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- Tasks: Manage client relationships and ensure exceptional support for our advertising platform.
- Company: Join Xnurta, an innovative AI-powered ad management platform transforming advertising.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Why this job: Be the voice of clients and drive their success with cutting-edge technology.
- Qualifications: 5+ years in client success or customer service, strong communication skills required.
- Other info: Work in a dynamic environment with a focus on continuous learning and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
Xnurta, powered by SparkX, is an AI-powered ad management platform for brands, sellers and agencies, on Amazon and beyond. We deliver exceptional advertising performance through AI-powered ad technology, advanced analytics and expert services that give advertisers unparalleled advantages.
Our core values are the foundation of our culture and the driving force behind our innovative approach to retail media advertising:
- Humble Excellence: Humility is the cornerstone of excellence. We emphasize respect for clients and stakeholders, aiming to educate, serve and foster strong relationships.
- Always Learning Mindset: Continuous adaptation and a growth mindset are crucial to our team, as there’s always more to learn and new ways to innovate.
- Extreme Accountability: Everyone is expected to take full ownership, ensuring communication of any obstacles while delivering results.
- Diverse Thinking: While expertise in Amazon Ads is valued, we also prioritize diversity in experiences, including backgrounds from brand, agency, tech and other industries.
- Customer Obsession: A relentless commitment to understanding and prioritizing our clients' needs, ensuring exceptional service and value at every touchpoint to drive innovation and foster loyalty.
It is your responsibility as the Client Success Manager to ensure that our clients' experiences begin on the right foot, to provide best-in-class support to our clients, and to be the subject matter expert on all things Xnurta. The Client Success Management Team is client-centric and understands customer needs in all that they do. Additionally, you will continuously seek out opportunities to enhance our onboarding processes. You will build and scale workflows and documentation to support client growth. You will work cross-functionally with all internal stakeholders, identify up-sell opportunities, and find creative solutions to reduce churn.
Key Responsibilities:
- Client Relationship Management: Maintain strong relationships with key agencies and brands while providing tactical and strategic support to our Enterprise accounts.
- Proactive Support: Providing lead support for client escalations as well as adopting a client-centered approach to solving problems.
- Feedback Loop: Gather client feedback and insights to inform product team of development opportunities and improvements, ensuring their voices are heard.
- Cross-Functional Collaboration: Work closely with sales, product, and support teams to address client needs and enhance the overall client experience.
- Reporting: Ensure clear communication with the Product Team by compiling product reports and systematically documenting errors.
- Performance Tracking: Track client engagement metrics and usage data to identify opportunities for growth and improvement.
- Client Education: Provide expert insight during webinars and sales support as needed while leading the development of training materials.
- Problem Resolution: Address and resolve client inquiries and issues efficiently, ensuring a positive client experience at all times.
Qualifications:
- Bachelor's degree in Business, Communication, or a related field preferred.
- 5+ years of experience in client success, customer service, or a related role.
- Experience with Amazon Ads or general ad tech required.
- Strong communication and interpersonal skills, with the ability to build rapport with diverse clients.
- Experience influencing internal and external stakeholders.
- Experience managing programs across cross functional teams, building processes and coordinating client care.
- Ability to work independently and collaboratively in a fast-paced environment.
- Ability to work from our London office 4 days a week (Monday through Thursday).
What We Offer:
- Competitive salary and benefits package.
- A supportive and inclusive work environment.
Client Success Manager in London employer: Xnurta
Contact Detail:
Xnurta Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values, like customer obsession and diverse thinking, so you can show how you align with them. Practice common interview questions and think of examples that highlight your experience in client success.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the Client Success Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search. So, get those applications in and let’s make it happen!
We think you need these skills to ace Client Success Manager in London
Some tips for your application 🫡
Show Your Client-Centric Side: When writing your application, make sure to highlight your experience in client success and how you've built strong relationships with clients. We love candidates who can demonstrate a customer obsession and a proactive approach to problem-solving.
Be Specific About Your Experience: Use concrete examples from your past roles to showcase your skills. Whether it's managing client escalations or collaborating with cross-functional teams, we want to see how you've made an impact in your previous positions.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect our values and the specific requirements of the Client Success Manager role. Show us that you understand what we do and how you can contribute.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at Xnurta
✨Know Your Stuff
Before the interview, dive deep into Xnurta's platform and its features. Familiarise yourself with AI-powered ad management and how it benefits clients. This will show your genuine interest and help you speak confidently about how you can contribute as a Client Success Manager.
✨Showcase Your Client-Centric Approach
Prepare examples from your past experiences where you've successfully managed client relationships or resolved issues. Highlight your proactive support strategies and how you’ve gathered feedback to improve client experiences. This aligns perfectly with their value of Customer Obsession.
✨Emphasise Collaboration Skills
Since the role involves cross-functional collaboration, be ready to discuss how you've worked with different teams in the past. Share specific instances where your communication and teamwork led to successful outcomes, demonstrating your ability to work well with sales, product, and support teams.
✨Demonstrate a Growth Mindset
Xnurta values an Always Learning Mindset, so come prepared to discuss how you've adapted to changes in your previous roles. Talk about any training or learning initiatives you've undertaken and how they’ve helped you grow professionally. This will resonate well with their culture.
