the ability to work effectively across technical teams, senior stakeholders, marketing teams and external partners.
• Good understanding of digital communications channels, website content management and performance reporting.

Desirable

• Interest in, or experience of, energy, gas sector decarbonisation, infrastructure, regulation or future gas market topics.

What we offer:

• A competitive annual salary up to £35,000 per annum, reflective of your skills and experience.
• Discretionary individual performance bonus linked to your overall contribution.
• Generous pension scheme to support your long-term financial wellbeing - up to 12% employer contribution.
• Life insurance providing peace of mind for you and your family.
• 33 days annual leave (including Bank Holidays) to rest and recharge.
• Income protection to support you should illness or injury prevent you from working.
• Enhanced annual leave options, including the ability to purchase additional holiday each year.
• Enhanced family friendly policies.
• Access to contributory Private Medical Insurance for you and your family (Bupa).
• Health cashback plan for you and up to four dependent children (Medicash).
• 24/7 virtual GP, plus remote Physiotherapy, Mental Health Support, and Medical Second Opinion (Help@Hand).
• Electric Vehicle Salary Sacrifice Scheme (Octopus EV).
• Free, confidential Employee Assistance Programme (LifeWorks).
• Commitment to ongoing learning and development opportunities.
• Financial support for one annual professional membership subscription.
• A wide range of wellbeing initiatives.
• Discounts on high street retailers, supermarkets, cinema tickets, holidays, and more.
• Paid volunteering hours to support our local communities.
• Opportunity to take part in our twice yearly employee events, social activities, and ongoing engagement initiatives.

This is a hybrid working role from our Solihull office with frequent days in the office expected.

The closing date for applications is 24th July 2026. We encourage candidates to submit their applications as early as possible and not to wait until the published closing date. Xoserve’s recruitment periods can and may vary. We reserve the right to remove this advert or close it to further applications at any point during the recruitment process.

The Energy Industry is about to reform and change at pace, and it needs people like you to come and be part of its new design. If you are interested and consider you have the skills and experience we are looking for, please apply through our Job Board.