At a Glance
- Tasks: Provide top-notch support for critical business applications and lead exciting projects.
- Company: Join a dynamic team in a leading banking technology firm.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Other info: Be part of a collaborative environment with excellent career advancement potential.
- Why this job: Make a real difference by ensuring smooth operations of essential applications.
- Qualifications: Experience in supporting Windows applications and strong problem-solving skills required.
The predicted salary is between 51750 - 63250 £ per year.
- Provide 2nd and 3rd line production operational support for our Business Systems, many of which are critical business.
- Provide remote and on-site support as part of the on-call support Rota. Take a lead role with the delivery of application releases for minor/major projects and programs.
Responsibilities
- Provide remote and onsite and support for our internally developed business critical applications and 3rd Party vendor packages through Dev, UAT Test and Prod.
Manage and elevate problems as appropriate.
- Investigate defects or problems; work with the internal teams and external vendors to identify workarounds and support any fixes that are required as part of service improvement.
- Implement changes or fixes to applications.
Support other technical changes being made which affect our Business Systems.
Follow our Change Management procedure and other standard practices in installing and configuring applications in Test and Production environments.
- Ensure that the BAU Service is prioritized, and all faults, incidents and problems are responded to in an efficient manner without negatively impacting SLA’s and reporting metrics in place.
- Upgrade or maintain software at a time when the impact to the business is minimized.
- Provide 24/7 on-call cover on a rotational shift basis.
- Participate in regular Disaster Recovery testing activities.
- Create, maintain, and review operational process and support documentation.
- Participate in planned weekend work as required.
- As required, provide representation for Application Support changes at the weekly/daily CAB.
Ensure other team’s changes do not have an impact on the delivery of the application services.
Experience / essential and desired for successful job performance
- Must have strong experience for supporting production applications in an enterprise Microsoft Windows environment.
- Must be familiar with supporting proprietary developed business-critical banking applications in . NET and Java.
- Ability to support web-based applications that run on IIS, Apache Tomcat, etc.
- Working knowledge of SQL database and basic network configuration
- Develop, implement, and maintain advanced automation solutions using Power Shell.
- Strong knowledge of monitoring tools. Dynatrace preferred
- Design and maintain CI/CD pipelines for production-grade software across diverse Windows environments.
- Integrate and manage on-premises Windows infrastructure with cloud-based services, designing hybrid solutions for seamless operations.
- Analyse gaps in current Windows technology solutions and design strategies to bridge them while ensuring compliance with established security and technical standards.
- Implement solutions following RBAC principles, least privileged access, authentication/authorisation protocols, PKI and certificate management and secure networking.
- Experience with ticket systems such as Service Now and a strong understanding of service priorities and SLAs.
- Strong documentation and technical writing skills.
- Ability to plan and implement technical changes without unexpected disruption to the service and with minimal oversight.
- Strong experience of Release Management processes for the deployment of application packages from development through to production environments.
- Strong interpersonal skills with the ability to explain technical automation concepts to non-technical stakeholders.
- Ability to collaborate effectively with Development and other operational support teams to support the service.
- Experience in providing cross-training on application solutions and operational processes to colleagues.
- Knowledge of the ITIL framework (solid understanding of Incident, Problem, Change).
- Knowledge of Banking systems and related industry standard practices
- Experience of supporting middleware applications such as Biz Talk, IBM Web Sphere MQ, connect direct etc.
- Linux and Shell scripting
Qualifications / certifications
- Bachelor’s degree or equivalent
- Prior IT Operational Support experience across business-critical Production infrastructure, applications, and database services.
- Industry standard IT certification – Microsoft/Linux/AWS
- #J-18808-Ljbffr
Windows Application Support Engineer employer: Xoriant
Xoriant is an excellent employer that values its employees by offering a dynamic work culture and opportunities for professional growth within the tech industry. With a hybrid working model, employees enjoy flexibility while being part of a supportive team that prioritises collaboration and innovation in providing critical support for enterprise applications. The company also invests in employee development, ensuring that team members are equipped with the skills needed to excel in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Windows Application Support Engineer
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Xoriant or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Xoriant.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Xoriant.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Xoriant that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Windows Application Support Engineer
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Xoriant.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Xoriant and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Xoriant
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Xoriant uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
