At a Glance
- Tasks: Manage and optimise ServiceNow CMDB, ensuring data accuracy and compliance.
- Company: Join a leading tech firm in Canary Wharf with a hybrid work model.
- Benefits: Competitive pay, flexible working, and opportunities for professional growth.
- Other info: Collaborative team environment with a focus on continuous improvement.
- Why this job: Be at the forefront of IT service management and make a real impact.
- Qualifications: Experience with ServiceNow CMDB and relevant certifications required.
Job Title: ServiceNow CMDB Administrator
Location: Canary Wharf, UK
Hybrid (2 days a week)
Contract (6+ Months) Inside IR35
We are seeking an experienced ServiceNow CMDB Administrator with strong hands-on expertise in implementing and supporting ServiceNow Agent and Agentless Horizontal Discovery, Service Mapping, and CSDM (Common Service Data Model). The ideal candidate will have a deep understanding of CMDB best practices, discovery architecture, and service modeling, along with relevant ServiceNow certifications.
Key Responsibilities
- CMDB Administration & Governance: Manage and maintain the ServiceNow CMDB ensuring data accuracy, integrity, and compliance with organizational standards. Define and enforce CMDB policies, procedures, and data quality rules.
- Discovery & Service Mapping: Implement and support ServiceNow Horizontal Discovery (Agent and Agentless) for infrastructure and application components. Configure and maintain Service Mapping to accurately represent business services and dependencies. Troubleshoot discovery issues and optimize patterns for performance and accuracy.
- CSDM Implementation: Align CMDB structure with CSDM framework and ensure proper data modeling for services, applications, and infrastructure. Collaborate with stakeholders to map business services to technical components.
- Integration & Automation: Work with integration teams to ensure smooth data flow between ServiceNow and other enterprise systems. Automate CMDB processes where applicable using ServiceNow workflows and scripts.
- Support & Continuous Improvement: Provide ongoing support for CMDB, Discovery, and Service Mapping modules. Monitor CMDB health and implement improvements for data quality and operational efficiency.
Required Skills & Experience
- Hands-on experience with ServiceNow CMDB administration, Discovery (Agent & Agentless), and Service Mapping.
- Strong understanding of CSDM principles and implementation best practices.
- Proficiency in troubleshooting discovery patterns, probes, and sensors.
- Familiarity with ITIL processes and configuration management principles.
Certifications (Mandatory)
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Discovery Fundamentals or Service Mapping Fundamentals
- ServiceNow Certified Implementation Specialist – CMDB (preferred)
Nice to Have
- Experience with ITOM Suite (Event Management, Orchestration).
- Knowledge of cloud discovery (AWS, Azure, GCP).
- Exposure to integration tools (MID Server, APIs).
Soft Skills
- Strong analytical and problem-solving skills.
- Excellent communication and stakeholder management abilities.
- Ability to work independently and in a collaborative team environment.
#J-18808-Ljbffr
ServiceNow CMDB Administrator in London employer: Xoriant
Xoriant is an excellent employer that values its employees by offering a dynamic work culture and opportunities for professional growth within the tech industry. With a hybrid working model, employees enjoy flexibility while being part of a supportive team that prioritises collaboration and innovation in providing critical support for enterprise applications. The company also invests in employee development, ensuring that team members are equipped with the skills needed to excel in their roles.
