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- Tasks: Define and implement Configuration Management processes to ensure data accuracy.
- Company: Dynamic tech firm located in Canary Wharf with a hybrid work model.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Join a team where your expertise will shape data governance and drive impactful decisions.
- Qualifications: Experience in Configuration Management, IT Asset Management, and ServiceNow.
- Other info: Collaborative environment with a focus on continuous improvement and innovation.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking an experienced Service Asset & Configuration Management SME with strong hands-on expertise in defining Configuration Management and IT Asset Management processes. Experience in data governance and ensuring CMDB data issues are reported and assigned to the data owners for remediation. A strong knowledge of ServiceNow and understanding the key components of the CMDB and the features to help keep data accurate.
Key Responsibilities
- Strategy & Policy: Input into the SACM strategy across the organization, ensuring alignment to business objectives. Implementation of the strategy and definition of SACM policies.
- Process & Procedures: Define and maintain SACM processes and procedures across the organization with clear roles and responsibilities, covering the whole life cycle of assets and configuration items.
- Data Governance: Ensure the key components of data governance are in place including data quality, data rules, lifecycle management, auditing and reporting.
- Reporting & Metrics: Create, analyze, & verify CMDB reporting to ensure the CMDB is accurate, to enable key stakeholders to make data driven decisions across the business.
- Automation & Continuous Improvement: Proactively look to improve all aspects of the CMDB including processes, tooling and data accuracy. Ensuring the business can trust the data and use it as the single source of truth.
- Support & Training: A CMDB subject expert for BAU and project teams across the organization, enabling the business to adopt and fully utilize the CMDB for their needs.
Required Skills & Experience
- Strong hands-on experience defining Configuration Management & IT Asset Management policies, processes and procedures.
- Strong understanding of ServiceNow CSDM, CMDB components and associated data models.
- Experience in creating, executing and analyzing CMDB related reporting.
- Experience of working in ITIL aligned organizations.
Certifications (Mandatory)
- ITIL 4 Foundation
- ITIL 4 Practitioner – Configuration Management and IT Asset Management (preferred)
Nice to Have
- ServiceNow ITSM or CMDB related certifications.
Soft Skills
- Strong analytical and problem-solving skills.
- Excellent communication and stakeholder management abilities.
- Ability to work independently and in a collaborative team environment.
Service Asset & Configuration Management SME in Slough employer: Xoriant
Contact Detail:
Xoriant Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Asset & Configuration Management SME in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with ServiceNow or in IT Asset Management. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your expertise! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss your hands-on experience with Configuration Management and CMDB processes. We want to see your passion and knowledge shine through!
✨Tip Number 3
Don’t forget to follow up! After any meeting or interview, drop a quick thank-you email. It’s a great way to remind them of your interest and keep you fresh in their minds. Plus, it shows you’re proactive – a key trait for any SME!
✨Tip Number 4
Apply through our website! We’ve got all the latest roles listed there, and applying directly can sometimes give you a leg up. Plus, it shows you’re genuinely interested in being part of our team at StudySmarter!
We think you need these skills to ace Service Asset & Configuration Management SME in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Asset & Configuration Management role. Highlight your hands-on experience with Configuration Management and IT Asset Management processes, as well as your knowledge of ServiceNow. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that demonstrate your expertise in data governance and CMDB reporting. We love seeing your personality come through, so don’t hold back!
Showcase Relevant Certifications: Don’t forget to mention your ITIL certifications! If you have the ITIL 4 Foundation or Practitioner in Configuration Management and IT Asset Management, make them stand out. We value these qualifications and they can really boost your application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at Xoriant
✨Know Your Stuff
Make sure you brush up on your knowledge of ServiceNow and the key components of the CMDB. Be ready to discuss how you've defined Configuration Management and IT Asset Management processes in your previous roles. This will show that you’re not just familiar with the tools, but you can also apply them effectively.
✨Showcase Your Data Governance Skills
Prepare examples of how you've ensured data quality and governance in past projects. Talk about specific instances where you identified data issues and how you worked with data owners for remediation. This will demonstrate your hands-on expertise and commitment to maintaining accurate data.
✨Be Ready to Discuss Strategy
Think about how you would align SACM strategy with business objectives. Be prepared to share your thoughts on what effective SACM policies look like and how you would implement them. This shows that you understand the bigger picture and can contribute to the organisation's goals.
✨Communication is Key
Since this role involves stakeholder management, practice articulating your ideas clearly and confidently. Prepare to discuss how you've trained teams or supported stakeholders in using the CMDB. Good communication skills can set you apart from other candidates.
