At a Glance
- Tasks: Manage and optimise ServiceNow CMDB, ensuring data accuracy and compliance.
- Company: Join a leading tech firm in Canary Wharf with a hybrid work model.
- Benefits: Competitive pay, flexible working, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement.
- Why this job: Be at the forefront of IT service management and make a real impact.
- Qualifications: Experience with ServiceNow CMDB and relevant certifications required.
The predicted salary is between 63000 - 77000 £ per year.
- Hybrid (2 days a week)
- Contract (6+ Months) Inside IR35
We are seeking an experienced Service Now CMDB Administrator with strong hands-on expertise in implementing and supporting Service Now Agent and Agentless Horizontal Discovery, Service Mapping, and CSDM (Common Service Data Model).
The ideal candidate will have a deep understanding of CMDB best practices, discovery architecture, and service modeling, along with relevant Service Now certifications.
Key Responsibilities
- CMDB Administration & Governance: Manage and maintain the Service Now CMDB ensuring data accuracy, integrity, and compliance with organizational standards.
Define and enforce CMDB policies, procedures, and data quality rules.
- Discovery & Service
Mapping: Implement and support Service Now Horizontal Discovery (Agent and Agentless) for infrastructure and application components.
Configure and maintain Service Mapping to accurately represent business services and dependencies.
Troubleshoot discovery issues and optimize patterns for performance and accuracy.
- CSDM Implementation: Align CMDB structure with CSDM framework and ensure proper data modeling for services, applications, and infrastructure.
Collaborate with stakeholders to map business services to technical components.
- Integration & Automation: Work with integration teams to ensure smooth data flow between Service Now and other enterprise systems.
Automate CMDB processes where applicable using Service Now workflows and scripts.
- Support & Continuous
Improvement: Provide ongoing support for CMDB, Discovery, and Service Mapping modules.
Monitor CMDB health and implement improvements for data quality and operational efficiency.
- Required Skills & Experience
- Hands-on experience with Service Now CMDB administration, Discovery (Agent & Agentless), and Service Mapping.
- Strong understanding of CSDM principles and implementation best practices.
- Proficiency in troubleshooting discovery patterns, probes, and sensors.
- Familiarity with ITIL processes and configuration management principles.
Certifications (Mandatory)
- Service Now Certified System Administrator (CSA)
- Service Now Discovery Fundamentals or Service Mapping Fundamentals
- Service Now Certified Implementation Specialist – CMDB (preferred)
- Nice to Have
- Experience with ITOM Suite (Event Management, Orchestration).
- Knowledge of cloud discovery (AWS, Azure, GCP).
- Exposure to integration tools (MID Server, APIs).
- Soft Skills
- Strong analytical and problem-solving skills.
- Excellent communication and stakeholder management abilities.
- Ability to work independently and in a collaborative team environment.
- #J-18808-Ljbffr
ServiceNow CMDB Administrator employer: Xoriant
Xoriant is an excellent employer that values its employees by offering a dynamic work culture and opportunities for professional growth within the tech industry. With a hybrid working model, employees enjoy flexibility while being part of a supportive team that prioritises collaboration and innovation in providing critical support for enterprise applications. The company also invests in employee development, ensuring that team members are equipped with the skills needed to excel in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow CMDB Administrator
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
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✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Xoriant that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace ServiceNow CMDB Administrator
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Xoriant, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Xoriant can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Xoriant will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Xoriant
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Xoriant. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Xoriant.
