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- Tasks: Lead the post-order experience, ensuring customers feel informed and delighted.
- Company: Join Xometry, a leader in connecting innovative ideas with manufacturing solutions.
- Benefits: Full-time role with competitive salary and opportunities for professional growth.
- Why this job: Make a real impact on customer satisfaction and loyalty in a dynamic environment.
- Qualifications: 5+ years in product management, strong customer empathy, and agile development experience.
- Other info: Collaborative culture with a focus on innovation and user-centered design.
The predicted salary is between 36000 - 60000 £ per year.
Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.
Xometry is seeking a Senior Product Manager, Post-Order Experience to own and optimize the customer journey after an order is placed. From order confirmation to delivery and support resolution, your work will ensure every buyer feels informed, confident, and delighted throughout their interaction with Xometry.
Responsibilities:- Define and prioritize the roadmap for all post-order touchpoints including order tracking, status updates, delays, communications, and support workflows.
- Collaborate with engineering, design, and customer service to streamline resolution paths and improve transparency.
- Work cross-functionally with supply chain and logistics teams to reduce turnaround times and ensure SLAs are met.
- Build and iterate on features that proactively address customer pain points and increase CSAT/NPS.
- Drive a data-informed approach using experimentation and user research to improve retention and customer loyalty.
- Act as the voice of the customer internally and develop mechanisms to gather feedback at scale.
- 5+ years of product management experience, ideally with B2B or transactional platforms.
- Experience with order management, fulfillment tracking, or support tooling preferred.
- Strong customer empathy and experience with user-centered product development.
- Familiarity with agile product development, data tools, and experimentation frameworks.
Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Senior Product Manager, Post Order Experience employer: Xometry
Contact Detail:
Xometry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Product Manager, Post Order Experience
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the hunt for a Senior Product Manager role, and ask if they can refer you to any opportunities at Xometry or similar companies.
✨Tip Number 2
Prepare for those interviews! Research common questions for product management roles, especially around post-order experiences. Practise your answers and think of examples that showcase your customer empathy and data-driven decision-making.
✨Tip Number 3
Showcase your passion for the role! When you get the chance to chat with hiring managers, express your enthusiasm for optimising customer journeys and improving CSAT/NPS. Let them see how your vision aligns with Xometry's goals.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Xometry team.
We think you need these skills to ace Senior Product Manager, Post Order Experience
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Product Manager role. Highlight your experience with post-order processes and customer journey optimisation, as these are key for us at Xometry.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're passionate about improving customer experiences. Share specific examples of how you've driven customer satisfaction in previous roles to really stand out.
Showcase Your Data Skills: Since we value a data-informed approach, don’t forget to mention any experience you have with user research, experimentation, or data tools. This will show us that you can make informed decisions based on customer feedback.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Xometry
✨Know Your Product Inside Out
Before the interview, make sure you thoroughly understand Xometry's post-order experience and how it fits into the broader product landscape. Familiarise yourself with their order management processes and think about how you can enhance customer satisfaction through innovative solutions.
✨Showcase Your Data-Driven Mindset
Be prepared to discuss how you've used data to inform product decisions in the past. Bring examples of experiments or user research you've conducted that led to improvements in customer retention or loyalty. This will demonstrate your ability to drive a data-informed approach.
✨Emphasise Cross-Functional Collaboration
Highlight your experience working with engineering, design, and customer service teams. Share specific instances where your collaboration led to streamlined processes or improved customer experiences. This is crucial for the role, as you'll need to work closely with various departments.
✨Prepare Questions That Reflect Customer Empathy
Think of insightful questions that show your understanding of customer pain points and your commitment to user-centred product development. Ask about how Xometry gathers customer feedback and how they prioritise features based on user needs. This will position you as a candidate who truly cares about the customer journey.
