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For Companies At a Glance
- Tasks: Define and manage Configuration Management processes to ensure data accuracy.
- Company: Leading tech firm located in Canary Wharf with a hybrid work model.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a real impact on data governance.
- Qualifications: Experience in IT Asset Management and strong knowledge of ServiceNow.
- Other info: Collaborative environment with a focus on continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking an experienced Service Asset & Configuration Management SME with strong hands-on expertise in defining Configuration Management and IT Asset Management processes. Experience in data governance and ensuring CMDB data issues are reported and assigned to the data owners for remediation. A strong knowledge of ServiceNow and understanding the key components of the CMDB and the features to help keep data accurate.
Key Responsibilities
- Strategy & Policy: Input into the SACM strategy across the organization, ensuring alignment to business objectives. Implementation of the strategy and definition of SACM policies.
- Process & Procedures: Define and maintain SACM processes and procedures across the organization with clear roles and responsibilities, covering the whole life cycle of assets and configuration items.
- Data Governance: Ensure the key components of data governance are in place including data quality, data rules, lifecycle management, auditing and reporting.
- Reporting & Metrics: Create, analyze, & verify CMDB reporting to ensure the CMDB is accurate, to enable key stakeholders to make data driven decisions across the business.
- Automation & Continuous Improvement: Proactively look to improve all aspects of the CMDB including processes, tooling and data accuracy. Ensuring the business can trust the data and use it as the single source of truth.
- Support & Training: A CMDB subject expert for BAU and project teams across the organization, enabling the business to adopt and fully utilize the CMDB for their needs.
Required Skills & Experience
- Strong hands-on experience defining Configuration Management & IT Asset Management policies, processes and procedures.
- Strong understanding of ServiceNow CSDM, CMDB components and associated data models.
- Experience in creating, executing and analyzing CMDB related reporting.
- Experience of working in ITIL aligned organizations.
Certifications (Mandatory)
- ITIL 4 Foundation
- ITIL 4 Practitioner – Configuration Management and IT Asset Management (preferred)
Nice to Have
- ServiceNow ITSM or CMDB related certifications
Soft Skills
- Strong analytical and problem-solving skills.
- Excellent communication and stakeholder management abilities.
- Ability to work independently and in a collaborative team environment.
Service Asset & Configuration Management SME in London employer: Xoriant
Contact Detail:
Xoriant Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Asset & Configuration Management SME in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with ServiceNow or in IT Asset Management. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of CMDB and data governance. We recommend creating a list of common interview questions related to SACM and practising your answers. Confidence is key!
✨Tip Number 3
Showcase your expertise! During interviews, share specific examples of how you've improved CMDB processes or tackled data quality issues. This will demonstrate your hands-on experience and problem-solving skills.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Service Asset & Configuration Management SME in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Asset & Configuration Management role. Highlight your hands-on experience with Configuration Management and IT Asset Management processes, as well as your knowledge of ServiceNow. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that demonstrate your expertise in data governance and CMDB reporting. Remember, we love a good story that showcases your skills!
Showcase Your Certifications: Don’t forget to mention your ITIL certifications! They’re mandatory for this role, so make sure they stand out in your application. If you have any additional ServiceNow certifications, include those too – we appreciate a candidate who goes the extra mile!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at Xoriant
✨Know Your Stuff
Make sure you brush up on your knowledge of Configuration Management and IT Asset Management processes. Be ready to discuss how you've defined these in past roles, especially with ServiceNow. They’ll want to see that you can talk the talk and walk the walk!
✨Showcase Your Data Governance Skills
Prepare examples of how you've handled data governance in previous positions. Think about specific instances where you identified CMDB data issues and how you worked with data owners for remediation. This will show your proactive approach and attention to detail.
✨Be Ready to Discuss Reporting
Since reporting is key in this role, come prepared with insights on how you've created, analysed, and verified CMDB reports. Highlight any metrics or outcomes that resulted from your reporting efforts to demonstrate your impact.
✨Emphasise Continuous Improvement
Think of ways you've improved processes or data accuracy in your previous roles. Be ready to share specific examples of automation or enhancements you've implemented, as this shows your commitment to making things better and more efficient.
