Company Overview
Xoserve is the UK gas industry’s Central Data Services Provider, playing a critical role in supporting the safe, efficient and reliable operation of Britain’s gas market. It provides a single, trusted source of industry data and services for gas suppliers, shippers and transporters, ensuring information is accurate, secure, and consistently shared across the sector. By managing the central gas register and providing insight on gas flows across the network, Xoserve helps the industry balance supply and demand and supports effective market processes that benefit consumers. As the energy system transitions, Xoserve is committed to enabling affordable, accessible decarbonisation by supporting the integration of green gas and biomethane into the UK’s energy mix. Xoserve is an equal employment opportunity employer, and we are building a diverse, inclusive, and authentic workplace for everyone.
Role Summary
To provide administrative, co-ordination and communications support across Xoserve's Communications & Engagement team.
The role supports the planning, organisation and delivery of communications activity, helping to ensure communications are timely, well presented, accurately distributed and aligned to Xoserve's brand standards.
This is a varied role providing practical support across internal communications, external communications, digital content, stakeholder activity and team administration.
Responsibilities
Team Coordination
- Coordinate and monitor the team inboxes, responding to routine enquiries and directing requests appropriately.
- Maintain team planners, content calendars and communication schedules.
- Support the organisation and administration of team meetings and activities.
- Maintain communications content libraries and shared resources.
Communications Support
- Support the preparation, distribution and publication of internal and external communications.
- Proofread communications materials, presentations and publications.
- Assist with formatting, branding and quality assurance of communications outputs.
- Support the delivery of newsletters, updates and communication campaigns.
Digital & Content Support
- Upload and maintain content across digital channels, including SharePoint, the Xoserve website and Business Plan Portal.
- Support the coordination of LinkedIn content and other digital communications activity.
- Assist with maintaining communication templates and branded assets.
- Help coordinate the production of publications, presentations and visual communication materials.
Events & Engagement Support
- Support the delivery of internal and external events, including invitations, registrations and logistics.
- Assist with stakeholder and colleague communication activity where required.
- Coordinate meeting arrangements and support materials.
Insight & Administration
- Support monitoring of industry, stakeholder and media activity.
- Assist with reporting, communications metrics and data collection.
- Maintain photo, video and communications asset libraries.
- Coordinate photography, videography and other communications supplier activity as required.
Specialist/Technical Expertise
Essential
- Excellent written and verbal communication skills.
- Strong proofreading skills with excellent attention to detail and accuracy.
- Experience preparing and distributing professional communications.
- Strong organisational skills with the ability to manage multiple priorities and deadlines effectively.
- Experience coordinating inboxes, calendars, meetings or events.
- Proficiency in Microsoft 365, including Outlook, Teams, Word, PowerPoint and Excel.
- A collaborative approach, with the ability to build positive working relationships across teams.
- Proactive, reliable and able to work independently as well as part of a team.
- Flexible and adaptable, with the ability to respond to changing priorities and business needs.
- Committed to delivering high-quality work and providing excellent internal customer service.
Desirable
- Previous experience in an administrative, communications, marketing or business support role.
What we offer:
- A competitive annual salary up to £28,000 per annum, reflective of your skills and experience
- Discretionary individual performance bonus linked to your overall contribution
- Generous pension scheme to support your long-term financial wellbeing - up to 12% employer contribution
- Life insurance providing peace of mind for you and your family
- 33 days annual leave (including Bank Holidays) to rest and recharge
- Income protection to support you should illness or injury prevent you from working
- Enhanced annual leave options, including the ability to purchase additional holiday each year
- Enhanced family friendly policies
- Access to contributory Private Medical Insurance for you and your family (Bupa)
- Health cashback plan for you and up to four dependent children (Medicash)
- 24/7 virtual GP, plus remote Physiotherapy, Mental Health Support, and Medical Second Opinion (Help@Hand)
- Electric Vehicle Salary Sacrifice Scheme (Octopus EV)
- Free, confidential Employee Assistance Programme (LifeWorks)
- Commitment to ongoing learning and development opportunities
- Financial support for one annual professional membership subscription
- A wide range of wellbeing initiatives
- Discounts on high street retailers, supermarkets, cinema tickets, holidays, and more
- Paid volunteering hours to support our local communities
- Opportunity to take part in our twice yearly employee events, social activities, and ongoing engagement initiatives
This is a hybrid role based in our Solihull office, with a minimum of two days per week working onsite.
Please note that we are unable to offer Skilled Worker Sponsorship. Candidates must ensure they have the appropriate right to work in the UK before applying.
The closing date for applications is 16th October 2026. We encourage candidates to submit their applications as early as possible and not to wait until the published closing date. Xoserve’s recruitment periods can and may vary. We reserve the right to remove this advert or close it to further applications at any point during the recruitment process.
The Energy Industry is about to reform and change at pace, and it needs people like you to come and be part of its new design. If you are interested and consider you have the skills and experience we are looking for, please apply through our Job Board
Communications Administrator in Solihull employer: Xoserve Limited
Xoserve is an exceptional employer, offering a dynamic work environment in Solihull that champions diversity and inclusion while driving the UK's decarbonisation efforts. Employees benefit from a competitive salary, generous leave, and a robust pension scheme, alongside opportunities for professional growth and a commitment to wellbeing through various initiatives. Join us to be part of a forward-thinking team dedicated to making a meaningful impact in the energy sector.
