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- Tasks: Act as the main contact between clients and customers, managing accounts and processing transactions.
- Company: Join XML International, a dynamic tech company based in Guildford, focused on innovative solutions.
- Benefits: Enjoy a hybrid work model, gaining corporate experience while working remotely part-time.
- Why this job: Kickstart your career in account management with hands-on training and a supportive team culture.
- Qualifications: Ideal for graduates with 1-2 years of relevant experience and strong communication skills.
- Other info: This is a 12-month contract role with opportunities for growth in a vibrant international team.
The predicted salary is between 27000 - 42000 £ per year.
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Direct message the job poster from XML International
Location – Guildford – 12 month contract – Hybrid 2 days per week in office post training
This role would suit a Graduate looking for an opportunity to enter the corporate world and develop into an Account manager/Sales role.
Your key function is to act as a primary contact between our client and the customer in an account management role. There will be specific customer assignments that require a close working relationship with assigned Sales Managers. The account manager will provide day-to-day direction on overall EMEA business requirements, policies and processes to the customer.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Business Processing:
- Receiving and processing customer’s transactions and data in accordance with the customer account manager training, procedure manual and directives
- Sell-thru and inventory
- Demand forecast
- Order processing
- Provide the customer with data as agreed with the sales manager and team manager
- Price information
- Product related information
- Availability and supply information
Business analysis:
- Analyse the customers weekly sell through and inventory, along with other new business information recently obtained from customer, to assess and recommend the close in business volumes
- Discuss and agree customer actions with sales manager
- Identify sales manager’s exposures to sales plan and/or previous outlook and assist sales manager in any sales plan/prior outlook de-commitments
- Where agreed with sales manager, discuss close in demand with customer
- Follow the allocation tracking/ consumption process
- Update and maintain the customer backlog as an accurate reflection of the customer requirement
RMA management
- RMA/Warranty and returns management for the customer
Logistics
- Agree logistic requirements with customer and arrange accordingly with logistics
- Monitor logistic arrangements to ensure compliance
- Proactively discuss deviations with customer
Price management
- Communicate pricing and programs to the customers based on WD policies
- Valuate customer’s credit claim and coordinate its resolution with the credit department and Marketing
Data management
- Follow the procedures, as defined in the Account Manager Training, Procedure Manual and directives received from Management, to correctly process all transactions relating to the above and to correctly maintain the customer account
Qualifications
REQUIRED
- 1-2 years of systems and data entry experience
- Experience in Account management, Account Servicing, Corporate Customer Service, Sales Operations, or a similar role
- Attendance in the office up to 3 days per week
PREFERRED
- Administrative Experience
- Oracle ERP system knowledge from data entry point of view
- Knowledge of Microsoft Office Package [Excel, Word, Internet Explorer, Outlook, PowerPoint]
- Experience of working in an international team
SKILLS
- Excellent oral and written skills in English.
- Adept with working on a daily basis with numerical calculations and reporting.
- Interact and communicate effectively with employees, vendors, contractors, and management in a business professional manner.
- Candidate will be self-motivated, customer oriented, resourceful and enthusiastic.
- Interpret a variety of instructions provided in written, oral, diagram, or schedule form.
- Ability to meet daily & weekly deadlines to achieve the departmental SLA’s.
- Write moderately complex reports, business correspondence and work procedures.
- Speak effectively one-on-one and to small groups of internal and external parties.
- Respond effectively and clearly to common inquiries or complaints from customers.
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Contract
Job function
-
Job function
Sales, Customer Service, and Administrative
-
Industries
Technology, Information and Media
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Junior Account Manager employer: XML International
Contact Detail:
XML International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Account Manager
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Junior Account Manager. Understanding the day-to-day tasks, such as data management and customer interaction, will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the account management field. Attend industry events or connect with current employees at XML International on platforms like LinkedIn to gain insights and potentially get referrals.
✨Tip Number 3
Brush up on your skills with Microsoft Office, especially Excel, as it's crucial for data analysis and reporting in this role. Consider taking an online course to enhance your proficiency.
✨Tip Number 4
Prepare to discuss your previous experience in customer service or sales operations. Be ready to share specific examples of how you've successfully managed customer relationships or resolved issues.
We think you need these skills to ace Junior Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, customer service, or sales operations. Use keywords from the job description to demonstrate that you meet the qualifications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and explains why you're a great fit. Mention specific skills like data analysis and communication, and relate them to the responsibilities outlined in the job description.
Showcase Relevant Skills: In your application, emphasise your proficiency with tools like Microsoft Office and any experience with ERP systems. Highlight your ability to manage customer relationships and your analytical skills, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key in an account management role.
How to prepare for a job interview at XML International
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Junior Account Manager. Familiarise yourself with tasks like data processing, customer communication, and business analysis. This will help you answer questions confidently and demonstrate your enthusiasm for the role.
✨Showcase Relevant Experience
Even if you have limited experience, highlight any relevant skills or internships that relate to account management or customer service. Discuss how your previous roles have prepared you for this position, especially in handling customer transactions and data.
✨Prepare for Scenario Questions
Expect scenario-based questions where you might need to demonstrate how you would handle specific situations, such as managing customer complaints or analysing sales data. Practising these scenarios can help you articulate your thought process during the interview.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, the tools they use for data management, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
